1,566 South Africa Tour & Trip Reviews

South Africa Tour & Trip Reviews

1,566 Reviews
4.7 out of 5
Excellent 1,276 Great 208 Average 21 Disappointing 10 Terrible 51
96% Recommend
Value
4.7 Guide
4.7 Activities
4.7 Lodging
4.7 Transportation
4.7 Meals
4.7

Editor’s Take

What to Look For in South Africa Tour Reviews

Most trip reviews tend to focus on some or all of these 5 key areas, not all of which may be relevant to you: the tour guide, travel company, service level, country or countries traveled in, and the trip itinerary.

Remember, just because you see a 1 star review doesn’t necessarily mean that person disliked the country.

First, for a majority of travelers, the flight to South Africa is long. From many spots in the United States, you’ll spend near 21 hours each direction in the air. Australia and Asia experience similarly long flights. For travelers who find themselves having a layover, consider an overnight layover, where you can spend a night sleeping in a bed. This helps ease exhaustion, especially for those who can’t sleep on planes. You’ll arrive ready for your South African adventure.

There are some security issues when it comes to South Africa, which can be a shock for some travelers. Especially if you go to Johannesburg, you’ll feel the more “dangerous” sides just by being outside and driving through the city. This should not discourage you from traveling to South Africa!

Being prepared and knowing your surroundings, it can help immensely. Many homes have bars on the windows, and security guards, even in the higher end areas. Violence was a huge concern, and can still be, but don’t let this break your trip. There will be a shock but shortly after, travelers see this is just the way of life in South Africa.

Many travelers have mentioned South Africa as one of the best experiences of their life, which is no surprise. Between the ocean, the mountains, the wineries in the capelands, and the wildlife, it’s pretty hard to not enjoy yourself. There is surely something that everyone will enjoy. South Africa is filled with history, art, and great food. There are endless adventures, and the pace of life is very relaxed.

Many reviewers mentioned the safari. Some may say a day or two is enough for a safari. You can see these animals at the zoo. This is far from the truth. There are very few things that beat seeing a family of elephants strolling during sunrise, or watching the hippo crossings between dusk.

Looking in the brush for the lions trying to hide from the hot sun, and zebras running through the grass. All of it is amazing and every game drive is different. Every animal encounter is magical.

Another South Africa “hot spot” among reviewers is Cape Town with a side trip to the wine area, either Stellenbosch or Franschhoek. Stroll through the cute towns filled with restaurants, shops, and markets. Hop on the wine tram, that transports you between wineries in the region.

Consider a stay in a bed and breakfast. Transportation between wine country and Cape Town is about an hour, and there are numerous buses that leave each day between the two. While this is an easy day trip, you may want to consider staying overnight. The region makes for a great weekend trip!

If you want a professional take on traveling in South Africa, see the Travelstride South Africa Guide »

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Tour Reviews

J

Recommends

Haven’t traveled with ACIS for a few… April 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Haven’t traveled with ACIS for a few years. And planning my current trips was like visiting an old friend. This company cares and it’s why I’ll use ACIS whenever I travel with students.

S

Recommends

ACIS provided an amazing experience for… April 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
ACIS provided an amazing experience for our group when we traveled to France and Spain. All of our tour guides were very knowledgeable and friendly. Our trip provided us with a great balance of educational experiences and free time. Lucy, our tour manager, was an absolute gem. She was quick to put everyone at ease upon initially landing and is easy to talk with. She addressed any hiccups with urgency regardless of how minor they were. She took a genuine interest in getting to know each individual in our group. Lucy along with the tour guides helped us to understand the customs and culture of each place we visited. Our trip coordinator, Jeannie, went above and beyond to work with our schedule and needs. She followed up upon our return home to make sure our trip was everything we anticipated.
We look forward to booking another trip with ACIS soon.
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JC

Recommends

Soul of Southern Italy Tour March 2022 March 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I have completed two international trips with ACIS. One to Greece in March 2019 and one to Italy in March 2022, which was originally scheduled for March 2021. Understandably, we were nervous to be traveling again, but ACIS took such good care of us! They made everyone (teachers, students, and parents) feel safe and secure. Everyone was fully vaccinated, and we were able to do everything we wanted to do and go everywhere we wanted to go. The hotels were high-quality and the food was delicious. Our tour manager could not have been any more helpful, informative, or caring. We were a large group of 35, and he really helped streamline everything for us. ACIS was in constant contact to make sure everything was going well, and I wouldn't have trusted any other company in these uncertain times.
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L

Recommends

The Gold Standard March 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I've completed three international trips with ACIS. They are the gold standard. The value for the price is unbeatable. The support you get preparing and leading up to the departure, during the excursion, and on the return gives leaders the peace of mind we need so that we can focus on supporting our students through these incredible experiences.
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G

Recommends

Our trip to Paris in February March 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Our trip to Paris in February was fantastic. The crowds were small, and the weather was nice. Having to show a health pass at museums, monuments, and restaurants was hardly an inconvenience. Otherwise, besides wearing masks indoors, it was just like any other trip in the past. ACIS took care of the details and provided all the support we needed to make it a successful trip.
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LZ

Recommends

Andalucia: El Sol y El Sur March 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Andalucia: El sol y el sur: What an amazing trip! Our Tour Manager (TM), Kate, was absolutely amazing! The group was always engaged in every place that we went - even with the rain! Our hotels were top-notch, and we all had an amazing experience! I would highly suggest adding the Flamenco dance lesson and dinner show. We had a blast learning about the culture of the dance and the history behind the people.
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MM

Does Not Recommend

Don’t not give this company your money March 2022

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Don’t not give this company your money! Also, don’t believe the positive reviews. When the pandemic shut down international travel ACIS kept peoples hard earned money. When they started getting bad reviews because of it they shut down their page. This is truly a scam company.
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AP

Recommends

Feb 2022 Italy Trip was AMAZING thanks to ACIS! March 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
My school has been using ACIS for about 10 years now. I took over running the Europe trips 4 years ago and all of my experiences have been great! The last week of February 2022, I took 31 students to Italy and it was AMAZING! Leading up to the trip is always nerve-wracking, especially during Covid times, but Tom (the regional director I work with) was able to guide me through everything I needed to do to prepare for this trip in a safe way. We got all the students covered with the correct insurance needed (based on their grade year) and it was comforting knowing that if anything were to happen we had a team of people we can contact any time in the US or Italy. Adrian, our tour manager, has been someone we worked with for years and he made sure we were safe and comfortable (while also having fun) at all times. The students had a BLAST and the parents were so happy with how smooth the experience was when traveling with a bunch of students to Italy, after not having traveled in years. I will continue to work with ACIS and I cannot wait for the next trip we plan together!
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DB

Recommends

The best in student travel February 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The absolute best in student travel, period. When traveling I often see other student travel company groups and can’t help but think that they have no idea what they are missing. ACIS takes care of everything from start to finish and has the most professional guides, managers, and support staff. I’ve been using them for 10 years and will continue to do so. While Covid disrupted travel, ACIS offered numerous protection plans, and any traveler who opted for one of these plans received full financial protection/coverage/refunds. We just completed a February 2022 trip and it was fantastic. Would absolutely recommend ACIS to anyone who wants an amazing, smooth, and enriching student travel experience!
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PS

Does Not Recommend

As others have said February 2022

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
As others have said - don’t use this company. They scammed my daughter out of thousands of dollars when trip was cancelled due to COVID. She was a senior in HS and will never be able to use the voucher they provided. They could have and should have provided 100% refund because I know they were able to get their money back from the places that were booked for the trip. I’m wondering when the people in this review page took their trips to write these reviews since travel has been on hold for a while. Don’t use ACIS they will take your money!
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NS

Does Not Recommend

Don't believe these reviews. They deleted all the negative ones! February 2022

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
This company literally TOOK my daughter's hard earned money during the pandemic. They did NOT refund her properly when our trip was cancelled at the start of the pandemic. They have changed their Facebook page to deceive all the newcomers of their ways. They are still in business ONLY bc they kept the children's money instead of reimbursing the students who lost out on travel simply due to bad timing at the start of the pandemic. Please do your research before using this terrible company. They are thieves. Read about them on the Better Business Bureau and look for the Facebook page ACIS Covid Refunds for students so you can see the large number of people negatively affected by this company. They DO NOT do right by the students and are greedy, money hungry, jerks.
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CH

Recommends

Traveling with the ACIS dream team was… January 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Traveling with the ACIS dream team was a breeze. Peter, Tom, Jennie, and Amber put together a fantastic tour through Budapest and were always available to make sure that all our needs were met. It's such a pleasure to work with professionals that understand the assignment: time, people, and geography management at its best. If I could give them 20 stars, I would!
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A

Does Not Recommend

DO NOT BOOK WITH NATIONAL GEOGRAPHIC - LOST MY TRIP MONEY January 2022

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
I booked a trip to South Africa with National Geographic... what I thought was a reputable company. A couple weeks before I was supposed to go, they canceled the tour.

They have not refunded any portion of my money. They said the airfare was non-refundable and that I couldn't even have a flight credit. But they are the ones that canceled the trip. However Delta told me that a refund check was sent to the agency. Then they said they would refund the other portion of the trip expense, but it may take 6 months. It is completely unacceptable. The entire 100% of the trip should be refunded and should have been refunded the day they canceled the trip.

The business is not responsive to this. I filed a complaint with the BBB and they did not respond. I sent a 30 day demand letter in preparation of filing in court against them. So far no resolution.

I expect a 100% refund AND I share this story to strongly advise against anyone ever booking a national geographic trip of any kind.

I will be posting this review online in every spot I can find.
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R

Recommends

ACIS knows what they are doing! January 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
If you are looking for a group to use, this is it! ACIS is super professional and accomodating. They take care of you from start to finish and help with whatever you need.

W

Does Not Recommend

ACIS- lack of integrity and class- Parents beware January 2022

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
What a disappointment this company is. After placing a deposit in early 2020, of course the trips to Australia were cancelled the next two years because of covid. Many companies that were in a similar situation offered full refunds and offered options to customers; not so with ACIS. Two years later with my daughter now in college and no visibility into the craziness in Australia the trip wont happen for her. Whether ACIS got PPP money or not, the right thing to do is to refund money for a service / experience you can't provide. I see many others are frustrated with similar experiences. A class action suit against the company may be the only way to go to get their attention. Do the right thing; it will pay off for you in the long term versus trying to give people the shaft today. What goes around comes around....
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