Intrepid Travel

Yes. Most tour companies require you to have travel insurance, which covers medical emergencies, cancellations, lost luggage, and other unforeseen circumstances. There are many options for travel insurance, and Intrepid recommends Travel Guard, which you can purchase through them during the booking process.

Does Intrepid have a loyalty program?

Yes! Once you take one trip with Intrepid, you become a member of their Intrepid Insiders – customers who receive advanced access to sales and exclusive offers.

What specific COVID safety measures are your company implementing on all trips at the moment?

Full details https://www.intrepidtravel.com/ca/covid19

1.   Vaccinated travellers must produce proof of vaccination. 

Customers who’ve been fully vaccinated against COVID-19 must produce a digital or physical vaccination record as part of the mandatory pre-trip health screening. 

2.   Travellers who cannot produce a COVID-19 vaccination record or those who have only been partially vaccinated must produce proof of a negative COVID-19 test.

Customers who haven’t been vaccinated or have had one part of a two-dose vaccine, are required to produce proof of a negative COVID-19 test, conducted no more than 72 hours before day one of the trip. This must be produced as part of the mandatory pre-trip health screening. In addition, people who have recently had COVID-19, will often return a positive result for a period of time after they recover. If a customer has previously tested positive to COVID-19 and followed their local government health advice on isolation, they may travel with the following documents: 

A verified positive COVID-19 test result 

A signed letter on official letterhead from their healthcare provider or health officials stating they have recovered, are no longer infectious and are cleared to travel.  

 These documents together are referred to as ‘proof of recovery’.

3.   Travellers aged 70 years+ and those with pre-existing health conditions that are considered high risk must be vaccinated 

These customers are required to produce proof of COVID-19 vaccination at least 14 days before they travel with Intrepid. This vaccination record must be supplied to the group leader as part of the health screening at the pre-trip group meeting. 

Please note: Additional COVID-19 testing or screening may also apply to some trips, depending on the destination and mode of travel, and customers can be confident the same requirements apply to ALL Intrepid leaders and crew.

The key areas of focus in our new minimum standards are hygiene (hand & respiratory), masks, sanitation, contactless/no touch practices, physical distancing, and health screening/tracking.

HYGIENE

We have put in place additional measures, in line with government health advice and with global health authorities, to ensure that we maintain the highest standards of hygiene on all our trips. Throughout the trip there will be regular opportunities for handwashing and wherever possible hand sanitiser will be provided at accommodation, restaurants and on transport. All leaders & staff have completed training in our COVID-19 Safe guidelines which includes modules on hand and respiratory hygiene.

MASKS

Masks must be worn by all travellers at the group meeting prior to health screening and throughout the trip whenever recommended or required by local health authorities. You will need to bring your own supply of masks from home. It is up to you whether you wear medical/surgical or fabric masks on your trip. Make sure you have familiarised yourself with how to safely wear, handle, wash or dispose of masks when wearing them while travelling.

SANITATION

We require all suppliers that we work with to detail their cleaning and sanitation protocols to ensure that these meet our minimum standards. Rooms will be thoroughly cleaned and disinfected between guests and all high touch public areas regularly sanitised. All private transport used will be regularly cleaned and disinfected. Restaurants used for group meals will also be audited for sanitation practices and shared meals (ie. buffets or banquet style) will be avoided.

CONTACTLESS/LOW TOUCH

We are proactively moving towards contactless and low touch solutions for travel. This includes digital solutions for signing forms or providing traveller details in place of paperwork and using online ticketing and payments.

PHYSICAL DISTANCING

Due to the screening measures and additional safety protocols in place, once on the trip, you, your leader, and your group members will form your own circle of close contacts for the duration of the trip. We will continue to observe physical distancing as a practice wherever possible, including spacing in private vehicles when practical, and when required or recommended in public situations by local authorities. For public transport we will assess whether local requirements and hygiene practices meet our COVID-19 Safe Guidelines and make changes to private transport if necessary.

Our trips are run on a twin-share basis, which means if you are travelling by yourself you will be roomed with another single traveller. For those travellers who wish to have their own room, Single Supplements are available to purchase. We are working with our suppliers to audit where we are had planned to stay in multi-share accommodation for some nights to provide alternatives when needed.

HEALTH SCREENING & TRACKING

Each destination will have their own health screening requirements for entry. It’s important that you check these on your governments foreign travel advice website as these may include completing a form prior to travel or requiring evidence of recent COVID-19 test results.

At the group meeting you will be asked to complete a self-screening health form and report any COVID-19 symptoms as well as any close contact with someone who has suspected or confirmed COVID-19. You may also have your temperature taken at this time by the leader, particularly if this was not a requirement of entry on arrival in the destination.

If you are displaying any symptoms or have any health concerns at this time, we will assist you to seek medical advice and will follow all directions from local health authorities regarding COVID-19 testing or quarantine. You may not be permitted to join the trip if local advice is that you need to self-isolate. We ask that all travellers continue to monitor their health throughout their travels and report any relevant symptoms or concerns.

Current company-wide policies regarding the flexibility of cancellation/re-scheduling trips with your brand.

Flexible bookings provide peace of mind.

We understand that sometimes plans change. That’s why, when you book with us you have the flexibility to change your travel plans – with assurance that you’ll have options to re-book when it suits you. As long as you notify us about changes to your travel plans at least 21 days before your scheduled departure, you can pick new travel dates or an entirely different trip, with no change fees*.

Why book with us

Flexible payment

Lock in your trip with a deposit and then pay the rest in instalments whenever you like, with no interest or fees. Just make sure you've paid in full by 21 days before your trip is scheduled to depart*.

Flexible deposit

If you cancel your trip* up to 21 days before departure, you can transfer your deposit to another available trip or hold your deposit on file indefinitely.

No change fees

Let us know about your change in plans 21 days before your departure and there’ll be no fees* to change trips.

Pay securely

Book online using our secure payment system, authenticated by DigiCert.

External accreditation

We are an accredited member of ATOL, AFTA, ABTA, TICO, USTOA and the US Travel Association, so your booking is protected by their conditions of membership.

Reserve your place

You can place your trip on hold for up to five days, without paying a deposit.

*some exclusions may apply to Polar, Marine and Australia trips. 

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