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Nile River Tour & Trip Reviews
226 Reviews
4.8 out of 5
99% Recommend
Value
Tour Reviews
D
D
Does Not Recommend
Viking Rescheduled my Flight to CHRISTMAS Without my Consent June 2018
1.0
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
I received an email day before yesterday stating that my trip has been moved and now my flight will leave Denver on CHRISTMAS EVE and arrive in Cairo on CHRISTMAS.
And they are sorry if this causes me any inconvenience.
The young people who answer the phone cannot change my cruise to one of the same value since my dream New Years cruises are now unavailable. I spoke to three of them and each one just gives me an email address to send a complaint. No response as of yet. I feel so embarrassed for trusting this company. But I am grateful that I was able to see their true colors before I booked again. I as going to take a Mediterranean cruise with more availability a bit sooner because I was so excited. I feel sick now.
When we read in the disclosures that there may need to be some flexibility in the dates, no reasonable person actually believes that they would deliberately change the schedule in such a way to force you to miss spending Christmas with your family. But they did. And they did it by email. My $20,000 wasn’t even worth a phone call.
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And they are sorry if this causes me any inconvenience.
The young people who answer the phone cannot change my cruise to one of the same value since my dream New Years cruises are now unavailable. I spoke to three of them and each one just gives me an email address to send a complaint. No response as of yet. I feel so embarrassed for trusting this company. But I am grateful that I was able to see their true colors before I booked again. I as going to take a Mediterranean cruise with more availability a bit sooner because I was so excited. I feel sick now.
When we read in the disclosures that there may need to be some flexibility in the dates, no reasonable person actually believes that they would deliberately change the schedule in such a way to force you to miss spending Christmas with your family. But they did. And they did it by email. My $20,000 wasn’t even worth a phone call.
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