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Holland America Line Reviews & Ratings

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  1.9/5 Disappointing  
 23%  312 reviews

Holland America Line Tour & Trip Ratings

1.9/5  Disappointing
312 Reviews
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Excellent
33
Great
12
Average
26
Disappointing
53
Terrible
188

Value

1.9

Guide

1.9

Activities

1.9

Lodging

1.9

Transport

1.9

Meals

1.9

Holland America Line Reviews

J

Joe Crady

Feb 2025

Written on

Customer Service is no value, Skip HAL, Never Again

Called Customer Service to help with Navigator app not allowing me to add features, says I must pay. I paid more than 24hrs ago. Customer service got stuck on can’t ...

D

David Pearl

Feb 2025

Written on

Just travelled on the westerndam from…

Just travelled on the westerndam from Sydney to Aukland,our first time with HAL,the service was first class,food was excellent,the staff went above and beyond,entert...

G

Gordon Moss

Feb 2025

Written on

Worse than any cruise I’ve ever been on.

My wife and I took a 7 day Eastern Caribbean Cruise on 1/18/25. The ship, Zaandam, is the oldest in their fleet. This cruise was the third on Holland America for us....

B

Brunnen

Feb 2025

Written on

Tolle Kreuzfahrt in die Antarktis

Tolle Kreuzfahrt in die Antarktis. Würde uch sofort wieder buchen.

F

Frustrated Consumer

Feb 2025

Written on

Beware Switch-And-Bait Holland America Future Cruise Consultants!g for a 5-month cruise…

I made a booking for a 5-month cruise and the Future Cruise Consultant lied to me on two separate issues. First, he told me that the onboard credit would double to $...

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Holland America Line Reviews

S

Sam W

Jan 2025

Written on

Back in Feb 2024 I had the pleasure of…

Back in Feb 2024 I had the pleasure of embarking on a 2-week cruise on board Westerdam, sailing from Yokohama to Hong Kong, and it was an unforgettable experience. F...

C

Customer

Jan 2025

Written on

DIETARY ALLERGY - DON'T TRAVEL WITH HAL

We travelled on The Oosterdam in August 2024. A member of our travel party has Coeliac Disease and cannot eat Gluten. We were assured when booking that they would n...

A

Anya Sleezer

Jan 2025

Written on

Disappointed with Service and Vegan Dining

We recently sailed with Holland America, expecting a premium experience, but we were deeply disappointed by the lack of care, poor communication, and unpreparedness ...

B

Bev H

Jan 2025

Written on

Food disappointing, terrible customer service

Some of the food was terrible compared to a HAL cruise we took 20 years ago. We did a Canada-New England cruise and the ports weren't real exciting, although Quebec...

R

Renee Lake

Jan 2025

Written on

Room 4005 HAL

We are currently on a holland American cruise 1-14-2025. We bought a unobstructed veranda but we sit here looking at a white wall! We can see if we're looking over t...

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Holland America Line Reviews

J

John Russell

Jan 2025

Written on

Sometimes Good Things Change

My wife and I did our first Holland America cruise in October 2024. It was an egalitarian experience where everybody in the common areas seemed to enjoy the same qua...

P

Paula Beelaard

Dec 2024

Written on

Wij zijn onlangs met de Noordam geweest…

Wij zijn onlangs met de Noordam geweest naar Indonesie vanaf Singapore. Alles prima, chapeau weer. Ook onze complimenten voor personeel; Pura Ulun Danu Beratan Beduq...

V

Volker Schullenberg

Dec 2024

Written on

Nichts für europäische Reisende

Vom 5.3.-5.4.2024 sind wir mit der MS Oosterdam in einer Verandakabine rund um Südamerika (Buenos Aires-Fort Lauderdale) gereist. Die Betreuung der Europäischen Gäst...

P

P van Lindenberg

Dec 2024

Written on

Reis naar IJsland met de Rotterdam

We hebben een reis met de Rotterdam naar IJsland gemaakt, in drie havens konden we niet aan land vanwege het weer, kan niemand wat aan doen, we zouden daarvoor compe...

S

Stephan Fässler

Dec 2024

Written on

Unmoralische Preisgestaltung / Immoral pricing

Es ist unglaublich, was hier in Bezug auf Preise und zusätzliche Zuschläge abläuft. Wir haben auf der Oosterdam im Pinnacle Grill, einem kostenpflichtigen Restaurant...

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Holland America Line Reviews

B

Bill and Jane

Nov 2024

Written on

Do not waste your money

Worst cruise ever. Did 8 cruises earlier this year, all were...

n

neil shone

Nov 2024

Written on

Watchout for cruises to Faroe- Grindadrap

Watchout for cruises to Faroe, avoid if possible. In Faroe is the Grindadrap, without warning (there is no set schedule), you will witness the beach based slaughter ...

B

Bill and Jane

Nov 2024

Written on

Cruise from hell

Aircon not working properly, cold food in the buffet, refused to give me a jug to boil for a snuffy head as it could catch fire and burn the ship down now that is so...

P

Paul Davis

Nov 2024

Written on

Good cruise , appalling post cruise customer care

The cruise itself food , service and accommodation were all exceptional.....why the low score you may ask, ...well it all boils down to poor post cruise customer ser...

P

Paul Wilders

Nov 2024

Written on

Oosterdam cruise from hell.

Oosterdam cruise from hell. Even before we boarded they could not get simple details like our names correct. 8 people on cruise. Started long delay to board, address...

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