Coronavirus Cancellations - a Message From Our Founder

It's been another extremely difficult week for the world, and the travel industry. We hope all of you in the world traveler community have been staying safe and as cheerful as possible, despite the unusual challenges.

Given the rapid global spread of the virus, many tour operators have now cancelled all or most of their trips GLOBALLY, departing through the end of April. More cancellations will surely follow. 

Stride does not determine which trips get cancelled as the decisions are made completely by the local tour operators.

Operators make the difficult decision to cancel a trip typically with traveler safety paramount in mind, compliance with laws and medical guidelines, and the best interests of the traveler experience at heart.

It's a gut-wrenching time for all of us. And no tour operator cancels a single trip lightly. It's devastating for their people, employees, and local communities, not to mention their businesses.

We know it's also incredibly frustrating and disappointing for you the traveler. This is a hard time for all of us, with a once-in-a-century global pandemic.

There are no playbooks on how to handle something like this in the travel industry, but rest assured the vast majority of operators aim to do the right thing for all their stakeholders - with travelers forefront, but also including their employees, guides, and local communities that are impacted by tourism. It's a complex balance of needs and many reasonable people can disagree on the optimal solutions, since if we’re honest, there is no perfect solution.

Our pledge to you is to do our best to keep you informed and update the site as best we can, but given the extremely rapid changes and more than 1,000 operators on the Stride site, we cannot guarantee 100% accuracy. 

As always, we encourage you to view the information on the Stride as a helpful summary and starting point, and that you confirm details directly with each operator as they are changing now more frequently than ever. 

If your tour operator cancels your tour, what should you do? 

It's a tough question to answer as it depends on many specifics, including their standard cancellation policy which you agreed to when you purchased the tour, and whether and what type of travel insurance you had purchased. 

In general, we recommend working with the tour operator and taking them up on their specific offerings. All are fair that we are aware of. Most are offering full travel credit on a future trip after Coronavirus has died down. A few are offering full cash refunds, but not many. 

Keep in mind most tour operators are small, locally owned and operated businesses. Even the larger ones have limited funds and have already themselves in most cases committed that cash to hotels, employees, and local transportation partners etc. 

Of course you may have other related travel costs not booked by your tour operator or travel agent, like flights or separate accommodations. In those cases, we recommend contacting those travel providers directly or the credit card you used to purchase them to understand your options. 

We know tensions are running high, and we share your concerns. We urge our entire global community to think and act like a community, supporting each other, giving the benefit of the doubt, and empathizing with the struggles of others. 

Keep calm, careful, and curious,

Gavin & the Stride Team

Tour operators that have suspended tours

Note that these dates are subject to change as the world and the travel industry continues to adapt to the radidy changing nature of Covid-19.

• smarTours: all tours cancelled through August 31, 2020
• On the Go Tours: all tours cancelled through July 31, 2020
• Intrepid: all tours cancelled through September 30, 2020
• Peregrine: all tours cancelled through September 30, 2020
• G Adventures: all tours cancelled through August 31, 2020
• Tauck: all tours cancelled through August 31, 2020
• Viking River Cruises: all tours cancelled through August 31, 2020
• Globus Brands: (Globus, Cosmos, Monograms & Avalon): all tours cancelled through September 30, 2020 internationally and domestically
• Explore!: all tours cancelled through August 31, 2020
• Collette: all tours cancelled through June 30, 2020
• Collette: all China tours cancelled through August 31, 2020
• Collette: all 2020 Oberammergau bookings cancelled and moved to 2022
• Odysseys Unlimited: all tours cancelled through August 31, 2020
• Topdeck: all tours cancelled through September 30, 2020
• Trafalgar: all tours cancelled through August 31, 2020
• Exodus Travels: all tours cancelled through August 31, 2020
• Tucan Travel: South America, Central America, Asia, North Africa & Middle East cancelled through September 30, 2020
• Tucan Travel: Europe and Africa all tours cancelled through December 31, 2020
• Serbia Tour Operator: all tours cancelled through August 25, 2020
• Discover Corps: all tours cancelled through July 30, 2020
• America Israel Tours: all tours cancelled through May 31, 2020
• Penguin Travel: all tours cancelled through May 20, 2020
• Abercrombie & Kent: all ground operations halted through July 31, 2020 except July departures in the United States
• Contiki: all tours cancelled through August 31, 2020
• CroisiEurope: all cruises cancelled through July 15, 2020
• Great Canadian Trails: all tours cancelled through July 21, 2020
• Insight Vacations: all tours cancelled through August 31, 2020
• Overseas Adventure Travel (OAT): all tours cancelled through August 31, 2020
• Road Scholar: all tours cancelled through August 31, 2020
• UTracks: all tours cancelled through July 31, 2020
• Wildland Trekking: Group inn-based tours and basecamp tours have been suspended through August 31. Private inn-based and basecamp tours are being operated with transportation provided
• World Expeditions: all tours cancelled through August 31, 2020