Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Holland America Line

2.1 | Disappointing
  • 32% Recommend
Service Level
  • Standard
Type
  • Global Operator
Headquarters
  • Seattle

145
Holland America Line Reviews & Ratings 32% Recommend

2.1 out of 5
Excellent 22 Great 7 Average 17 Disappointing 21 Terrible 78
Value:
2.1 Guide:
2.1 Activities:
2.1 Lodging:
2.1 Transportation:
2.1 Meals:
2.1

Tour Reviews

S

Recommends

Cruise Noorwegen IJsland juni 2023 August 2023

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Wij hebben 3 weken een fantastische cruise gehad met de Zuiderdam naar Noorwegen, IJsland, Schotland. Het eten was heerlijk, onze hut prima, 2 keer per dag schoongemaakt, zeer vriendelijk personeel, en goede service aan boord. Alleen 's avonds bij het diner soms in de rij staan, werd erg ingewikkeld via de computer gekeken waar je kon zitten, terwijl er genoeg ruimte was. Dit is een verbeterpunt. En het tenderen liep soms niet vlot. Maar volgende keer weer HAL.
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KD

Recommends

Saga der vikingen August 2023

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Topcruise tot & met . Verbleven in vista suite . Toni & zijn tweede hand kwamen 2 keer per dag kamer opruimen . Na de uitstappen gingen we heel graag naar het Dutch café , ook allemaal toppers daar . Hamza in het hoofdrestaurant deed alles om het naar onze zin te maken . Hoop zeker nog met jullie te cruisen . Sorry als ik de namen van al die mensen die onze vakantie vergeten ben niemand deed onder . Prachtig ship , lekker eten mooie uitstappen . Mijn quote is 5 sterren waardig .
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JM

Recommends

A big thankyou to Louise in customer… August 2023

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
A big thankyou to Louise in customer services for helping me sort out the admin on my account. She was patient, polite and efficient. Looking forward to our next cruise in Oct.

KM

Recommends

Wat een ongelofelijk fijne en… August 2023

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Wat een ongelofelijk fijne en bijzondere ervaring van onze eerste en zeker niet laatste cruise met de nieuw Statendam naar de Noorse Fjorden.
Iedereen was even vriendelijk en behulpzaam. Ze wisten je naam en namen de tijd voor je. Het eten was ongelofelijk lekker. Alles was schoon. Veel te doen op het schip, voor ieder wat wils. Wat een fantastische tijd. Zeker voor herhaling vatbaar. We werden echt in de watten gelegd en zelfs een verjaardag wordt niet overgeslagen. Top!
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K

Recommends

First cruise with Holland America Line July 2023

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We just came back our cruise with HAL on Rotterdam to Norwegian Fjords and it was fantastic! This was our first time cruising with HAL after our every first cruise a few years ago with Royal Caribbean. We wanted something that wasn't like a theme park and could relax more and this definitely did. If you like to relax with a drink and listen to rock or blues music then this is definitely for you. I really enjoyed the BB Kings Blues Club (main singer was excellent!) and the trivia quizzes. Some of the itineraries of events overlapped so you had to choose what you wanted to do more but I suppose this made people spread out more across the ship so it wasn't too busy, expect for in the Lido Market (buffet). We found it hard to find a seat sometimes but you could take your food elsewhere so we did this or even took some dessert back to our room to enjoy the views as we had a lovely balcony room. We had the 'have it all' package and would recommend this if you want to have alcohol frequently. I'm not sure of the other packages as we booked this through Iglu Cruises which came as a deal. I found all the staff onboard to be very friendly, helpful and well organised. The food was really good too. We didn't eat at the main dining room often expect for the 'dressy nights' (which is a lot less dressy than what we experienced with Royal Caribbean, they are more 'formal nights' with people in tuxedos/suits/long dress). I felt as though the food was very similar, if not the same as the main dining room to the buffet (suppose it's all the same kitchens), but you would go to the main dining room more for the experience. HAL has the stigma that it's for older people but we are both 30 and felt comfortable being here. A definite decrease in the amount of children onboard compared to Royal Caribbean which was nice to relax and we did see some other young couples too. The entertainment director (who was excellent!) did mention to us during a conversation that the next week had about 300 children on board so it will just depend on time of year etc but it will be far less compared to other cruise lines aimed at families.

No complaints at all and would definitely consider HAL again for my next cruise!
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KD

Recommends

The Best ever!!!! July 2023

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I cruise quite a bit….on all levels of ships.
Hands down Holland America is the best!
I am on a cruise now, friend became ill and their level of attending to her was amazing.
The ship is spotless, food unbelievable, employees very accommodating and ports great. The only thing that is not up to par with the rest of the cruise is the entertainment. I am returning on another one of their cruises in a
Couple weeks since this is so great!
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From Holland America Line

At Holland America Line, we believe travel has the power to change the world. We consider it our higher purpose to help make the world a better place through opening minds, building connections, and inspiring a shared humanity.

Associations:

  • United States Tour Operators Association

 

See All Holland America Line Trips >

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