Cultural Tour & Trip Reviews

Robin and the crew at acis were brilliant and dedicated to creating a beautiful trip for our organization. The attention to detail and quick response in communication provided a feeling of safety and trust, which is key to any travel plans. The clear answers we received to our questions were speedy and thorough and I loved working with someone who understands the needs of musical and cultural groups. These folks are hard working, creative, flexible, and sensitive to the needs of their travelers. Bravo!

When we arrived at the airport in Dubai we’re welcomed by a driver and with a minivan to be dropped off to our hotel..On the morning of our first day we met our Travel guide named Wally he’s an Egyptian..He toured us around the city especially the Palm islands, Burj Khalifa.He let us go around the Dubai mall..Our day we went to the old Dubai ..explained to us everything we wanted to know about the old city..Our tour guide is a well versed person and smart..We have a good time in Dubai..

Lillian was very accommodating and patient. She planned a two day land tour of Dubai for the four of us before embarking on an 18 day cruise. The location of the hotel chosen was perfect as it was very convenient to nearby restaurants and shopping center. Both the guide and driver were promp, knowledgeable and courteous. The guide was very organized and gave clear explanation of what to do and expect. Overall, we learned something new and we enjoyed the entire tour. We will surely use them in our future trips.
Thank you Lillian for a job well done!!!

Mi sono sentita ben seguita e consigliata nella fase decisionale del percorso, c'è stata disponibilità nel cercare di poter rientrare nell'offerta migliore per le nostre esigenze, molta pazienza del rispondere ai dubbi che avevo su alcuni punti logistici e organizzativi

De koeling van de boot werkte enkel in de voorste kajuit, daarom stond er in de leefruimte een mobiele airco maar dat was een ramp, het stond danig in de weg en werkte ook niet in de slaapruimtes.
We hebben dan wel een commerciële tussenkomst gehad maar dat willen we dit jaar niet meer meemaken

Acis has always been a great organization to deal with. However, it took perseverance on my part to get an initial connection. Perhaps it was because it was during the holidays.

Booked for July and gave them $12,000. They talked us into early arrival and then come back to us a two months later saying we can't offer. We have to keep our airlines a day early and now need to find transfer and hotel on our own. Would cancel but would lose $2,000 trip insurance. They talked us into us to arrive early and now cancelling and saying you are on your own. Can't imagine what else will go wrong.

nice people in ireland

Easy to navigate

Sehr übersichtliche Plattform mit vielen nützlichen Informationen, um die eigene Reise nach individuellen Wünsche zu gestalten.

This is our second tour with Ritz. The first one was in Kenya and it was well organized and well planned.

Our second trip was in Bali and Singapore. Our tour was customized but based on the regular tour, we just added more days. Lillian was a great help as the relay with the people in Bali who organized our tour.

The tour in Bali was not logistically planned though: for most of the trip, we were staying in hotels in the south tip of Bali (Uluwatu and Dusa Nua), except when we went to Ubud. So every day, we were leaving from the south point of the island to go in all directions and back south in our hotels. It meant spending a lot of time on the road. The day we went to the Lempuyang temple, located in the East, we left at 6 am because we were two and a half hours away from it. At the end of the day, with the very heavy holiday traffic and the rain, it was past 9:30 pm when we arrived at the hotel to check in, and we were exhausted and in a bad mood. It had been a very long day.

All the hotels where we stayed in Bali were 5 stars and they were very nice. But we would gladly have stayed in a 3-star hotel if it had been closer to the places we were going to visit and if it had meant spending less time on the road.

At the Lempuyang temple, when we arrived, we had to take a ticket to get in line. We did not realize that the number we received was to be photographed in front of the famous Gates of Heaven. After waiting for two and a half hours, they were only serving the number 90 and we had the number 153. When we understood that we were waiting just to take a few photos, we asked the guide to leave: we had other places to go to after and it was not worth waiting another 2 hours or more just for a photo. Again, staying closer to the temple would have saved us a lot of agony.

And why not visit the Uluwatu temple while staying in Uluwatu instead of doing it while staying in Nusa Dua? It seems more logical to me.

I believe the Bali tour needs to be reconsidered so less time is wasted on the road and the visits are more comfortable and not so rushed.

Lilian has helped us make our trip to Bangkok a memorable one. She set our trip with a reliable and knowledgeable tour guide named Yui. Everything was set perfectly for our group. We will definitely use Ritz tours again for our future travels. Thank you!

Wish could pick no stars. Audley created a nightmare honeymoon experience for us. They gave wrong guidance on visa, and even almost made me fly in with no visa in hopes on on-arrival visa, gave wrong vaccination information (almost denied entry), and gave us a non luxurious resort for the promise of luxury. Avoid! Find someone else or plan your own, you can do a much better job.

Lillian arranged the air tickets very patiently with us since it’s peak season to go to Dubai with big group.

She is also well explained to us when we ask for extra activities and some other arrangements.

Well Done!

It was all so easy