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Holland America Line

2.9 Average
50%
Premier
USTOA
This operator is an Active Member in good standing in the United States Tour Operator Association and part of the $1 million traveler insurance program
Type Global Operator
Service Level Standard
Trip prices $ 0 - $ 0
Holland America Line Holland America Line
No Additional Savings. This tour operator does not provide any additional savings. Read more

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Holland America Line Reviews & Ratings

50% Recommend
2.9 Average
Excellent
5
Great
0
Average
2
Disappointing
2
Terrible
5
Value
2.9
Guide
2.9
Activities
2.9
Lodging
2.9
Transportation
2.9
Meals
2.9
Jeanie Hicken
·
2019-11-18
5.0
Holland America Line Company Reviews by Holland America Line
We took our first Holland American…
We took our first Holland America cruise this summer to Alaska. We left from British Columbia on a 7 days cruise and flew back from Anchorage after the 3 day land tour. We have been on several others cruises and we liked the fact the ship was much smaller on this trip. The food was good. I have to say the hours of operation for the food wasn't as long as other cruises but still adequate. The only complaint I would have about the buffet was the ice machine was very difficult to operate. I was surprised that staff served most of the buffet. . i am guessing for health sanitation concerns. The staff was great. The ship was clean. The crew was constantly cleaning any problems. Our room was adequate for an inside room. The room stewards were great and were very accommodating if we needed anything. The crew explained things as we traveled along the inside passage and Glacier Bay. The entertainment during the day wasn't quite as good as a larger ship but we also traveled to Alaska and had several ports to see. The weather was fabulous while we were in Alaska.
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Janet Anne Jones
·
2019-09-06
5.0
Holland America Line Company Reviews by Holland America Line
Thank You Alison (Sutherland) working…
Thank You Alison (Sutherland) working in Customer Relations UK for sorting out my problem with claiming my on board credit. You were super quick and professional and deserve your 5 star review.
Many thanks
Janet Jones
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Doreen Beyer
·
2019-08-06
5.0
Holland America Line Company Reviews by Holland America Line
Luggage Handling and follow up
First cruise, ever! We did a land & sea journey to Alaska through Holland America Line. This is not a review of the trip (which was great!) so much as how HAL handled our complaints of damaged luggage. My sister's luggage arrived at our Yukon hotel with the latch broken, her clothes spilling out. She filed a report. We discovered damage to a corner of my husband's luggage at the departing airport. Too late to do a report...but HAL's property claims were wonderful, in particular, Mr. Scott Gerstl, who even called me to clarify details. He was empathetic and kind. We were reimbursed for both pieces of luggage.
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Jacques Surcouf
·
2018-12-27
5.0
Holland America Line Company Reviews by Holland America Line
One of the best cruise line ,looking…
One of the best cruise line ,looking forward for the next one
Kenneth Aaron
·
2017-05-25
5.0
Holland America Line Company Reviews by Holland America Line
We have been on three very enjoyable …
We have been on three very enjoyable cruises with Holland America. Well organised. Wonderful crews. Excellent service. If you aren't a Disney World fan you will love them. If you are a Disney World fan, try a bit of class.
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About the company From

From Holland America Line

At Holland America Line, we believe travel has the power to change the world. We consider it our higher purpose to help make the world a better place through opening minds, building connections, and inspiring a shared humanity.

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Holland America Line Company Ranking by Category

Associations

  • United States Tour Operators Association

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