Avalon Waterways

We had a fabulous cruise. We love Avalon. Everything was perfect from the food, to the service, to the state room. We did the active in discovery Holland and Belgium, which featured lots of great excursions. Our cruise Director Bram and our hotel manager Akos were just amazing. It was such a great time.

Avalon Waterways cannot be trusted! We had a horrible experience with the company recently on a trip to Egypt, the Nile River along with Cairo, on what we’re supposed to be their riverboat, MS Farah. After we had paid for the trip in full we were sent an email saying the boat “is unavailable and you will now be sailing instead on the MS Movenpick Hamees. There was nothing we could do because of a disclaimer saying they could change the boat at any time. The boat we ended up traveling on, was in horrible shape, old and run down. We had traveled with Avalon previously, on one of their beautiful newer boats, which is why we decided to use them again. Also, the trip was supposed to be adult only and ended up having many families with babies and children on board. This was a completely different experience than we expected. To add insult to injury while we were going down the Nile, the boat we were supposed to be on floated by us, MS Farah. Our whole Avalon group of 28 passengers were irate. Please heed my warning.

We just took our second Avalon river cruise, the Tulip Cruise thru Netherlands and Belgium, which was a beautiful experience. It didnt hurt that the weather was great. Prior one and still my favorite was the Rhine Cruise.
Wife loves the experience. Food and service were great with many options and the kitchen/serving staff went out of their way to accommodate some special dietary needs. They had an hour long free happy hour every day before dinner and a cookie/coffee bar all day. Rooms were cleaned on a daily basis. Tour options were very good, especially the tour to the medieval city Bruges and the Keukenhof gardens. Their bed placement facing the outside windows is a winner. We highly recommend Avalon.

Did a tulip cruise with Avalon this spring and it was an amazing experience. The ship was beautiful, the crew were fantastic and the food was delicious. If you haven't taken a river cruise before, this is the way to travel. I can't imagine going back on a ship with 3000 people. I'll stick with Avalon. Can't wait to go again!

Honest, helpful, and conSTRUCTIVE?!?!?!?! NO! NUH UH!!!!!!!!! I spent sooooooooooooooooooooo much money on this that I had to go to that place to get that credit card because I couldn't afford my daily gallon of wine. this site makes absolutely no sense and I just want you to know that it's a scam. I clicked on the amazon one and it led me to some off-brand version of amazon called," nozama". I bought 8 "nuggets" (no further explanation needed) For $40,000 and they were never delivered. I gave them some of my personal information that didn't really matter; social security, phone number, exact location, etc. I even emailed them back when they said I could get a coupon UP TO $999,999,999,999, but when I gave them MORE of my info, I only got a $0.01 coupon. Like, WHAT THE FIGS?!?!?! WHAT IS WRONG WITH PEOPLE?? WHY DID MY WIFE LEAVE ME? WHY DID MY SON DIE IN A CAR CRASH??? Why am I here...?

sakol tik pahok

daloddaaaaa

hello soo good

The Vietnam/Cambodia Mekong cruise on the Avalon Saigon was our First river cruise and overall it was fantastic. Excellent service on board and outstanding guides for the shore excursions. The Crew/staff were friendly and professional. All of it conducted like a symphony by our excellent Cruise director, Khan. The only thing we would like to see improved is a two nights stay at the Vinpearl, Halong bay (one night is not adequate). Thank you Avalon and the Crew of the Saigon for making our trip memorable.

This was my first cruise, and I wasn’t sure what to expect. I was delighted at all the off-boat activities available to us, and I was gratified to experience so much of the country’s culture from the locally hired guides. The meals, drinks, and service on the boat were exceptional—and delivered in an approachable and welcoming way. The experience was world class!

We submitted a critical review in January of the insurance payout delay due to contracting COVID at the beginning of the trip. We did acknowledge and wish to confirm that the crew and the cruise director, John did everything thing possible to make our confinement bearable. Since our critical review was based largely upon the slow 6 month delay did finally pay a satisfactory amount, we wish to amend our review up to 4 stars. We filed in August, 2022 and were paid what we expected but not until February, 2023.

Terrible customer service

If you are use to Avalon in Europe BEWARE of Egypt. First it is not an Avalon boat - this was not made clear prior to arriving. In fact you share a boat with other non- Avalon cruises. The quality is significantly below the standard we were expecting based on our two prior Avalon experiences in France and The Danube - but the price remains just as high. The people (staff/guides) try hard and are sweet but the level of disorganization is monumental. itinerary continual changes, which would be OK if there was a process in place to have app match what gets sent via email, or there were paper schedules left in a defined place at hotels. We were told about the schedule for the first two days in Cairo verbally (after an 11 flight) as we were driving from airport to hotel - no hand out, no Avalon desk at hotel that we were told about to check back in, then schedule changed again and only found out accidentally.
The hotel in Cairo was lovely - but once on the boat on the Nile, it was so tacky, tired, smelly old carpet - the complete opposite of the Avalon boats we had been on. The worst part was that we introduced our friends to Avalon on this trip - and we are sooo embarrassed that this is the experience they are having. They certainly won’t become Avalon travelers.
My favorite was when we found out about the boat NOT being an Avalon boat - the guide said ‘don’t expect this to be like the European Avalon experiences - this will be good for Egypt’ WHAT!!!!?!?! Are you kidding. Maybe Avalon and Egypt need to get their act together. This has so damaged my view of Avalon we are not sure we will ever use them again - and we loved them prior to this experience. Deceptive, over rated, really so very disappointing.

We bought the expensive trip insurance through one of the sponsored companies. After being in Switzerland for 9 days where nobody was wearing masks we did not feel well on the bus ride from Zurich to Basel to board the boat. We immediately took precaution by asking for a Covid test. The man who gave the test was very quick with the steps and did not wait the prescribed time to test. The results were negative and we were invited to be part of the bon voyage celebration and dinner. The next day my wife felt worse and we asked for another Covid test. This time a woman took the time to do it correctly and my wife was positive. I was there also positive the next day. We agreed to stay in our cabin for the 8 day duration of the trip. The staff treated us well and room service food was appreciated. The Cruise director, Robert was kind thoughtful and generously upgraded our room. Unfortunately, 6 months since then insurance company has yet to pay for our loss of all the attributes of cruising on the Rhine. We would give it a second try but are leery of the lack of service by the insurance company.

This was our first riverboat cruise and we loved it! The staff was awesome, and the entire experience was great. The food was delicious, service was excellent. The excursion options were nice. Will definitely do another during warm weather.