Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Holland America Line

2.0 | Disappointing
  • 26% Recommend
Service Level
  • Standard
Type
  • Global Operator
Headquarters
  • Seattle

65
Holland America Line Reviews & Ratings 26% Recommend

2.0 out of 5
Excellent 10 Great 1 Average 6 Disappointing 10 Terrible 38
Value:
2.0 Guide:
2.0 Activities:
2.0 Lodging:
2.0 Transportation:
2.0 Meals:
2.0

Tour Reviews

MS

Recommends

Fantastische ervaring November 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Fantastische ervaring. Was voor mij de eerste cruise en echt heel erg goed. De kamer, het even, echt erg goed allemaal

HK

Recommends

Geweldige ervaring. August 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Wat een geweldige ervaring hebben wij gehad met de 8-daagse fjordencruise met de ms Rotterdam. Fantastisch mooi schip, uitstekend eten en vriendelijk personeel. De totale cruise was uitstekend geregeld.

Wij herkennen niets van de negatieve reacties die we hier tegenkomen. Ja, zo'n cruise kost geld en onderweg doet HAL er alles aan om iets te verdienen. Daar is het dan ook een ( amerikaans ) bedrijf voor. Maar je bent er zelf bij en kan er voor kiezen om ergens gebruik van te maken....of niet. Het is wel aan te raden om je van te voren goed te laten informeren waar je aan toe bent en wat je kan verwachten om verrassingen te voorkomen.

Wij heben de afgelopen week i.i.g.een uitstekende vakantie gehad.
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PdJ

Recommends

Uitstekende ervaring August 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Vandaag terug van cruise naar Noorwegen met de Rotterdam van HAL. Voor ons de eerste cruise. De Rotterdam is een groot schip met veel mensen en daardoor het gevoel van drukte. Toch verspreid het snel en kun je rustige plaatsen opzoeken op het schip. Het ontbreekt aan niets. Eten is voortreffelijk, daar kan menig hotel niet aan tippen. Iedere dag wisselende al la Carte menu. Crew is fantastisch. Heel vriendelijk, behulpzaam en attent. Alles wordt er gedaan om de reis voor zoveel mensen (en wensen) goed te laten verlopen. Wij zijn zeer tevreden en herkennen de negatieve reviews zeker niet. Mooie hut ook. Wij kunnen de HAL zeker aanbevelen.
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RW

Recommends

7 day Alaska with Holland America We were first time cruisers and thought… August 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We were first time cruisers and thought this cruise would be a good one as only 7 days and largely inside passage so a smoother time at sea. We were right! A great ship with super crew who always had a smile and time for you.
Food was very good, the signature restaurants excellent. Well worth taking the 'have it all' package. Entertainment was really good, especially the 'Rolling Stones Lounge' where the excellent house band got you boogying!
Alastair is clean and interesting. We were lucky and had some sunshine. The trip we took were good, but wished we had taken a float plane (as we had in vancouver) as you would see a lot more. You will see wildlife, you just have to be patient. Our trip was end of July.
Day 2, disaster struck for us, told we had covid and quarantined to our cabin. This is when a company really steps up or fails. We were so well looked after, in particular, Mia, the customer services manager on the zudamme took over and really looked after us, always cheerful and positive, she is a credit to Holland America and we truly thank you.
We think Holland America are super and couldn't recommend them enough.
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NV

Recommends

Aanbeveling June 2022

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Prima schip. Mooie route. Uitermate vriendelijk personeel. Upgrade gevraagd voor ons en onze vrienden en dit voor een zeer schappelijke prijs gekregen.
Zeer vriendelijke obers in alle bars. Fijne cabine stewards. Zeer tevreden over het drankenpakket.
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JH

Recommends

We took our first Holland American… November 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We took our first Holland America cruise this summer to Alaska. We left from British Columbia on a 7 days cruise and flew back from Anchorage after the 3 day land tour. We have been on several others cruises and we liked the fact the ship was much smaller on this trip. The food was good. I have to say the hours of operation for the food wasn't as long as other cruises but still adequate. The only complaint I would have about the buffet was the ice machine was very difficult to operate. I was surprised that staff served most of the buffet. . i am guessing for health sanitation concerns. The staff was great. The ship was clean. The crew was constantly cleaning any problems. Our room was adequate for an inside room. The room stewards were great and were very accommodating if we needed anything. The crew explained things as we traveled along the inside passage and Glacier Bay. The entertainment during the day wasn't quite as good as a larger ship but we also traveled to Alaska and had several ports to see. The weather was fabulous while we were in Alaska.
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From Holland America Line

At Holland America Line, we believe travel has the power to change the world. We consider it our higher purpose to help make the world a better place through opening minds, building connections, and inspiring a shared humanity.

Associations:

  • United States Tour Operators Association

 

See All Holland America Line Trips >

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