Tour Company & Travel Agency Reviews

Mi sono sentita ben seguita e consigliata nella fase decisionale del percorso, c'è stata disponibilità nel cercare di poter rientrare nell'offerta migliore per le nostre esigenze, molta pazienza del rispondere ai dubbi che avevo su alcuni punti logistici e organizzativi

This was an amazing trip. I went with my daughter and her friends for their senior trip. I planned it through gradcity because I wanted that extra level of safety. I could not be happier with that decision. Outings felt safe and I was very impressed. I am a teacher so I am used to being very vigilant but I felt safe. The bars we went to were closed to the public so it was only chaperones and two grad groups. There was plenty of staff and they were very professional. Grad city staff went above and beyond to help when the airline lost our luggage. They were also very easy to get ahold of. I was very impressed and I highly recommend this group.

My son and my nephew were supposed to go to Boston this year with the school, LLT using EF Explore America. They rescheduled the Trip for next year and they are not available to go and now they do not want to give us a refund. Please never do a business with EF Explore America. This is the second year that they reschedule and now they deny to refund the money that we paid. We have lost more than $2,000. Also, I found that they have a lawsuit.

Avoid!!!! False Advertising, horrible communication, shady resort promotions. This place was bought by a company called Apple Travel I believe a few years ago and the company turned to garbage, quickly. Customer service is horrible, no one knows anything about anything and will just pass you along to the next person until you get frustrate and decide you are going to try another day. The package I paid for did not have a lot of the perks that they promised in the contract. We purchased an excursion and when we got to Mexico the excursion was discontinued. Cheap Carribean has a customer service email and phone number for while you are on your vacation. THE NUMBER DIDNT WORK and no one to this day got back to my multiple emails in a time I was really in a pinch. Just bad news, save your money and use a different company. Go to the better business bureau website if you really want to see how bad this company is

I had a horrible experience from airport staff and contacted studentuniverse but they were unresponsive. I tried contacting them multiple times. I contacted my bank and the airlines directly who gave me the refund for $1700 for the inconvenience. But these crazy people, not only did they rebilled my account after4 MONTHS with $1700 again, even after telling all the details what happened, they as a merchant straightaway lied to the airlines to finally rebilling the amount from my card again. This is the worst website you could choose for getting $10 bucks of discount and then you’re going to suffer later and you could never expect any help from them. Studentuniverse are very active only when it comes to sucking money out of your pocket. They told the airlines I cancelled the ticket, but in reality I was talking about the one way ticket where i experienced this whole situation, not during the return ticket which I cancelled later. (For which I never received the refund btw) I would never ever recommend anybody to book from this website it’s a total scam they don’t care about the passengers at all!!!