Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Holland America Line

2.9 | Average
  • 50% Recommend
Service Level
  • Standard
Type
  • Global Operator
Headquarters
  • Seattle

14
Holland America Line Reviews & Ratings 50% Recommend

2.9 out of 5
Excellent 5 Great 0 Average 2 Disappointing 2 Terrible 5
Value:
2.9 Guide:
2.9 Activities:
2.9 Lodging:
2.9 Transportation:
2.9 Meals:
2.9

Tour Reviews

JH

Recommends

We took our first Holland American… November 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We took our first Holland America cruise this summer to Alaska. We left from British Columbia on a 7 days cruise and flew back from Anchorage after the 3 day land tour. We have been on several others cruises and we liked the fact the ship was much smaller on this trip. The food was good. I have to say the hours of operation for the food wasn't as long as other cruises but still adequate. The only complaint I would have about the buffet was the ice machine was very difficult to operate. I was surprised that staff served most of the buffet. . i am guessing for health sanitation concerns. The staff was great. The ship was clean. The crew was constantly cleaning any problems. Our room was adequate for an inside room. The room stewards were great and were very accommodating if we needed anything. The crew explained things as we traveled along the inside passage and Glacier Bay. The entertainment during the day wasn't quite as good as a larger ship but we also traveled to Alaska and had several ports to see. The weather was fabulous while we were in Alaska.
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JAJ

Recommends

Thank You Alison (Sutherland) working… September 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Thank You Alison (Sutherland) working in Customer Relations UK for sorting out my problem with claiming my on board credit. You were super quick and professional and deserve your 5 star review.
Many thanks
Janet Jones
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DB

Recommends

Luggage Handling and follow up August 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
First cruise, ever! We did a land & sea journey to Alaska through Holland America Line. This is not a review of the trip (which was great!) so much as how HAL handled our complaints of damaged luggage. My sister's luggage arrived at our Yukon hotel with the latch broken, her clothes spilling out. She filed a report. We discovered damage to a corner of my husband's luggage at the departing airport. Too late to do a report...but HAL's property claims were wonderful, in particular, Mr. Scott Gerstl, who even called me to clarify details. He was empathetic and kind. We were reimbursed for both pieces of luggage.
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JS

Recommends

One of the best cruise line ,looking… December 2018

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
One of the best cruise line ,looking forward for the next one

KA

Recommends

We have been on three very enjoyable … May 2017

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We have been on three very enjoyable cruises with Holland America. Well organised. Wonderful crews. Excellent service. If you aren't a Disney World fan you will love them. If you are a Disney World fan, try a bit of class.
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From Holland America Line

At Holland America Line, we believe travel has the power to change the world. We consider it our higher purpose to help make the world a better place through opening minds, building connections, and inspiring a shared humanity.

Associations:

  • United States Tour Operators Association

 

See All Holland America Line Trips >

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