Luxury Travel Tour & Trip Reviews

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

We have taken a total of seven trips with Tauck and A&K, we wanted to see Sakura and others were full, pricing wise you were slightly cheaper and we decided to try. II have never had 24 people on a luxury tour, there were no local guides, tour director was very poor at making even slight adjustments to the schedule, meals were horrible and took far too much time, Nirth of Japan was a total waste of time. Every single person in the group was disappointed with the entire arrangement. I think you took the money as a luxury trip and subcontracted with a mediocre operator in Japan and pocketed the difference. I am in a business and have no problem with profits, but it should be earned and deserved. What you provided, I could have done in less than half the money with a private tour for two or four. Most daylight hours were spent on a train or at lunch which gave very little time for any sightseeing. The hotels you provided were excellent. Your tour director was not aware that most of these folks were in their late 60s and 70s and she made them do a lot of unnecessary walking which could have been covered by smaller vans. In any case, if you really want some detailed and constructive feedback, I will be happy to chat with you. I know that no one will follow-up, but at least the offer is out there. Good luck with your future endeavors Read less

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

I had the most amazing vacation in Egypt with Luxury Gold. Absolutely everything was fantastic… all employees were wonderful, the food was good, the rooms were clean, I felt safe in a foreign country, our guide Mohamed Youssef was so knowledgeable and organized. I couldn’t ask for a more perfect vacation. Thank you!

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Greetings,

The customer service from all the personnel of Luxury Gold was above expectations, specially the one we receive from Mohamed Youssif our tour guide. His knowledge about the Egyptian culture and his explanations of all the temples was exceptional. Glad to have him as our tour guide; he make our trip one of a kind.

Mohamed Youssif it was a great pleasure to meet you, thanks for make this trip our best trip ever.

Victor Abreu & Elia Carrion

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Over the duration of this 11 day trip 'Elegance of the Nile', we were dealing with at least 3 different tour directors.Obviously some were better than others, but consistency of leadership would have been preferable.
The staff and crew on board the Tosca Nile river boat cruise were exceptional. Their attentiveness, varied food menu and presentation and cleanliness with respect to housekeeping were superlative. This cruise was the highlight of the Egyptian trip.
Sadly ,the country lacks adequate sanitation facilities ,open markets are a feeding frenzy for local merchants of all ages to continuously harass tourists which produce the opposite desired effect of attracting a desired sale. The armed military presence at every possible junction can be unnerving if not prepared or advised of same in advance of a trip to a tomb or pyramid. This may be a function of the stability or lack thereof of the country , rather than a criticism directed towards the Tour Company.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

My rating is based on the following experiences/observations:

1.The size of the group was unquestionably MUCH TOO LARGE (initially set at a maximum of 20 participants, we ended up with 24); this large size made it difficult for one single guide to handle effectively, either logistically or in a timely fashion;

2.“Off to a wrong start”: our initial group meeting on the first night rather “set the stage” (unfortunately!) for the rest of the tour, so to speak. We gathered at 8 PM (which, due to jetlag, was already too late for many participants) for an immediate sit down dinner, with no introductions and no name-tags. It literally took a week to get to know everyone’s name! That evening, drinks were also supposed to be “on the house”, an opportunity to perhaps socialize. But then, the dining room was shutting down and we all had to leave!

3.Our guide was friendly and very polite but appeared unfamiliar with the itinerary; she had only a fair command of the English language and seemed to have minimal knowledge of many of the sites that we visited; as a result, GOOGLE was often our only source of information on specific locations;

4.Transportation on-board both the bullet train and various coach buses was in “economy class” instead of what everyone had assumed would be in “business class”. As a result, we experienced train compartments that were extremely crowded and difficult to navigate (especially with such a large group, and often at rush hours) and the seats on those regular coaches were much too close to each other and definitely uncomfortable;

5.None of the luncheons (sometimes offered as part of the tours) included any beverages except for water. Juices, tea, coffee, etc. were all extras….and had to be paid at the end of the meal. That just added more waiting time to our itinerary…

6.And be it due to the size of the group OR the inexperience of the guide...we WAITED!!! We waited (in line) to access the sites that we were visiting, we waited getting ON the bullet trains and buses, we waited getting OFF those same trains and buses, we waited to get into restaurants and get seated, we waited for people to pay for their beverages at luncheons, we waited for people to gather up back together…we just spent an incredible amount of time JUST WAITING!!! And suddenly OOPPS…we were running out of time and had to rush to our next itinerary stop/location…just to get there and wait some more!!!

7.The excellent write-up on the company’s website had all participants initially very excited about the trip, with great expectations of a memorable experience. Unfortunately, few of those expectations ever materialized.

8.On the plus side, the itinerary for the most part was very good. The hotel accommodations and meals were truly excellent! At that price point, however, we were expecting a much better experience…hence my current rating!

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Tony, the tour director was excellent. Informative and engaging. Destinations were well thought out and enjoyable. Would have liked a little more time to enjoy the properties at Kings Canyon and Alice Springs. Dave, the driver was excellent although he did a great job and we appreciated the shorter route, to Alice Springs, the ride itself was very bumpy and uncomfortable at times. Nonetheless would suggest keeping in as it reduces time on the bus. Driver Ashley in Sydney area was also quite good.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Accommodations, meals and use of the bullet trains. Excellent tour guide nothing too much trouble.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

We thoroughly enjoyed our trip to Egypt, the guided tours, and especially the seven days on the Nile Tosca. However, I want you you to know that we and our fellow Luxury Gold travellers we met there, all had the same bad experience with poor communication during the booking of our trips. Everyone related the trouble they had getting additional information via email alone, without a phone contact from Luxury Gold. In our case, we had to rely soley on emails, and I could not get a response to my queries.
At the top of our list, is the fact that no one met us at the Cairo airport to take us to the Marriot Mena House when we arrived the first night. We booked the BA flights and times that LG recommended, but the first flight from DIA was delayed, so the connecting flight to Cairo was changed. As a result, our concierge - *Personal Information Removed by Feefo* - was not there to meet us. We were stranded at the Cairo airport after midnight with no ride and had to take a very scary $45 cab ride to the Mena House in pouring rain at 1 AM.
When I brought it to his attention the first time we did see him (on the way to the airport several days later to catch our flight to Luxor) he was very rude and dismissive, and maintained that it was our fault for missing our connection in London.
I believe that a concierge responsible for meeting the guests at the airport should have the sense to be there when they arrive on a later flight due to an airline delay.
We travel often with Insight and other agencies and have never been stood up when we arrived at the airport. This is one of the hallmarks of travel services that makes me comfortable paying extra fees for our travel plans.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

There was no luxury or gold service!
No local guides as promised.
Having to pay to use swimming pools in some hotels.
Buses did not have extended leg room in all seats.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

The whole experience was seamless, being met at the airport, experiencing the culture and history with the support of our wonderful guide, and being so warmly welcomed by the team on board the Tosca. So many amazing memories created on this holiday. The trip was perfectly planned, the service and experiences one of a kind, simply I had one of the best holidays, thank you.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Let's start by having them answering the phones and answering emails. The times we tried to communicate with them prior to the trip were very trying, 2 or 3 hours "holding for the next agent". Horrendous customer service!!

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

The Imperial Hotels. Pick up to and from my airport. Food overall was good. Bullet train travel.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Excellent attention to detail...Above and beyond service....Good support before travel....Provision of door to door service.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Very organised and on time. .places we visited were up to expectation.

PROVIDED BY FEEFO: feefo.com/en-US/reviews/luxury-gold

Everything was perfect. Mohamed was very knowledgeable, and personable. He made history make sense and interesting. Was considerate of our interests to see additional things and was flexible. Always felt safe. Also, when we ran into challenges at the airport, both with lost luggage and cancelled flights, would not have been able to navigate that without both Mohameds. The other Mohamed even called us on his day off, and had been communicating with airline to make sure we got our bags. It was a trip of a lifetime. The Tosca cruise was may favorite. The staff was so genuinely kind and eager to make our trip special. The food was amazing, the rooms were generous in size. The boat itself was luxurious. Could have sat on the roof deck for days and just cruised down the Nile. Would highly recommend. Will be looking at other Luxury Gold destinations in the future. Thank you!!