Globus

Reading this many negative reviews is extremely disappointing in times of crisis. I am not affiliated with the company and I am a travel Agent so I understand both sides. When a client books a trip through an operator like Globus, they pay the deposit, Globus then pays deposits to their suppliers and when crisis like this happen, both parties should refer to the terms and conditions.
It is very easy to just blame a company but if they have already made arrangement on your behalf, how do you think they can process millions of dollars back to the customer when in fact that money is already used months in advance.
Travelers, get real and understand that it is not globus or a travel agent fault. No Travel Agent will give you cash back , it is just impossible given the obligations each business have toward other partners.

I just returned from the Nov. 8th Canyons tour. I have never done a bus tour before but glad I did. It was awesome. Dereck and Yolanda were great and kept us safe with the COVID protocols. Dereck’s knowledge of the area and its history is quite extensive and very informative. The hotels were clean and comfortable with great food. I will definitely book another tour with Globus.

We just returned from doing the American canyonlands on November 1, 2020.

We were very excited to be on the first US trip since the coronavirus shut down.

We were very impressed with all the safety precautions that Globus took care of. They had HEPA filters on the bus and we were able to socially distance most of the trip. They went above and beyond to make sure that everybody was safe. The hotels and the food were all great, and our bus driver Ed and our tour director Steve were amazing. And we also had a really nice group of people, 28 on the bus. It was so great to get away and see these beautiful places Zion, Bryce, Arches, Capitol reef Park, Dead horse state park and the Grand Canyon.

It was the most exciting trip ever!

I used this company and Gate 1 in the past few years--I go about 1 week every month so I use a number of companies and also arrange some things on my own. In March I had a trip with Globus to Greece that was cancelled the day I arrived in Athens--the weekend that we closed our borders and if you wanted to get back you had to go to selected airports which meant changing all your return flights both as to days and as to routes. Talk about frustrating in that we were not the only group of people in all of Europe trying to move things around--it just took time. During that time Globus did a couple of small tours and took us out to a very nice restaurant for dinner one night and paid for all of our food at the hotel--breakfast, lunch and dinner--tried to keep us busy and fed. When I got home after 3 days of that I contacted them to find out what would happen with the funds I paid. They asked for a few days to sort things out which was ok with me. In about a week or so they called to say I would be getting 100% of the amount I paid as a credit against my credit card PLUS I was getting 100%, or the same amount as a voucher to use for any trips on any of their companies good until 2021 PLUS a "sorry" voucher for $50---200% plus $50!!! I was certainly surprised and of course VERY PLEASED. I used part of the voucher for a river cruise next June on Avalon, one of their companies and the rest as a deposit on a trip to Morocco. With the river cruise I could not reserve the air portion as the schedules were not out at the time. Once the schedules were out I found a really good flight from Delta but before I used one of my vouchers from other trips cancelled I looked at what Avalon was offering for air with my trip. Avalon had the exact same flights for $500 less (business class seats). I booked with Avalon and was given more time to pay for the flights--I would of had to pay immediately if I booked directly with Delta. Just this week--which gives rise to finally writing this all up--my trip to Morocco in Feb was cancelled. They gave me a number of excellent choices including extra funds if I took a voucher, locking in my price for the tour, etc. AND 100% of my funds returned to my credit card. They said if I wanted the funds it would take like 5 weeks to get the credit as they had a back log that were working through and they apologized for that. I read others that indicate they have issues with the company-- I have none! I understand backlogs in office work esp. now with people working from home etc. They have been above and beyond in terms of customer service with me. In comparison a very similar company Gate 1, who I said I have also used and have a number of vouchers with now, has basically closed up shop until next year--no bookings until April and even if you book a trip the flights they provide are the worst. So, I am going to be using Globus as much as possible for any tours that I can in the future and recommend them strongly to everyone else.

We took the Israel Escape tour in late Feb 2020. We choose the tour for the itinerary and cost, and it was simply wonderful! The itinerary ticked almost every box on our wish list, and our tour guide was simply phenomenal. Very comfortable bus and good hotels and meals. We had not been on an organized tour before - we usually plan our own independent travel - but we could never have done as much or with such expert commentary and guidance as this tour. We're hooked - we are planning our next Globus adventure!