Thailand Tours & Trips 2020

237 trips to Thailand tours from 135 tour companies. 1,501 reviews. 4.7/5 avg rating.

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Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Itinerary Focus

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Price

$ 0 $ 9,995

Duration Dropdown

Countries Visited

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Travelers Age

Rivers & Seas Visitied

Attractions & Cities Visited

Activities & Interests

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Supplier (Company)

Flight & Transport Inclusions

Continents Visited

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

Impacted by Climate Change

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Amazing Thailand

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
14 days
$ 136 / day
$ 1,899
From : $ 4,877
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Buddhist Temples (Bangkok)
  • Floating Market (Bangkok)
  • Grand Palace (Bangkok)
  • Wat Mongkol Borpith Statue (Ayutthaya)
  • Elephant Camp (Chiang Mai)
  • Wat Doi Suthep (Chiang Mai)
Visits:
Bangkok, Chiang Mai, Chiang Rai, Thailand
View Trip

Amazing Thailand & Angkor Wat

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
17 days
$ 159 / day
$ 2,699
From : $ 2,899
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Visit Buddhist Temples (Bangkok)
  • See the Floating Market (Bangkok)
  • Explore Grand Palace (Bangkok)
  • Wat Mongkol Borpith Statue (Ayutthaya)
  • Visit Elephant Camp (Chiang Mai)
  • Wat Doi Suthep (Chiang Mai)
  • Temples of Angkor Wat
  • Tenle Sap Lake Boat Trip (Siem Reap)
Visits:
Angkor Wat, Bangkok, Chiang Mai, Chiang Rai, Siem Reap, Cambodia, Thailand
View Trip

Highlights of Thailand

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 208 / day
$ 2,080
From : $ 2,558
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Whip up a culinary storm in Sukhothai, creating and tasting delicious local dishes at a cooking class with a local host.
  • Pay your respect at the memorials by the infamous ‘Bridge over the River Kwai’ – learn about its dark history and the construction of the death railway in Kanchanaburi during the war.
  • Immerse yourself in the wonders of an ancient tribal culture with a night in the Hmong lodge, treated to a barbecue dinner and Hmong cultural show.
  • Experience an unforgettable day in the company of the giants of the jungle, Asian elephants, on a journey that will teach you about conservation and animal protection in this region.
  • Uncover the ancient charms of Siam’s capitals, Ayutthaya and Sukhothai, as you wander around the ruin-filled Historical Parks, full of temples and significant buildings.
Visits:
Chiang Mai, Bangkok, Thailand
View Trip

Explore Northern Thailand

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 141 / day
$ 1,125
From : $ 1,519
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Support an important animal welfare initiative and get close to incredible creatures at Chang Chill Elephant Park
  • Discover the secrets to Thai cuisine, pick up some impressive new culinary skills and taste delicious local dishes in a Chiang Mai cooking class.
  • Work up an appetite with a leisurely cycle through the ancient Buddhas and ruined temples of World Heritage-listed Sukhothai Park, then feast on a home-cooked picnic lunch.
  • See how the locals live on a bicycle ride through your homestay village. Ride past the rice fields and breathe in the fresh country air, with beautiful mountains in the distance.
Visits:
Bangkok, Chiang Mai, Thailand
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Best of the Orient: Bangkok, Singapore, Bali & ...

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 200 / day
$ 2,999
From : $ 4,049
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Visit Wat Trimitr & Wat Po Buddhist Temples (Bangkok)
  • Join an optional excursion to the colorful Damnoen Saduak floating market
  • See exotic orchids and rare flowers in Singapore's Botanical Gardens
  • Visit the Elephant Cave (Bali)
  • Enjoy the spectacular city view from Victoria Peak (Hong Kong)
  • Visit Aberdeen Floating Fishing Village (Hong Kong)
Visits:
Bali, Bangkok, Hong Kong, Victoria Peak, China, Indonesia, Singapore, Thailand
View Trip

Around the World

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
21 days
$ 314 / day
$ 6,599
From : $ 7,409
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Panoramic London City Tour
  • Windsor Castle (London)
  • Great Pyramids & Sphinx of Giza
  • Egyptian Museum
  • Buddhist Temples (Bangkok)
  • Optional Floating Market (Bangkok)
  • Tanah Lot (Bali)
  • Bali Herbal & Nature Walk
  • Sydney Harbor Lunch Cruise
  • Featherdale Wildlife Park
  • Explore Fiji
  • Garden of Sleeping Giant (Fiji)
Visits:
Bali, Bangkok, Cairo, Sphinx, Sydney, Ubud, Egypt, Fiji, Indonesia, Thailand
View Trip

Saigon and Bangkok Explorer with Phuket

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 316 / day
$ 3,795
From : $ 4,668
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Phuket Town
  • VISIT Baan Chinpracha and the Thai Hua Museum
  • VIEW the Opera House, Notre Dame Cathedral, Central Post Office and Reunification Palace in Ho Chi Minh City
Visits:
Bangkok, Ho Chi Minh, Phuket, Saigon, Thailand, Vietnam
View Trip

Thailand and Cambodia Uncovered

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
17 days
$ 304 / day
$ 5,175
From : $ 6,365
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Bangkok, Chiang Mai, Phnom Penh
  • VISIT the Grand Palace, the temples of Wat Phra Kaew and Wat Pho in Bangkok, Damnoen Saduak floating market, the ancient city of Ayutthaya, Sukhothai Heritage Park, Siem Reap Old Town, the temples of Angkor Wat, Angkor Thom, Wat Damnak, Ta Prohm and Banteay Srei, and Wat Phnom, The Royal Palace, Cheung Ek Killing Fields in Phnom Penh
  • SEE the Bridge over the River Kwai in Kanchanaburi
Visits:
Angkor Wat, Bangkok, Chiang Mai, Siem Reap, Thailand
View Trip

Treasures of Thailand with Phuket

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
14 days
$ 327 / day
$ 4,575
From : $ 5,627
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Bangkok, Chiang Mai and Phuket Town
  • VISIT the Grand Palace, the temples of Wat Phra Kaew and Wat Pho in Bangkok, Damnoen Saduak floating market, the ancient city of Ayutthaya, Sukhothai Heritage Park, Baan Chinpracha and the Thai Hua Museum
  • SEE the Bridge over the River Kwai in Kanchanaburi
Visits:
Bangkok, Chiang Mai, Phuket, Thailand
View Trip

Saigon and Bangkok Explorer

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 306 / day
$ 2,750
From : $ 3,713
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : N/A
  • N/A
  • Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • CITY TOUR of Ho Chi Minh City and Bangkok
    • CITY TOUR of Ho Chi Minh City and Bangkok
    • VIEW the Opera House, Notre Dame Cathedral, Central Post Office and Reunification Palace in Ho Chi Minh City
    • VISIT the War Remnants Museum, Chinatown and the Cu Chi Tunnels in and around Ho Chi Minh City and the Grand Palace, Jim Thompsons House, Mae Klong Railway Market, Damnoen Saduak Floating Market in and around Bangkok.
    • VIEW the Opera House, Notre Dame Cathedral, Central Post Office and Reunification Palace in Ho Chi Minh City
    • VISIT the War Remnants Museum, Chinatown and the Cu Chi Tunnels in and around Ho Chi Minh City and the Grand Palace, Jim Thompsons House, Mae Klong Railway Market, Damnoen Saduak Floating Market in and around Bangkok.
    Visits:
    Bangkok, Ho Chi Minh, Saigon, Thailand, Vietnam
    View Trip

    Treasures of Thailand

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    11 days
    $ 309 / day
    $ 3,395
    From : $ 4,176
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
    Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
    Highlights
    • CITY TOUR of Bangkok and Chiang Mai
    • VISIT the Grand Palace, the temples of Wat Phra Kaew and Wat Pho in Bangkok, Damnoen Saduak floating market, the ancient city of Ayutthaya, Sukhothai Heritage Park
    • SEE the Bridge over the River Kwai in Kanchanaburi
    Visits:
    Bangkok, Chiang Mai, Thailand
    View Trip

    Kingdoms of Southeast Asia Vietnam, Cambodia, Lao ...

    Collette
    Premier
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    21 days
    $ 143 / day
    $ 2,999
    Travel Style : N/A
    Physical Level : Full day hiking or trekking over medium to long distances. Moderate expectation of physical fitness. Strenuous
    Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
    Highlights
    • Learn the secrets of Vietnamese cooking during an interactive class.
    • Sample several famous Vietnamese dishes on a walking food tour.
    • A local Laotian family welcomes you into their home for dinner.
    • Explore Hanoi’s historic Old Quarter on an exciting walking tour.
    • Participate in a lantern-making experience at an organization that benefits local artisans.
    • See the Cu Chi Tunnels, a maze of underground passageways used by the Viet Cong.
    • Take part in a private blessing ceremony and meet the monks of a local monastery.
    • Discover the 19th-century palaces and shrines of Hue’s Imperial City.
    • Cruise along the famous Mekong Delta, rich with natural wonders.
    • Overnight on a luxury junk boat and cruise the waters of Ha Long Bay.
    • Explore incredible Angkor Wat, the world's largest religious structure.
    Visits:
    Bangkok, Ha Long Bay, Hanoi, Ho Chi Minh, Luang Prabang, Siem Reap
    View Trip

    Amazing Thailand & Phuket Island

    SmarTours
    Premier
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    17 days
    $ 153 / day
    $ 2,599
    From : $ 6,297
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
    Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
    Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • Explore fascinating Buddhist Temples (Bangkok)
    • Colorful tour to Floating Market (Bangkok)
    • Grand Palace (Bangkok)
    • See the gaint Wat Mongkol Borpith Statue (Ayutthaya)
    • Visit the Elephant Camp (Chiang Mai)
    • Visit fascinating Wat Doi Suthep (Chiang Mai)
    • Beautiful Phuket Island
    • “James Bond Island”
    Visits:
    Ayutthaya, Bangkok, Chiang Mai, Chiang Rai, Phuket, Thailand
    View Trip

    Thailand and the Temples of Angkor

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    15 days
    $ 297 / day
    $ 4,450
    From : $ 5,474
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
    Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
    Highlights
    • VISIT the Grand Palace, the temples of Wat Phra Kaew and Wat Pho in Bangkok, Damnoen Saduak floating market, the ancient city of Ayutthaya, Sukhothai Heritage Park, Siem Reap Old Town, the temples of Angkor Wat, Angkor Thom, Wat Damnak, Ta Prohm and Banteay Srei
    • CITY TOUR of Bangkok and Chiang Mai
    • SEE the Bridge over the River Kwai in Kanchanaburi
    Visits:
    Bangkok, Chiang Mai, Siem Reap, Cambodia, Thailand
    View Trip

    Cambodia Express

    Intrepid Travel
    Premier
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    9 days
    $ 107 / day
    $ 910
    From : $ 1,296
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
    Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
    Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • The trip may be quick, but it is packed full of experiences that will give you great insight into Cambodia in a short amount of time
    • Begin your adventure in bustling Bangkok, full of interesting sights and delectable cuisine. With the option of adding an extra couple of days before your trip begins, you’ll fit into the lifestyle of South East Asia straight away
    • As well as a guided tour, you’ll also have a three-day Angkor pass to cover your whole time in Siem Reap, so that you can explore this incredible temple complex as much and as often as you like
    • Discover the temple ruins at Sambor Prei Kuk and enjoy a local village homestay to experience everyday life in rural Cambodia.
    • Learn the confronting yet important history of Tuol Sleng Genocide Museum (S21) and the Killing Fields of Choeung Ek in Phnom Penh
    Visits:
    Angkor Wat, Bangkok, Killing Fields, Phnom Penh , Siem Reap, Ta Prohm, Ho Chi Minh, Cambodia, Thailand, Vietnam
    View Trip
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    Top Thailand Experiences and Attractions

    Top Thailand Experiences

    Experiencing the infamous Bangkok nightlife 

    Enjoying a relaxing Thailand retreat and getting away from it all

    Learning the history of Chiang Mai

    Snorkeling in famous blue waters along Thailand’s coastline of idyllic beaches

    Tasting authentic Thai cuisine on a food tour and visiting bustling street food markets

    Hiking among beautiful landscapes in Chiang Mai

    view more

    Thailand Trip Reviews

    1,501 Thailand Tour Reviews - Summary 96% Recommend

    4.7 out of 5
    Excellent 1,197
    Great 218
    Average 36
    Disappointing 16
    Terrible 34
    Value
    4.7
    Guide
    4.7
    Activities
    4.7
    Lodging
    4.7
    Transportation
    4.7
    Meals
    4.7

    Tour Reviews Write a Review

    My daughter had planned to join a HS…

    5.0
    • Value 5.0
    • Guide 5.0
    • Activities 5.0
    • Lodging 5.0
    • Transportation 5.0
    • Meals 5.0

    My daughter had planned to join a HS trip to Germany this summer and it was canceled due to COVID-19. These are difficult times and I am sure this company is dealing with quite a few issues. I had the insurance and was promptly refunded all money including funds that were to added back to a cancelled credit card. I was pleasantly surprised not to have to call and email the company to get refunded.

    Read more
    Operator ACIS

    Don't Do Business w ACIS

    1.0
    • Value 1.0
    • Guide 1.0
    • Activities 1.0
    • Lodging 1.0
    • Transportation 1.0
    • Meals 1.0

    Unbelievable company! We paid $4117 for our high school daughter to join a high school class trip to Germany on April 2. COVID hit &international flights were cancelled. This made it legally impossible to travel, hence force majeure. Instead of being noble during a pandemic, they decided to pocket $1,000.

    Below is the transcript of an online chat. I asked for a call to explain in detail what these fees are being applied towards. They declined to take a call.

    If anyone else experienced the same and cares to pursue ACIS, I will post the details online through a watchdog Facebook page "ACIS is a Ripoff." I intend to organize a class action lawsuit due to the lack of transparency for charging these penalties.

    FROM ACISTravelerSupport5

    You paid $4117 toward the cost of the trip. Since the original trip was scheduled for April 2020 and you only had Basic insurance, the refund will $650 cash penalty, and you will also receive a $350 ACIS/AIFS voucher. Your cash refund will be $3117 and the $350 in the voucher.

    Our standard Terms & Conditions include a force majeure clause that says we aren’t responsible for loss or delay due to events like sickness, quarantine or government restrictions that are out of our control, and that in those circumstances our standard refund policies apply.

    Response to Laura Smart's reply - Please itemize exactly how the cancellation fees were applied to cover your costs. Legally, there can not be penalties. Fees must be applied towards covering liquidated damages after best efforts were made to mitigate the losses. We would like to see an itemized breakdown. The airlines and hotels have all maintained very flexible cancellation policies whereas your is gauging student travelers by taking 25% of our money without nay back-up whatsoever. We need transparency with how this money s being applied. Reporting you to the Federal Trade Commission for deceptive practices.

    Read more
    Operator ACIS

    A great job in an impossible situation

    5.0
    • Value 5.0
    • Guide 5.0
    • Activities 5.0
    • Lodging 5.0
    • Transportation 5.0
    • Meals 5.0

    I was a group leader on a European trip which was scheduled for Spring Break, right in the middle of the uncertainty of the outbreak, but before shutdowns in the US. It was stressful, we were watching the news everyday, and parents were emailing all the time, but ACIS kept in touch almost daily about our travel plans leading up to departure. As various countries were closed they gave us options to reschedule, cancel, or reroute. When we decided to reroute to a safer destination, they were so responsive and helpful in getting a new trip set up. We got new hotels (Even nicer than our original ones!), and a full time tour guide to travel with us plus the tour manager. When a site we had planned to visit was closed to visitors midway through our trip, ACIS called and gave us three new options and made our choice happen. When we had trouble with our flights getting back home because of airlines cancelling flights, ACIS was able to get us on a new airline and we got home the same time as planned. When a few of our students decided they weren't comfortable going on the trip, they cancelled and got the full refund.

    I really can't say enough good things. As a group leader, I so appreciated the support in making decisions and making the trip smooth, fun, and memorable for the students. So many of them kept telling me throughout the trip how happy they were to have been able to do this despite the uncertainty and difficulties.

    Read more
    Operator ACIS

    Don't use ACIS

    1.0
    • Value 1.0
    • Guide 1.0
    • Activities 1.0
    • Lodging 1.0
    • Transportation 1.0
    • Meals 1.0

    Don't use ACIS, their customer service is horrible. They hide behind the COVID 19, and will not speak to you in person. I requested multiple times to speak to a real person. The only person who did actually call me back was Jon Linker and he forwarded my emails to Laura Smart and requested she call me. Never got a call from her, got an email. She told me to be patient, it has been over a month since I received most, but not all of the money that I was supposed to receive.
    ACIS could have avoided aggrevation to both myself and them if they had just picked up the phone. I would strongly advise everyone to avoid travel with this company.. Wish i could have given them a 0!

    Read more
    Operator ACIS

    My son had a trip to France in June

    5.0
    • Value 5.0
    • Guide 5.0
    • Activities 5.0
    • Lodging 5.0
    • Transportation 5.0
    • Meals 5.0

    My son had a trip to France in June. The trip was canceled 130 days prior to departure date. ACIS honored the agreement and a full refund(minus the insurance and 50$ deductible) was issued. Thank you!

    Read more
    Operator ACIS

    Response to COVID-19 is unacceptable.

    1.0
    • Value 1.0
    • Guide 1.0
    • Activities 1.0
    • Lodging 1.0
    • Transportation 1.0
    • Meals 1.0

    I have been trying to reach a live person for months. No luck. I guess the phones in that state don't work! I have emailed to supervisors and done the chatbox. While 2 classmates booked on the same trip with the same insurance got refunds less $350. I was told I would get my money less $1300 plus a $350 travel voucher. My child has now graduated from high school. I can't use that!!!!! With all that the high school seniors and their families have lost with COVID-19, why would you do this to us? It is bad enough the trip had to be canceled. I had to change my plans to meet the group as well. At this point, we need our money! This is just cruel! It is like only more disappointment and punishment for the Class of 2020 who worked so hard.

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    Operator ACIS

    All Thailand tours, river cruises, expedition cruises, and adventure trips. Find the best guided trips and expert planned vacation and holiday packages. Average rating of 4.7 for all Thailand trips.

    237 trips from 135 tour companies with 1,501 reviews

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