Self-Guided & Independent Tours & Trips 2020

750 trips to Self-Guided & Independent tours from 211 tour companies. 2,345 reviews. 4.8/5 avg rating.

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Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Price

Duration Dropdown

Travelers Age

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Itinerary Focus

Countries Visited

Rivers & Seas Visitied

Attractions & Cities Visited

Activities & Interests

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Supplier (Company)

Flight & Transport Inclusions

Continents Visited

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

Impacted by Climate Change

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Iceland's hidden highlights self-drive

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 453 / day
$ 4,530
From : $ 6,116
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Take a privately guided superjeep tour to Þjórsárdalur in Iceland’s southern highlands, exploring its verdant valleys and dramatic waterfalls.
  • Climb a volcano and catch views of the south coast’s glaciers from the Westman Islands.
  • Explore the verdant, craggy landscape of Eldhraun: the world’s largest lava field.
  • See one of Iceland’s largest puffin colonies and learn more about Icelandic folklore in the Eastfjords.
Visits:
Reykjavík, Vatnajökull National Park, Iceland
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Classic KwaZulu Natal self-drive tour

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 4,134
From : $ 5,581
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Visits:
England, United Kingdom
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Self-Drive Journey Through Virginia

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 2,947
From : $ 3,978
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Visits:
Charlottesville, Virginia, Washington, United States
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Western Cape self-drive discovery

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 3,567
From : $ 4,815
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Visits:
Cape Town, South Africa
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Active Iceland self-drive tour: waterfalls, volca ...

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 650 / day
$ 5,200
From : $ 7,020
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Explore the Golden Circle from the Hvítá river on a guided rafting tour, close to Gullfoss waterfall.
  • Mountain bike through Eldhraun, the world’s largest lava field, with a local Icelandic guide.
  • Paddle through floating icebergs on Jökulsárlón glacier lagoon on a small-group kayaking tour.
  • Don crampons and take a guided hike through Sólheimajökull glacier’s curious icy formations
Visits:
Blue Lagoon, Vatnajökull National Park, Iceland
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West Highlands and the Isle of Skye (self-drive tour)

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 300 / day
$ 2,995
From : $ 4,043
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Enjoy the freedom of driving your own car. Audley can arrange a rental vehicle for you if required.
  • Hike through Glencoe's untamed landscapes with your private local guide.
  • Enjoy an evening of Scottish storytelling in a classic hikers' pub.
  • Go sea kayaking to explore hidden coves and secluded beaches.
  • Take a foraging walk and try your hand at gin distilling on the Isle of Skye.
Visits:
Eilean Donan Castle, Loch Lomond, Scottish Highlands, The Isle of Skye, Scotland
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Around Iceland's ring road self-drive tour

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 467 / day
$ 6,075
From : $ 8,201
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Soak in the geothermal waters of the Secret Lagoon, in the heart of the Golden Circle.
  • Marvel at intricate frozen formations on a guided visit to an ice cave.
  • Spot clownish puffins nesting along the coast.
  • Cruise among sculptural icebergs on a boat trip on Jökulsárlón glacier lagoon.
  • See the world’s largest lava field, formed by an eruption hundreds of years ago.
Visits:
Akureyri, Lake Myvatn, Reykjavík, Vatnajökull National Park, Iceland
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Classic Iceland self-drive tour

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 498 / day
$ 4,485
From : $ 6,055
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Eat your way around Reykjavík on a private food-focused walking tour.
  • Snorkel between the tectonic plates in Þingvellir National Park.
  • Wander through icy tunnels carved in the depths of Langjökull glacier.
  • Watch icebergs calve from glaciers and float across Jökulsárlón lagoon.
Visits:
Reykjavík, Vatnajökull National Park
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Whisky & wildlife on Scotland's west coast an ...

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 374 / day
$ 2,995
From : $ 4,043
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Enjoy the freedom of your own car on this self-drive trip. Audley can arrange a rental vehicle for you if required.
  • Take a distillery tour and tasting at one of Islay's world-renowned distilleries.
  • Explore the islands in Oban Bay on foot and by bicycle, spotting wildlife with a private guide.
  • Kayak on Loch Lomond, surrounded by mountains.
  • Take a wildlife cruise along Islay's shoreline to spy seals and porpoises.
Visits:
Loch Lomond, Scotland
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South America Revealed

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
16 days
$ 363 / day
$ 5,815
From : $ 7,152
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR in Rio de Janeiro, Buenos Aires, Lima, Cusco
  • SCENIC DRIVE through the Sacred Valley
  • SEE the Teatro Colon, Copacabana Beach, the Casa Rosada
  • ICONIC TRAIN journey aboard the Vistadome train
  • VISIT Sugarloaf Mountain, the Christ the Redeemer statue, Iguassu Falls, Pisac, Ollantaytambo ruins, Machu Picchu, Sacsayhuaman, the Larco Museum
  • CONNECT WITH LOCALS
  • DIVE INTO CULTURE
  • LOCAL SPECIALIST
  • MAKE A DIFFERENCE
Visits:
Buenos Aires, Cusco, Lima, Machu Picchu, Rio de Janeiro, Sacred Valley, Argentina, Brazil, Peru
View Trip

East Coast Zanzibar Experience - Independent

Peregrine Adventures
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
5 days
$ 243 / day
$ 2,115
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Experience excellent hotel accommodation in the heart of stone town and along a pristine beach on the east coast, both with private swimming pools and air conditioning.
  • Savour the fragrance and flavours of the ‘spice island’ with an exploration of a local spice plantation. sample the local fruits and seasonings, and see exotic plant varieties like the henna bush and lipstick tree.
  • Take time to soak up the sun and lie back in the shade of a coconut palm, along with the chance to enjoy activities like snorkelling and windsurfing.
Visits:
Zanzibar, Tanzania
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Berenty Reserve Madagascar Experience: Independent

Peregrine Adventures
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
6 days
$ 309 / day
$ 2,150
From : $ 2,500
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Discover six types of lemur including the ring-tailed and verraux sifaka.
  • Stroll the paths of berenty reserve on your own and delight in the discovery of the fascinating wildlife.
  • Enjoy a two-night stay in the berenty lodge in comfortable, authentic accommodation.
  • Spend a night overlooking the indian ocean in the former french colony of fort dauphin in your feature stay property
  • Enjoy independent, fuss-free travel with all the details taken care of.
Visits:
Madagascar
View Trip

Lower Zambezi Experience: Independent

Peregrine Adventures
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
4 days
$ 498 / day
$ 1,990
From : $ 2,687
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Sip sundowner drinks, dip in the infinity pool and dine under endless starry skies at this luxury lodge situated on the banks of the zambezi river.
  • Spot elephants and hippos on the private verandah of your luxurious permanent tent – each with ensuites and a plunge pool overlooking the zambezi river.
  • Go in search of africa’s iconic species and more on a morning or afternoon game drive or the elusive leopard on a night game drive – all with your personal guide.
  • Get up close and personal to the area on a bush walk. learn about the native flora and fauna, spot the pearl spotted owlet from its distinctive call or track down a snake.
  • With the zambezi river flowing through this east part of africa, it is no surprise that some of the best wildlife viewing on your zambia-safari will take place along the river itself on a canoeing trip or a boat cruise.
Visits:
Zambia
View Trip

Buenos Aires Experience – Independent

Peregrine Adventures
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
3 days
$ 298 / day
$ 1,440
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Explore the colourful areas of san telmo and palermo with a local guide – all of which tell their own stories of romance – and discover the eerie and star-studded recoleta cemetery.
  • Saunter your way to a local milonga and dance the night away as you learn from the professionals in a beginners tango experience.
  • Source homegrown ingredients and prepare local dishes at a community cooperative in the lesser-known barracas neighbourhood, dedicated to promoting sustainable agricultural practices.
Visits:
Buenos Aires, Argentina
View Trip

Cape Town & Kruger Experience: Independent

Peregrine Adventures
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 592 / day
$ 6,575
From : $ 7,992
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Witness some of the most breathtaking scenery in africa, from table mountain to the rugged world’s end of the cape peninsula
  • Retrace 350 years of cape town’s dramatic history on a three-hour walking tour with a specialist local guide
  • Discover why cape town is one of south africa's culinary hot-spots, sampling its fine restaurants, wines and cheeses
  • Traverse the south african landscape as the scenery changes from dry savannas to the great escarpment and winelands, all in the comfort of the plush blue train
  • Embark on the ultimate south african wildlife adventure, exploring the country’s biggest reserve in a 4x4 with an expert local guide
  • Make one of the greatest road trips on the entire continent, past incredible landscapes of mountains and valleys, waterfalls and canyons, on the spectacular panorama route
Visits:
Cape Town, Johannesburg, Kruger National Park, Nelson, Pretoria , South Africa
View Trip
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Top Self-Guided & Independent Experiences and Attractions

Top Self-Guided & Independent Experiences

Sampling culinary delicacies in Tuscany

Ascending the terraced hillsides to reach upper Ghandruk that offers a fine view of Annapurna mountain range

Strolling through the cobblestone streets of Trinidad and enjoying the sight of colorful houses

Enjoying a self guided walking tour at your own pace

Enjoying the hospitality of a local host

Having a local guide that shows you around town

Volunteering at a rehabilitation and conservation center of wild animals

Exploring the Amazon jungles with local guides 

Hitching a lift on a cargo boat to Timbuktu 

Taking a train journey through Europe with suggested stops planned out by a travel expert

Learning some of the local language when staying with a family in Nepal

view more

Self-Guided & Independent Trip Reviews

2,345 Self-Guided & Independent Tour Reviews - Summary 97% Recommend

4.8 out of 5
Excellent 1,980
Great 266
Average 50
Disappointing 21
Terrible 28
Value
4.8
Guide
4.8
Activities
4.8
Lodging
4.7
Transportation
4.8
Meals
4.8

Tour Reviews Write a Review

I wish I could give them zero or…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I wish I could give them zero or negative stars. This is absolutely the worse customer service I have ever dealt with. They make it impossible to change reservation ( Aer Lingus canceled the flights due to covid) this company wouldn’t even let me reschedule. They said a supervisor had to call me back in 24-72 hours. Then I was informed that I had until the next day at noon to reschedule or lose my reservation.
They did everything they could do to make sure I missed the window of being able to reschedule.

Read more
Operator Aer Lingus Vacation Store

Do not book a trip with AER LINGUS VACATION STORE

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I don't even know if this company Aer Lingus Vacation Store is still in business. They are NOT part of Aer Lingus airlines. They have had my money since January 2020. They canceled my 2020 trip and gave credit - NO REFUNDS. Travel advisory for Ireland in Sept. 2021 says DO NOT TRAVEL to Ireland due to Covid. I have sent many emails, spent HOURS on hold. 12 calls just in the last month with no answer, reply or ability to leave a voice message. A month ago a live person answered, she said that she works out of her home and she would get back to me. There is no indication that this call was ever acknowledged nor any actions taken. I am scheduled to leave in a week and I still can't get a hold of anyone at this company. There is no way to cancel on line, I will be resorting to contacting the airline and hotel and car rental directly to see if they will take the cancellation. My friend and I are out over $4,000 by dealing with Aer Lingus Vacation Store.

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Operator Aer Lingus Vacation Store

Aer Lingus - does ANYBODY work here?????

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Absolute shambles of a company. I know covid is still rife, but come on. Read on.....
Booked flights for Sunday 26th September until 17th October from Manchester to Orlando. First time doing 3 weeks but I'm 60 when we're away and thought this would be a treat. AL informed me that they won't be starting flying out on June as expected because of covid but would be flying from 30th September. So my holidays are before this date. Thought okay - get refund and book for a week later and still get 2 weeks away. Nicey nicey. So I paid a deposit, expecting my voucher to arrive before I pay the balance. Still waiting. Incidentally, I was on the phone for 1.5 hours before I got through to an AI robot, which was a huge waste of time. I had to repeat myself umpteen times and her voice was burbled and gargled like she was drowning. Nothing was achieved. The day comes when I have to pay my balance for my rebooked flight, I go online to pay, but the website is playing up, as actually stated by AL themselves. It said the booking had been cancelled, I assumed because of covid, but no email to say that or even to ask me for my balance, which is just as well I remembered it was due. Tried phoning them and held on for 1hr and 10mins. I phoned another AL number later and held on for 1hr and 30mins. Screenshots to prove! In between all that, desperately trying to get my hands on somebody by email, Facebook or Twitter to no avail. Actually AL on twitter had a statement saying they were having problems with the website and an engineer was working on it! Managed eventually to send a message on FB messenger and got an automated response. Woke up next morning (15 hours after leaving message) and they said as I had not paid my balance on time my booking was cancelled and my deposit was forfeited. I said the deposit should go against a new booking, refunded or even a voucher, under the circumstances. After explaining to them their website was not working and explaining my whole story again, this was to no avail. After 24 messages back and forth (screenshots to prove) she said there was nothing she could do and send in a form! This is still where I am at. Through no fault of my own, trying to pay the balance online, phoning for hours, emailing and messaging them, they are taking no responsibility. Absolute shocking. She said I could have paid by phone, but this was not stated online and I would have probably had to hold on for 2 hours! I have no deposit back and cannot afford to be over £300 out of pocket. They need to get real people there in case of serious problems like this, not AI robots. Disgraceful. Still fighting them.

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Operator Aer Lingus Vacation Store

Stuck in a foreign country with no recourse

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I just had Aer Lingus cancel parts of my flight back to the US. Despite the fact that I had a ticket in my hand for Aer Lingus, they were unwilling to help me sort a new flight, stating that I had booked through Kayak and they were unable to alter flights booked through a third party.

I contacted the booking agency who said this was not true. The agency told me that they have agreements with other airlines for situations just like this, and that there were laws specifically for this. Still, they refused to help me or let me speak to a manager. For some reason, they also hung up on me not once but twice. I know it's had to believe, but I was incredibly nice even though it was a horrible situation.

They said the call dropped, but it switched to hold music before it dropped, so that doesn't make sense.

Of course now, flights are triple what I paid six months ago. I am stuck in the UK with no way home. I may look into a solicitor. This doesn't seem right.

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Operator Aer Lingus Vacation Store

ROBBERY

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Someone can explain why does this company even exist? They are just thieves, they take your money without any judicial consequence. Last month I booked a flight, some days later day cancelled for unexplained reasons and never got back to me with neither an explanation nor a refund which I have submitted for more than a month now. Please, no one buy flights from this company, they just laugh at us, and I think seriously this should be taken to court.

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Operator Aer Lingus Vacation Store

Booked a 5 day self drive with…

2.0
  • Value 2.0
  • Guide 2.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 2.0
  • Meals 2.0

Booked a 5 day self drive with Authentic Vacations (A.V.) last year. Agent pushed the insurance saying it would cover us if anything arose forcing us to cancel. Fast forward to this year and Covid-19, First agent laid off and we were assigned another agent that we had no relationship with. The EU is closing their boarders to travelers from the US. We called to cancel our trip and found out that A.V. will hold back 20% of the land cost and we also lose out on the $509 travel insurance. What is the purpose of paying for insurance if they don't provide any service. Recommend you find a local travel agent who will better serve their customers.

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Operator Authentic Vacations

All Self-Guided & Independent tours, river cruises, expedition cruises, and adventure trips. Find the best guided trips and expert planned vacation and holiday packages. Average rating of 4.8 for all Self-Guided & Independent trips.

750 trips from 211 tour companies with 2,345 reviews

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