Self-Guided & Independent Tours & Trips 2020

825 trips to Self-Guided & Independent tours from 211 tour companies. 2,342 reviews. 4.8/5 avg rating.

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Style Style Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.
Retreats Similar to a self guided tour but staying in one location only with activities and day outings included as a part of the stay.

Price

Duration Dropdown

Travelers Age

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Theme

Attractions & Cities Visited

Activities & Interests

Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Flight & Transport Inclusions

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Supplier (Company)

Countries Visited

Continents Visited

Rivers & Seas Visitied

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

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Explore Ireland & Scotland

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
11 days
$ 174 / day
$ 1,916
From : $ 2,587
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Want to stay longer? You can extend this trip up to a total of 15 days!
Visits:
Dublin, Ireland
View Trip

Classic Ireland

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
7 days
$ 224 / day
$ 1,565
From : $ 2,113
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Want to stay longer? You can extend this trip up to a total of 9 days!
  • Dublin Big Bus Premium Hop-on/Hop-off - 48-hour
  • Blarney Castle
  • Ring of Kerry Guided Bus Tour
  • Cliffs Of Moher Admission
Visits:
Cork, Dublin, Ireland
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Costa Rica Explorer

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 141 / day
$ 1,686
From : $ 2,276
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Arrive in Costa Rica's capital San Jose and tour a few of the city's highlights including the neoclassical Teatro Nacional.
  • Watch thousands of turtles nest at Tortuguero National Park, then tour its canals and village!
  • Explore the secret waterfalls and rainforests of Bajos del Toro, one of the most beautiful areas in the country.
  • Hike, bike, and see the elusive Resplendent quetzal bird at Arenal Volcano and its national park.
  • Learn to surf in Guanacaste, a northwestern province on the Pacific known for its pristine beaches and perfect waves!
Visits:
Arenal Volcano, Guanacaste, San José, Tortuguero National Park, Costa Rica
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East Coast Zanzibar Experience - Independent

Peregrine Adventures
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
5 days
$ 243 / day
$ 2,115
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Experience excellent hotel accommodation in the heart of stone town and along a pristine beach on the east coast, both with private swimming pools and air conditioning.
  • Savour the fragrance and flavours of the ‘spice island’ with an exploration of a local spice plantation. sample the local fruits and seasonings, and see exotic plant varieties like the henna bush and lipstick tree.
  • Take time to soak up the sun and lie back in the shade of a coconut palm, along with the chance to enjoy activities like snorkelling and windsurfing.
Visits:
Zanzibar, Tanzania
View Trip

Ireland's Top Sights

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 147 / day
$ 1,176
From : $ 1,588
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Want to stay longer? You can extend this trip up to a total of 10 days!
  • Kilkenny Castle Tour Admission
  • Blarney Castle
  • Ring of Kerry Guided Bus Tour
  • Cliffs Of Moher Admission
  • Kilmainham Gaol
Visits:
Dublin, Kilkenny, Ireland
View Trip

Scotland's Famous Cities: Edinburgh, Inverness &a ...

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 217 / day
$ 1,733
From : $ 2,340
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Want to stay longer? You can extend this trip up to a total of 10 days!
  • Edinburgh City Sightseeing Hop-on/Hop-off Tour (24 hours)
  • The Complete Loch Ness Experience (ASA)
  • Glasgow City Sightseeing Hop-on/Hop-off Bus Tour (1 Day)
Visits:
Edinburgh, Glasgow, Inverness, Scotland, United Kingdom
View Trip

Highlights of Iceland’s Ring Road

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 227 / day
$ 1,817
From : $ 2,453
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • This Icelandic adventure gives you everything you’ll need- a rental car, SIM card, and GPS.
  • Drive the rugged coastline of the East Fjords with their towering mountains and charming fishing villages.
  • Explore the Thingvellir National Park, a UNESCO World Heritage Site.
  • Spot whales, orcas, and more during your Whale Watching Tour!
  • Drive along the South Shore and admire the Seljalandsfoss Waterfall and the black sand beaches around Vik.
Visits:
Akureyri, Lake Myvatn, Iceland
View Trip

Portugal’s Golden Cities

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 172 / day
$ 1,378
From : $ 1,860
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Enjoy sweeping views of Lisbon from São Jorge Castle, a Moorish wonderland that sits perched upon a hilltop overlooking the city.
  • Explore the grounds of the historic University of Coimbra, Portugal's oldest university.
  • In Coimbra, hear the haunting melodies of Portugese Fado, sung only by men.
  • Indulge in Portugal's famous cuisine. Be sure to try bacalhau, caldo verde, and pastel de nata.
  • Treat yourself to a ride down Porto's Douro River, enjoying scenic valley views and indulging in a glass (or two) of local wine.
Visits:
Lisbon, Porto, Portugal
View Trip

Harry Potter Experience with Edinburgh

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 214 / day
$ 1,710
From : $ 2,309
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Harry Potter Film Locations Walking Tour - 11
  • Warner Bros. Studio: The Making of Harry Potter - 13829
  • Alnwick Castle, Northumberland Coast and the Borders
Visits:
Edinburgh, London, England, Scotland, United Kingdom
View Trip

Irish B&B Getaway with Dublin

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
7 days
$ 154 / day
$ 1,080
From : $ 1,458
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Want to stay longer? You can extend this trip up to a total of 10 days!
Visits:
Dublin, Ireland
View Trip

Cape Town & the Coast

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 394 / day
$ 5,125
From : $ 6,919
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Take a stroll through the colorful streets of Bo-Kaap in Cape Town. Experience this former township, which is just as vibrant in history as it is in color!
  • Browse local craft markets, check out Green Market Square in Cape Town and explore Woodmill Market in Stellenbosch.
  • Say hello to the Western Cape's cutest residents - African Penguins! Head to Boulder's Beach and watch the little guys bask in the sun and swim in the turquoise water.
  • Keep an eye out for Southern Right Whales in Hermanus, also known as South Africa's whale watching capital.
  • See the Big 5 up-close! Enjoy a luxurious stay in the brush and experience daily safari drives.
Visits:
Cape Town, Johannesburg, South Africa
View Trip

Irish Highlights: Dublin, Killarney & Galway

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
7 days
$ 215 / day
$ 1,503
From : $ 2,029
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Want to stay longer? You can extend this trip up to a total of 8 days!
  • Dublin Big Bus Premium Hop-on/Hop-off - 48-hour
  • Ring of Kerry Guided Bus Tour
Visits:
Dublin, Galway, Ireland
View Trip

French Riviera & Provence

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 231 / day
$ 2,083
From : $ 2,812
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Monaco Tour (full-day, from Nice)
Visits:
Nice, France
View Trip

UNESCO Sites & Spanish Paradors

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
7 days
$ 230 / day
$ 1,608
From : $ 2,171
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Madrid Flamenco Tour (Dinner & Show)
Visits:
Salamanca, Toledo, Spain
View Trip

B&B Ireland with Ashford Castle

Great Value Vacations
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
7 days
$ 186 / day
$ 1,301
From : $ 1,756
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. 2- Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Want to stay longer? You can extend this trip up to a total of 9 days!
Visits:
Connemara, Cork, Dublin, Galway, Ireland
View Trip
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Top Self-Guided & Independent Experiences and Attractions

Top Self-Guided & Independent Experiences

Sampling culinary delicacies in Tuscany

Ascending the terraced hillsides to reach upper Ghandruk that offers a fine view of Annapurna mountain range

Strolling through the cobblestone streets of Trinidad and enjoying the sight of colorful houses

Enjoying a self guided walking tour at your own pace

Enjoying the hospitality of a local host

Having a local guide that shows you around town

Volunteering at a rehabilitation and conservation center of wild animals

Exploring the Amazon jungles with local guides 

Hitching a lift on a cargo boat to Timbuktu 

Taking a train journey through Europe with suggested stops planned out by a travel expert

Learning some of the local language when staying with a family in Nepal

view more

Self-Guided & Independent Trip Reviews

2,342 Self-Guided & Independent Tour Reviews - Summary 97% Recommend

4.8 out of 5
Excellent 1,979
Great 261
Average 50
Disappointing 21
Terrible 31
Value
4.8
Guide
4.8
Activities
4.8
Lodging
4.7
Transportation
4.8
Meals
4.8

Tour Reviews Write a Review

Poor

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Poor, poor, poor!!!!
I received an email telling me of my flight cancellation and that I'd receive alternative flights within 24 hours. 5 days later no email so I called the customer service from which I was told I could have a refund, when I asked for a confirmation email I was told the call centre was unable to generate emails. Anyway 2 weeks passed and no refund so I got back in contact and again I was told I'd receive a voucher refund and this could take up to a week, Weeks later and still no refund, I wouldn't mind but the flight was paid for with a voucher I received after a previous flight was cancelled. Also tried fillig in an online refund applications, as yet still waiting.

Read more
Operator Aer Lingus Vacation Store

I'd like to give -* if that was…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I'd like to give -* if that was possible. Do not book a trip with this company. The travel protection insurance is a joke. Three of our party cancelled and got no money back, just a credit which had to be immediately rebooked. When we got to the Edinburgh airport there were no cars available for our party. The list goes on. TERRIBLE COMPANY. THE ABSOLUTE WORST.

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Operator Aer Lingus Vacation Store

I like to give a big shout out to…

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

I like to give a big shout out to Claudia Bombeck from customer service. She went above and beyond to make me feel confident that my trip would go though without a hitch in the uncertain travel times. Not only was she professional but personable at the same time. I've had other Aer Lingus agents take my calls in the past but Claudia is the best.
Thanks,
Maureen F

Read more
Operator Aer Lingus Vacation Store

I wish I could give them zero or…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I wish I could give them zero or negative stars. This is absolutely the worse customer service I have ever dealt with. They make it impossible to change reservation ( Aer Lingus canceled the flights due to covid) this company wouldn’t even let me reschedule. They said a supervisor had to call me back in 24-72 hours. Then I was informed that I had until the next day at noon to reschedule or lose my reservation.
They did everything they could do to make sure I missed the window of being able to reschedule.

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Operator Aer Lingus Vacation Store

Do not book a trip with AER LINGUS VACATION STORE

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I don't even know if this company Aer Lingus Vacation Store is still in business. They are NOT part of Aer Lingus airlines. They have had my money since January 2020. They canceled my 2020 trip and gave credit - NO REFUNDS. Travel advisory for Ireland in Sept. 2021 says DO NOT TRAVEL to Ireland due to Covid. I have sent many emails, spent HOURS on hold. 12 calls just in the last month with no answer, reply or ability to leave a voice message. A month ago a live person answered, she said that she works out of her home and she would get back to me. There is no indication that this call was ever acknowledged nor any actions taken. I am scheduled to leave in a week and I still can't get a hold of anyone at this company. There is no way to cancel on line, I will be resorting to contacting the airline and hotel and car rental directly to see if they will take the cancellation. My friend and I are out over $4,000 by dealing with Aer Lingus Vacation Store.

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Operator Aer Lingus Vacation Store

Aer Lingus - does ANYBODY work here?????

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Absolute shambles of a company. I know covid is still rife, but come on. Read on.....
Booked flights for Sunday 26th September until 17th October from Manchester to Orlando. First time doing 3 weeks but I'm 60 when we're away and thought this would be a treat. AL informed me that they won't be starting flying out on June as expected because of covid but would be flying from 30th September. So my holidays are before this date. Thought okay - get refund and book for a week later and still get 2 weeks away. Nicey nicey. So I paid a deposit, expecting my voucher to arrive before I pay the balance. Still waiting. Incidentally, I was on the phone for 1.5 hours before I got through to an AI robot, which was a huge waste of time. I had to repeat myself umpteen times and her voice was burbled and gargled like she was drowning. Nothing was achieved. The day comes when I have to pay my balance for my rebooked flight, I go online to pay, but the website is playing up, as actually stated by AL themselves. It said the booking had been cancelled, I assumed because of covid, but no email to say that or even to ask me for my balance, which is just as well I remembered it was due. Tried phoning them and held on for 1hr and 10mins. I phoned another AL number later and held on for 1hr and 30mins. Screenshots to prove! In between all that, desperately trying to get my hands on somebody by email, Facebook or Twitter to no avail. Actually AL on twitter had a statement saying they were having problems with the website and an engineer was working on it! Managed eventually to send a message on FB messenger and got an automated response. Woke up next morning (15 hours after leaving message) and they said as I had not paid my balance on time my booking was cancelled and my deposit was forfeited. I said the deposit should go against a new booking, refunded or even a voucher, under the circumstances. After explaining to them their website was not working and explaining my whole story again, this was to no avail. After 24 messages back and forth (screenshots to prove) she said there was nothing she could do and send in a form! This is still where I am at. Through no fault of my own, trying to pay the balance online, phoning for hours, emailing and messaging them, they are taking no responsibility. Absolute shocking. She said I could have paid by phone, but this was not stated online and I would have probably had to hold on for 2 hours! I have no deposit back and cannot afford to be over £300 out of pocket. They need to get real people there in case of serious problems like this, not AI robots. Disgraceful. Still fighting them.

Read more
Operator Aer Lingus Vacation Store

All Self-Guided & Independent tours, river cruises, expedition cruises, and adventure trips. Find the best guided trips and expert planned vacation and holiday packages. Average rating of 4.8 for all Self-Guided & Independent trips.

825 trips from 211 tour companies with 2,342 reviews

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With your free membership you:

  • Save up to $700 per person!*
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  • Save favorite trips
*See Member Savings Program details
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"Oh the places you'll go."
Dr. Seuss
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