CroisiEurope

We are still waiting for a refund for Porto Duoro Valley River Cruise 28 Sept 2020. We had to pay the total cost by June 2019 & opted for a refund less the non-refundable NZ$1100 deposit in early 2020. We are very frustrated that CroisiEurope is continuing to promote cruises for future passengers without honouring their contract with us. This is not the way to run an honest buisness!

As a travel agent, I try to find suppliers that have the service and ethics that I expect for my clients. Unfortunately, I found out the hard way that CroisiEurope is not one of them. I received confirmation that the clients in the four cabins I had booked on the Oberammergau cruise would get a full refund in 3 - 4 weeks. The email contained attachments with the refund amount for each. Right at the beginning of the 4th week, they sent an email saying the law had changed and they no longer had to give refunds! That’s fine for those going forward, but to retroactive back to the clients that had already received refund confirmation is ridiculous. Some of these clients are in their 80’s and were only going for the once in a lifetime opportunity to see the Passion Play in Oberammergau. Having a credit for a future cruise does them no good nor can some afford to lose that money. Shame on you #croisieurope I as well as Cruise Planners home office will be letting the rest of Cruise Planners organization know this is no longer a vendor to use!

fund money owed to guests whose cruises have been cancelled and don't hold to the voucher line. It is not fair to travelers. I caution anyone against using this line.

Une expérience inoubliable à la fois sur le plan culinaire sur les animations et les visites lors de la croisière j’en suis à ma septième !!!


An unforgettable experience at the same time on the culinary plan of activities and visits during the cruise I'm on my seventh!!!

I planned a 3 week vacation this April that included a 7 day, CroisiEurope cruise on the Rhine. Due to the pandemic, my flights, hotels and cruise were canceled by the respective companies. I got refunds for my hotels and flights, but not from CroisiEurope.

They finally agreed a month ago to give me a refund, but then a few days ago, I got an email that they are not going to honor their agreement and I no longer get a refund.

To make matters worse, I get a SPAM email from them offering "risk-free" cruises to new customers.

Here’s an excerpt of the email: “We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. For this reason, Croisieurope has introduced a Risk-Free Guarantee. So that you can plan your journey with peace of mind, we guarantee to hold your 2020 cruise departure reservation without deposit, and wait for final settlement until 15 days prior to departure.”

So, for a new customers, CroisiEurope is willing to offer risk free travel, but customers that paid money and had their cruises canceled by CroisieEurope these past 2 months, we get no guarantee of anything and they will keep our money.

I think anyone considering a cruise with CroisiEurope should be very hesitant and consider another cruise company that will stand behind its customer. I can’t recommend them since they are solely focused on acquiring new customers and don’t care about their existing customers, especially once they have taken their money.

tres beau bâteau. chambre magnifique. accueil parfait. ideal pour un week end à Paris.


Very nice boat. beautiful room. a perfect welcome. ideal for a weekend in Paris.

Csodás hajó. Barátaim a Silveradó zenekar ott játszott.

We sailed on the Po River in Italy and on the Seine from Paris to Normandy. Wonderful! Now we are looking forward to Germany and the Danube!

Amazing Ship, Crew, Decor, Food & Spacious Rooms! MS Dulce France ❤️⭐️

Amazing Ship, Crew, Decor, Food & Spacious Rooms! MS Dulce France ❤️⭐️

Belle prestation

We just did the Douro river cruise with the Gil Eanes in Portugal. Beautiful modern boat, amazing staff, great food and scenery. Can highly recommend this trip! Big thank you the the whole crew, especially Rika, Mathieu, Gilberto and Ricardo.

We just did the Douro river cruise with the Gil Eanes in Portugal. Beautiful modern boat, amazing staff, great food and scenery. Can highly recommend this trip! Big thank you the the whole crew, especially Rika, Mathieu, Gilberto and Ricardo.

The cruise seemed very well planned down to the last detail: from excellent cabin maintenance to outstanding food,delightfully and tastefully presented. An atmosphere of friendly helpfulness prevailed throughout. Excursions were excellent. We were a little overwhelmed and would have liked a little downtime but we did not want to miss out on anything.

Doing 2 trips in 2020 and we're looking forward to them!