Safaris Tour & Trip Reviews

Overall, a very pleasant experience. Things were a bit confusing as a first time traveler with Luxury Gold -- a frustration independently shared by the other couple we invited tp join us. Most of the confusion involved the transfer vouchers and adding additional hotel nights pre and post trip.

All guides were well informed, kept things on time, and were friendly, personable and good English speakers.

Just the whole experience

Had such a great group. Hotels were fabulous!

Order was canceled for non payment of deposit and a deposit was not requested. Then numerous attempts to fix incorrect information... It just wasn't easy.

It took several tries to get my problem corrected. I still can’t sign into my account using my email address, because it takes me to a previous trip. I have to sign in with a number I can’t remember as my username. I tried changing my username in that new account, and even after doing that, it tried to take me back to the account with my old trip. Seems your system can’t handle more than one trip for a person, so now I have to reenter all my information. Also, now my husband is having the same issue, so he’ll have to get a different ID to be able to enter a payment, and we’ll have to reenter all his info.

Everything is always well done and planned by the tour guides. They are so on top of everything and know their facts - even if they don't they're so graceful about making things happed and flexible.

Tour guide, rail, hotels were great, however the smoke from the fires that has been prevalent for the entire summer was bad. Insight should’ve canceled this trip.

Prior to trip, customer service was not very good. Once on the trip, we were treated very well.

*Personal information removed by Feefo* was a fabulous guide! She is so knowledgeable and passionate about her homeland. She presented the history and cultures of the areas we visited in a very entertaining and easy to understand manner. *Personal information removed by Feefo* was also very aware of her various traveler’s needs and bent over backwards to accommodate everyone. She has the perfect blend of professionalism and fun which made our travels most enjoyable.

It was good

Luxury gold goes above, and beyond every time!

We have pleasant dealings with.your customer service personnel.

I booked the trip on my own. Getting responses to arrange transportation was difficult. (We flew in and out of Dublin.) Especially annoying was how long I had to wait to get my call answered.

Office staff not very helpful. Did not received any information from tour director prior to my tour . Would have love to receive more helpful tips