History Tour & Trip Reviews

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Greetings,

The customer service from all the personnel of Luxury Gold was above expectations, specially the one we receive from Mohamed Youssif our tour guide. His knowledge about the Egyptian culture and his explanations of all the temples was exceptional. Glad to have him as our tour guide; he make our trip one of a kind.

Mohamed Youssif it was a great pleasure to meet you, thanks for make this trip our best trip ever.

Victor Abreu & Elia Carrion

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Over the duration of this 11 day trip 'Elegance of the Nile', we were dealing with at least 3 different tour directors.Obviously some were better than others, but consistency of leadership would have been preferable.
The staff and crew on board the Tosca Nile river boat cruise were exceptional. Their attentiveness, varied food menu and presentation and cleanliness with respect to housekeeping were superlative. This cruise was the highlight of the Egyptian trip.
Sadly ,the country lacks adequate sanitation facilities ,open markets are a feeding frenzy for local merchants of all ages to continuously harass tourists which produce the opposite desired effect of attracting a desired sale. The armed military presence at every possible junction can be unnerving if not prepared or advised of same in advance of a trip to a tomb or pyramid. This may be a function of the stability or lack thereof of the country , rather than a criticism directed towards the Tour Company.

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My rating is based on the following experiences/observations:

1.The size of the group was unquestionably MUCH TOO LARGE (initially set at a maximum of 20 participants, we ended up with 24); this large size made it difficult for one single guide to handle effectively, either logistically or in a timely fashion;

2.“Off to a wrong start”: our initial group meeting on the first night rather “set the stage” (unfortunately!) for the rest of the tour, so to speak. We gathered at 8 PM (which, due to jetlag, was already too late for many participants) for an immediate sit down dinner, with no introductions and no name-tags. It literally took a week to get to know everyone’s name! That evening, drinks were also supposed to be “on the house”, an opportunity to perhaps socialize. But then, the dining room was shutting down and we all had to leave!

3.Our guide was friendly and very polite but appeared unfamiliar with the itinerary; she had only a fair command of the English language and seemed to have minimal knowledge of many of the sites that we visited; as a result, GOOGLE was often our only source of information on specific locations;

4.Transportation on-board both the bullet train and various coach buses was in “economy class” instead of what everyone had assumed would be in “business class”. As a result, we experienced train compartments that were extremely crowded and difficult to navigate (especially with such a large group, and often at rush hours) and the seats on those regular coaches were much too close to each other and definitely uncomfortable;

5.None of the luncheons (sometimes offered as part of the tours) included any beverages except for water. Juices, tea, coffee, etc. were all extras….and had to be paid at the end of the meal. That just added more waiting time to our itinerary…

6.And be it due to the size of the group OR the inexperience of the guide...we WAITED!!! We waited (in line) to access the sites that we were visiting, we waited getting ON the bullet trains and buses, we waited getting OFF those same trains and buses, we waited to get into restaurants and get seated, we waited for people to pay for their beverages at luncheons, we waited for people to gather up back together…we just spent an incredible amount of time JUST WAITING!!! And suddenly OOPPS…we were running out of time and had to rush to our next itinerary stop/location…just to get there and wait some more!!!

7.The excellent write-up on the company’s website had all participants initially very excited about the trip, with great expectations of a memorable experience. Unfortunately, few of those expectations ever materialized.

8.On the plus side, the itinerary for the most part was very good. The hotel accommodations and meals were truly excellent! At that price point, however, we were expecting a much better experience…hence my current rating!

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Tony, the tour director was excellent. Informative and engaging. Destinations were well thought out and enjoyable. Would have liked a little more time to enjoy the properties at Kings Canyon and Alice Springs. Dave, the driver was excellent although he did a great job and we appreciated the shorter route, to Alice Springs, the ride itself was very bumpy and uncomfortable at times. Nonetheless would suggest keeping in as it reduces time on the bus. Driver Ashley in Sydney area was also quite good.

Wir waren mit 7 Personen auf einer Magnifique unterwegs, dafür war das Boot gut geeignet. Allerdings hatten wir ein paar kleinere und 2 größere Defekte an Board, mit denen wir aber leben konnten. Lag wohl daran, daß wir im April die ersten waren, die das Boot 2023 gefahren haben. Durch Rückfragen bei der Technik während der Fahrt kamen wir jedoch gut über die Zeit. Das Wartungspersonal sowie das Personal im Büro waren super nett und wir haben uns über einen kleinen Nachlaß wegen der Unannehmlichkeiten sehr gefreut. Vielen Dank an Maike und das Team und ja, wir würden wieder bei Le Boat buchen.

I took the tour for Bali and Singapore this past March 2023 and I must say it was wonderful. I met some really nice people and the tour guide was knowledgeable and very pleasant. I am schedule for a European tour in September and I can’t wait.

DO NOT BOOK WITH THEM. Im literally crying because they kicked my off my trip and i called so they can put me back on. and she said it was too late but they didn’t even tell me. this all happened yesterday and i said “wheres my 2THOUSAND DOLLARS that i already put in the trip.” and she has the audacity to tell me “they already spent it” WTF HOW DO YOU SPEND MY MONEY FOR MY TRIP BUT IM NOT EVEN GOING. what was the point of paying for travel protection.WHAT A SCAM. they really do just want your money. i should’ve done more research, they had a whole lawsuit towards them.

Everything went smoothly from start to finish.
Our 3 guides were pleasant, courteous and knowledgeable.
Enjoyed our tour !!

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Accommodations, meals and use of the bullet trains. Excellent tour guide nothing too much trouble.

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We thoroughly enjoyed our trip to Egypt, the guided tours, and especially the seven days on the Nile Tosca. However, I want you you to know that we and our fellow Luxury Gold travellers we met there, all had the same bad experience with poor communication during the booking of our trips. Everyone related the trouble they had getting additional information via email alone, without a phone contact from Luxury Gold. In our case, we had to rely soley on emails, and I could not get a response to my queries.
At the top of our list, is the fact that no one met us at the Cairo airport to take us to the Marriot Mena House when we arrived the first night. We booked the BA flights and times that LG recommended, but the first flight from DIA was delayed, so the connecting flight to Cairo was changed. As a result, our concierge - *Personal Information Removed by Feefo* - was not there to meet us. We were stranded at the Cairo airport after midnight with no ride and had to take a very scary $45 cab ride to the Mena House in pouring rain at 1 AM.
When I brought it to his attention the first time we did see him (on the way to the airport several days later to catch our flight to Luxor) he was very rude and dismissive, and maintained that it was our fault for missing our connection in London.
I believe that a concierge responsible for meeting the guests at the airport should have the sense to be there when they arrive on a later flight due to an airline delay.
We travel often with Insight and other agencies and have never been stood up when we arrived at the airport. This is one of the hallmarks of travel services that makes me comfortable paying extra fees for our travel plans.

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There was no luxury or gold service!
No local guides as promised.
Having to pay to use swimming pools in some hotels.
Buses did not have extended leg room in all seats.

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The whole experience was seamless, being met at the airport, experiencing the culture and history with the support of our wonderful guide, and being so warmly welcomed by the team on board the Tosca. So many amazing memories created on this holiday. The trip was perfectly planned, the service and experiences one of a kind, simply I had one of the best holidays, thank you.

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Let's start by having them answering the phones and answering emails. The times we tried to communicate with them prior to the trip were very trying, 2 or 3 hours "holding for the next agent". Horrendous customer service!!

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The Imperial Hotels. Pick up to and from my airport. Food overall was good. Bullet train travel.

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Excellent attention to detail...Above and beyond service....Good support before travel....Provision of door to door service.