Trafalgar

I just returned from Best of Scotland tour. This was my 4th trafalgar tour, but not the best one. Hotel in Edinburgh (first night) is old and run down. If you arrive a day early and want to go to old town Edinburgh, you cannot walk to it. You will need a car or take the bus. The hotel Craiglyyne in the Highlands had mold in my room. You could not only you smell it, but you could see it vividly in the bathtub/shower. I had to sleep with the windows open all night which made the room very cold since it was raining. The food was horrible. One night I ordered the salmon...gross it was a slice a salmon that had been boiled in water. Pork roast the other night was so tough I couldn't even cut it with a knife. Food was cold. Breakfast was stale cereal, a coffee machine that only worked sometimes, and eggs made with water. In Culloden, you only get 45 minutes to see the war memorial, hardly enough time to explore all of the battlefield, let alone if you have to use the restrooms. The ferry was canceled due to poor weather, so the travel director had the bus drive take us on a tour of the highlands, which was beautiful, but spending 10 hours on a bus ride is not fun. This tour would be better if it was extended a day and better hotel choices made by trafalgar.

A potential customer in the process of booking a tour for nearly £10,000 with Trafalgar, who thankfully stopped before it was too late.

We had a few questions to ask before final completion of our booking, but this utterly USELESS company can't even provide a sales team to answer the phone or web chat in a timely and efficient manner. After several failed attempts to contact them I decided to look here on TrustPilot to see if I was just being unlucky, and WOW thank goodness I did! I note their customer service reviews have been consistently atrocious for a very long time, without any responses or comments from Trafalgar, and apparently without them taking any action to rectify their appalling performance.

Over the years I've found many companies with slick and efficient sales teams but poor after-sales, but Trafalgar appear not even to have a competent sales department! This defies any semblance of commercial logic. If they can't even afford to employ sales staff how can they expect to make sales and take any money? They have certainly failed to take mine. Just staggering incompetence at the very first encounter, so heaven knows how bad they would be thereafter, and I'm not waiting around to find out.

Many thanks to all here who have taken the trouble to write reviews. Looks like you have saved me a whole pile of grief.

We just finished The Best of Canada tour with Trafalgar and it was first class every day. Hotels were beautiful and located in great areas. Bus and driver were great. Tour director was the best! I would recommend them. And we,like others, had 2 trips canceled and we waited along with thousands of others for a refund. But we knew it was going to take time and patience is a wonderful thing! We will travel with them again.

Trafalgar cancelled our tour booking without our consent because I asked about if there was availability on another tour. Never did they mention that enquiring about another tour they cancel your existing booking. Now the tour is full and I have spent $18,000 on Qantas airfares and accom. Tour booked in Jan 2023 for Sept 2023 tour. Nobody takes responsible and nobody will call me to discuss. Family of 4 holiday ruined,.

Hotels were 1 star. No air conditioner, old, dated, some had no stairs others were just gross. Like drink some wine and fall in bed so you don’t notice the grunge. It seemed unorganized and chaotic. Not enough variety. The included meals had no choice. We usually ended up having to pay out of pocket for meals after the free ones. The only redeeming quality was the coach driver.

Customer service is terrible. I have been calling for 2 weeks with insane amount of time on hold just to be disconnected. I have emailed numerous times with the exact tour that I would like to book with no return email.

Ein sehr gutes Reiseunternehmen mit den Promos allgemein. Wir sind gerade auf Malediven und alles geklappt wie gebucht. Macht weiter so

Terrible Customer service ! Book with another tour company to save o all the aggravation
PF

I’ve traveled to over 30 foreign countries. This is the first time I’ve tried Trafalgar. Initially, signing up and paying for the trip went fine. But the customer support is awful. I’ve waited days for return emails and hours on end for return phone calls. Their recordings apologize for slow service but that only goes so far. They need to ramp up their staff to handle their sales volume.

I haven’t even gone on my trip yet and I will never use Trafalgar for another trip. I booked the Highlights of Eastern Europe trip for September 2022 in early 2022. After I booked the trip I got a new job and moved to a new city. Being a new employee I would not have enough leave to go on the trip. I notified Trafalgar in writing more than 90 days before the trip and requested to reschedule for September 2023. I received an email back canceling my reservation, which was paid in full, and instructing me to call when I was ready to reschedule. When I called to reschedule I was first told I couldn’t reschedule because the trip was less than 90 days. We went back and forth because I had given them notice in writing prior to the 90 days. Finally they allowed me to reschedule but raised the price. When I questioned it I was told there weren’t any deals at that time but if a deal became available to call back and they would give me that price. I originally paid $4095 for a single room and was now being charged $4795. So I checked online today and saw to book this trip today for a single room it would be $4195. I called Trafalgar to get my bill adjusted. They refused saying they don’t do that, even though I was told last summer to call back if the price went down. So I am stuck overpaying for this trip and I’m already disappointed with their customer service. I will never use this company to travel with again. Horrible customer service and they don’t stand by what they say. You can never get through when you call them. 2 hour wait times. I am now wondering what their customer service will be like during the trip. This is an expensive trip and I feel really let down and taken advantage of by this company. Corporate greed at its finest.

The disgusting people at trafalgar are thieves! My elderly mother booked a trip in 2020 and spent a LOT of money on the trip…Covid hits. So trafalgar opts to take my elderly mothers money, and say thanks! No trip. No returned money. Just a nice “f*** you!” to my elderly mother! 3 YEARS OF FIGHTING!!!! TRAFALGAR IS A HORRIBLE, EVIL COMPANY!!!!

I waited 3 1/2 hours for a return call about a mistake on my itinerary and apparently the customer service person didn’t like my issue because he hung up on me.

I called back and have waited almost another 3 hours for a return call. They told me it would be 66 minutes.

It was the worst communication experience I have had with any service company.
Last month, I tried to book the "European Whirl" summer trip for family of four. Their customer service phone was always busy, the online chat was slow and the outsourced reps were not helpful. The only way to communicate was through email. But most emails were generated by system so they never really answered my questions. When I complained, I got an email like: we are extremely busy now, and the average call waiting time is more than 3 hours, you have to wait in the line just like everybody else...
It seems like they did not want to do business with me and I was begging them to take my money. So I ended up booking a similar trip with another company which I intentionally called three times just to make sure their customer service was working.
Absolutely Unbelievable!

I have TWO trips planned for 2023 and I haven't even taken them yet and this one star is all I can give Trafalgar. They offer a phone number that is useless -no one answers. They offer a chat session that is also useless. I have gone on there SIX times and each time I have been hung up on and disconnected and no one on their end makes any effort to get back with me. I have asked if they are human to which there is no reply. I ask to speak to a supervisor and the robot wants to know why. The absolute worst communication. They asked me to fill out a survey and if I did they would grant me a $250 voucher to use on an upcoming trip. I did my part, but they won't do theirs and can't even ask why because they don't pick up the damn phone!!!

Tried to get information on a particular tour. On the phone, waiting for a representative close to THREE hours, and nothing. Tried the chat..useless.....instead of addressing my particular concerns, I was given endless links.