Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Audley Travel

4.9 | Excellent
  • 98% Recommend
Service Level
  • Standard
Type
  • Global Operator
Established
  • 1996
Headquarters
  • Boston, Massachusetts, United States
Trips
  • 495

2,888
Audley Travel Reviews & Ratings 98% Recommend

4.9 out of 5
Excellent 2,717 Great 99 Average 21 Disappointing 19 Terrible 32
Value:
4.9 Guide:
4.9 Activities:
4.9 Lodging:
4.9 Transportation:
4.9 Meals:
4.9

Tour Reviews

FB

Recommends

First Booking Audley Travel January 2021

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
This is our first booking with Audley Travel. We will be travelling to South America in 2022. Our country specialist has great knowledge & experience of the area & gave excellent support & advice in assisting the planning our trip. Excellent communication at each stage of the booking & reassuring potential for flexibility & changes to our trip should COVID situation necessitate.
Read more

CW

Recommends

Extremely professional company January 2021

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Extremely professional company, who obviously train their staff to very high standards. The professionalism and calibre of the personnel we dealt with was amazing. Certainly one of the best travel companies we have used and we have used many.
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J

Recommends

11th time unlucky but relieved to be with Audley! January 2021

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Since 2012 my wife and I have travelled all over the world with Audley. We have experienced hassle free travel, stunning locations and delightful accomodation which we would not have found without their help. I can recall very few problems from our ten trips and have nothing but praise for the quality of their customer service and responsiveness. Our eleventh trip has had to be postponed due to COVID but their approach to handling matters during this challenging period has been exemplary. I can't imagine travelling without a Audley itinerary on my phone and the personalised planner in my hand luggage.
Read more

LH

Recommends

Outstanding service January 2021

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I had never used a specialist travel company before planning our Honeymoon to South Africa and I spoke to a handful of companies when starting the planning journey but knew that we wanted to book with Audley as soon as I had spoken with Kirsty - our dedicated travel specialist.
From the off she has been friendly, accommodating, helpful, knowledgeable, and so easy to speak to. I can't recommend Audley enough. Throughout all of the uncertainty of the last year, Kirsty/Audley have done everything in their power to provide us with up-to-date information so that we have been able to postpone our honeymoon with confidence and no concerns.
We are now looking forward to our postponed trip more than ever and will definitely book again with Audley in the future. The service that we have received has been outstanding.
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G

Recommends

Excellent knowledge and very helpful… January 2021

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Excellent knowledge and very helpful staff

L

Recommends

Excellent despite lockdown January 2021

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I've been on 2 trips with Audley and both were fantastic. I was due to travel to Costa Rica in spring 2020 but it was cancelled (due to lockdown) . They were really helpful and rearranged for Feb 2021, and were really flexible.
This has just had to be cancelled again, but they offered either a refund, a credit note (which would become a refund if I didn't use it), or to rebook at no extra cost. Their refunds are now processed within 28 days.
I'm really impressed with their service and hope to travel with them again in the future.
Read more

From Audley Travel

Our trips don’t come off the shelf. There’s no set recipe. Each itinerary is tailor-made down to the finest detail, built around your tastes and interests. Quite simply, we listen to what you want and then carefully design an individual trip to match, working to your budget and with an absolute commitment to quality.

We have experts for each and every one of our destinations, with the knowledge that comes from having visited many times or even lived there. Our specialists will design a trip around you, show you the highlights from a different angle, and introduce you to places and experiences that others might miss.

Our flexibility promise

As the world adjusts to travel in times of uncertainty, we want you to be able to look ahead to your next trip knowing you can change your plans if needed. And, with specialists who are experts in their destinations and remain your single point of contact before and while you travel, we promise you can book with us in absolute confidence.

Our flexibility promise

Change your plans free of charge up to 30 days before departure

We’ll move your travel dates or switch the value of your booked trip to another destination at no expense to you up to 30 days before you’re due to depart. You’ll receive a 100% travel credit equivalent to the amount you paid toward your original booking.

Valid for new bookings made on or before October 31, 2020, for travel by Dec. 31, 2021. Travel dates may be moved to departures up to December 31, 2022. Excludes select cruises and airfare. Additional charges may be incurred based on changes to your trip such as accommodation and/or seasonality.

Full-refund guarantee on trips close to home

14-day cancellation policy for trips to the US, Canada or Caribbean

We want to help you navigate the uncertainty that remains around travel by giving you the flexibility to book a trip to any of our destinations in the United States, Canada or the Caribbean this year in complete confidence. With our 14-day cancellation policy, you can cancel your trip up to two weeks before you’re due to depart for any reason and receive a full refund, when you book your trip on or before October 31, 2020 for travel before December 14, 2021**.

Valid on new bookings within the US, Canada or Caribbean made on or before October 31, 2020 for travel by December 14, 2021. Certain policy variations may apply dependent on property selection and dates. Specific details will be provided by your specialist. Any portion of a new booking paid with an existing travel credit will be refunded in the form of a travel credit. Excludes flights and select properties.

 

Set your travel plans in motion with a video appointment

 

Talking face to face with your specialist can be an invaluable starting point for sharing thoughts and ideas as you begin to imagine your next trip. You can take as much time as you need to speak to your specialist and discuss all your plans with one of our video appointments. Just think of it as your own personal webinar — your specialist will share a wealth of insight, aided by images, maps and other visuals, to inspire you and provide advice for your trip, based on what you want to experience.

It's easy to arrange

  • Book a video appointment (we’ll ask you for a few details about your travel plans).
  • One of our specialists, who’s an expert in your chosen destination, will get in touch to arrange a time and date to suit you. If your travel companions are in different households, we’ll invite them to join, too, so you can all chat together.
  • Your specialist will send you a link to your video appointment by email. We suggest using a computer or laptop, which means there’s no software to download.
  • Settle down with a drink, click on the link to join the appointment and your specialist will be there to welcome you.
 

Where you can travel

Associations:

International Air Transport Association
Adventure Travel Trade Association
United States Tour Operator Association

BBB Acredited Business
African Travel Tourism Association

Awards:

16 days
Private Guided
Value (3*)
Physical :
From: $ 5,468
16 days
Private Guided
Value (3*)
Physical :
From: $ 5,274
13 days
Private Guided
Value (3*)
Physical :
From: $ 5,008
14 days
Private Guided
Value (3*)
Physical :
From: $ 4,334
 

See All Audley Travel Trips >

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