Luxury Travel Tours & Trips 2020

132 trips to Luxury Travel tours from 407 tour companies. 2,343 reviews. 4.8/5 avg rating.

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Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Price

Duration Dropdown

Travelers Age

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Activities & Interests

Attractions & Cities Visited

Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Countries Visited

Rivers & Seas Visitied

Itinerary Focus

Flight & Transport Inclusions

Supplier (Company)

Continents Visited

Impacted by Climate Change

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

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Cape Town & Safari with Mozambique

12 days
$ 6,311
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Stroll down the bright streets of Bo-Kaap in Cape Town! Gawk at the brightly-colored homes that line the streets of this richly historic neighborhood.
  • Discover beautiful handmade crafts and souvenirs at local markets. Don't be afraid to bargain! South African market culture is all about getting the most for your money.
  • Enjoy included tours of the Cape Winelands, Table Mountain, the Cape Peninsula, and more!
  • Fulfill your dream of going on an African safari! Come face-to-face with the Big Five and more.
  • Relax on the bright blue coast of Mozambique. Discover the magic of the ocean by snorkeling, diving, or kayaking.
Visits:
Cape Town, Johannesburg, Kruger National Park, Table Mountain, South Africa
View Trip

Panama City & Playa Bonita

6 days
$ 1,106
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Relax on Panama's beautiful beaches on the Pacific coast from your 5-star resort.
  • Visit the Miraflores Visitor Center where you can view ships passing through the Panama Canal.
  • Discover Panama's rich heritage in Casco Antiguo, a UNESCO World Heritage Site. See cathedrals, plazas, palaces, and more.
  • Take a drive, cycle, or stroll down the scenic Amador Causeway, a one-lane road that connects three islands.
  • This is the perfect Panama package combing an incredible city escape with white sand beaches!
Visits:
Panama City, Panama
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Explore NYC: Luxury Times Square Hotel

4 days
$ 526
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • What would an NYC vacation be without a great slice of pizza? Fold it like a true New Yorker!
  • Spend at least a few hours wandering through the urban oasis that is Central Park.
  • Walk across the Brooklyn Bridge, completed in 1883 to connect Manhattan and Brooklyn.
  • Take photos of the Statue of Liberty from the Staten Island Ferry - it's totally free!
  • New York City has countless great museums to explore like MoMa, the Guggenheim and the Museum of Natural History.
Visits:
New York, United States
View Trip

Temples, Jungles & Towers: Thailand to Singapore

12 days
$ 158 / day
$ 1,900
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Visit Bangkok
  • Explore the Grand Palace
  • Enjoy views of Bangkok waking up to the day along the way
  • Visit Bang Pa-in
  • Visit Temple of Wat Doi Suthep
Visits:
Ayutthaya, Bangkok, Chiang Mai, Singapore, Thailand
View Trip

Dubai and World Expo

8 days
$ 137 / day
$ 1,099
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Explore Dubai
  • Enjoy sightseeing tour
  • Explore the Dubai Mall
  • Desert Safari with BBQ dinner
Visits:
Abu Dhabi, Dubai, United Arab Emirates
View Trip

Bali & Singapore

10 days
$ 100 / day
$ 1,000
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Explore Bali
  • Visit to the delightful Saraswati Temple
  • Visit Ubud
  • Visit the 16th-century Hindu shrine of Tanah Lot
Visits:
Bali, Ubud, Indonesia, Singapore
View Trip

Thailand Explorer

12 days
$ 133 / day
$ 1,600
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Explore Bangkok
  • Visit Bang Pa In
  • Visit Chiang Mai
  • Visit Phuket
Visits:
Andaman Sea, Ayutthaya, Bangkok, Chiang Mai, Phuket, Thailand
View Trip

Luxury Peru by Rail: Cuzco, Machu Picchu, and Lak ...

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 8,095
From : $ 9,228
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Visits:
Arequipa, Cusco, Lake Titicaca, Lima, Machu Picchu, Sacred Valley, Peru
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Luxury Dubai: beach & desert

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 1,073 / day
$ 8,585
From : $ 9,787
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Experience local heritage activities at the Al Maha Desert Resort.
  • Relax in your private Bedouin-style pool villa.
  • Enjoy sundowner cocktails overlooking the rolling sand dunes.
  • Stay at the lavish One&Only The Palm on the Palm Jumeirah peninsula.
  • Indulge in high-quality food at restaurants headed by Michelin-starred chefs.
Visits:
Dubai, United Arab Emirates
View Trip

Luxury Cook Islands

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 482 / day
$ 6,270
From : $ 7,148
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • The Punanga Nui Market on a Saturday is a great place to find some local arts and craft.
  • Snorkelling on the north-western side of Rarotonga, where you can walk out among the coral.
  • The flight between Rarotonga and Aitutaki gives you superb views of the reefs weaving their way through the Pacific Ocean.
  • Relaxing in Aitutaki - if ever there was a place to find picture perfect desert island scenery, this is it.
Visits:
Rarotonga, New Zealand
View Trip

Luxury Turkey tour

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 730 / day
$ 8,765
From : $ 9,992
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Stay in the luxurious Shangri-La on the Bosphorus in the heart of Istanbul.
  • Explore highlights such as the Blue Mosque and the Grand Bazaar.
  • Sleep in a deluxe cave hotel with glorious views in Cappadocia.
  • Relax in style on the Turquoise Coast in the Kempinski Barbaros Bay.
Visits:
Bodrum, Cappadocia, Istanbul, Topkapi Palace , Turkey
View Trip

Signature Great Migration Safari 2021

Abercrombie & Kent
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
14 days
$ 1,428 / day
$ 19,995
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Experience six nights in the heart of Great Migration country — three each in the Serengeti and the Masai Mara
  • Behold Africa’s astoundingly diverse wildlife, including the iconic Big Five, from custom-made vehicles
  • Explore alongside handpicked safari guides whose in-depth tracking expertise leads to amazing wildlife encounters
  • Discover both the modern and traditional aspects of daily local life, with visits to a Maasai village as well as a typical town, for a unique, culturally immersive experience
  • Expend less time travelling and more time spotting game thanks to convenient flights between game regions
  • Finish with a two-night stay at enchanting Sanctuary Olonana, the ultimate luxury safari lodge, set on the Mara River where hippos wallow and wander nearby
Visits:
Amboseli National Park, Masai Mara National Park, Mt. Kilimanjaro, Nairobi, Ngorongoro Crater, Serengeti National Park, Tarangire National Park, Kenya
View Trip

Signature Tanzania 2021

Abercrombie & Kent
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 1,199 / day
$ 9,595
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Highlights
  • Discover diverse wildlife across Tanzania’s northern circuit, in places synonymous with unforgettable game sightings, including Tarangire National Park, Ngorongoro Crater and Serengeti National Park
  • Watch iconic species roaming free, including prides of lions and herds of elephants, giraffes and gazelles, from custom-made vehicles
  • Experience incredible, up-close encounters with Tanzania’s diverse wildlife thanks to the in-depth tracking skills of our handpicked safari guides
  • Stay on the rim of the Ngorongoro Crater, a privileged location that affords you early access to the crater floor for a quieter, less-crowded safari experience
  • Visit a Maasai village to learn about the tribe’s customs and daily life, and ride by tuk-tuk on a visit to the local market
Visits:
Arusha, Ngorongoro Crater, Serengeti National Park, Tarangire National Park, Tanzania
View Trip

Egypt & the Nile 2021

Abercrombie & Kent
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 760 / day
$ 7,595
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Embark on a four-night Nile river cruise, gliding in comfort through stirring desert landscapes and going ashore to discover ancient Egypt’s most awe-inspiring sites
  • Explore the Egyptian Museum of Antiquities (or the Grand Egyptian Museum, if open) to view a vast trove of artifacts
  • Venture inside one of the pyramids, go riding camel back and view the enigmatic Great Sphinx on the Giza Plateau
  • Descend into the tomb of King Tut and the colorful tomb of Seti I, father of legendary Ramses II, in the Valley of the Kings
  • Marvel at the colossal statues and towering colonnade of the sprawling Temple of Luxor, and listen as your expert A&K Egyptologist deciphers the hieroglyphs carved upon them
  • Journey to Abu Simbel to set eyes upon the imposing twin temples of Ramses II and Queen Nefertari
Visits:
Abu Simbel, Aswan, Cairo, Luxor Temple, Pyramid of Giza, Sphinx, Temple of Karnak, Valley of the Kings, Egypt
View Trip

Luxury Ecuador & Galapagos tour

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 10,149
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays. Luxury (5*)
Visits:
Galapagos, Quito, Ecuador
View Trip
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Top Luxury Travel Experiences and Attractions

Top Luxury Travel Experiences

Experiencing all that Africa has to offer in comfort with private guides

Going on a private wine tasting tour in the beautiful region of Burgundy in Franc

Seeing gorillas up close on a guided trekking excursion in Rwanda

Enjoying a private train cabin as the world passes by in wonderful panorama

Exploring Italy in comfort learning history, and getting to know the culture, food, and wine at a leisurely pace

Sailing to the remote lands of Antarctica via small ship cruise

view more

Luxury Travel Trip Reviews

2,343 Luxury Travel Tour Reviews - Summary 98% Recommend

4.8 out of 5
Excellent 2,000
Great 271
Average 40
Disappointing 13
Terrible 19
Value
4.8
Guide
4.8
Activities
4.8
Lodging
4.8
Transportation
4.8
Meals
4.8

Tour Reviews Write a Review

I'd like to give -* if that was…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I'd like to give -* if that was possible. Do not book a trip with this company. The travel protection insurance is a joke. Three of our party cancelled and got no money back, just a credit which had to be immediately rebooked. When we got to the Edinburgh airport there were no cars available for our party. The list goes on. TERRIBLE COMPANY. THE ABSOLUTE WORST.

Read more
Operator Aer Lingus Vacation Store

I like to give a big shout out to…

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

I like to give a big shout out to Claudia Bombeck from customer service. She went above and beyond to make me feel confident that my trip would go though without a hitch in the uncertain travel times. Not only was she professional but personable at the same time. I've had other Aer Lingus agents take my calls in the past but Claudia is the best.
Thanks,
Maureen F

Read more
Operator Aer Lingus Vacation Store

I wish I could give them zero or…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I wish I could give them zero or negative stars. This is absolutely the worse customer service I have ever dealt with. They make it impossible to change reservation ( Aer Lingus canceled the flights due to covid) this company wouldn’t even let me reschedule. They said a supervisor had to call me back in 24-72 hours. Then I was informed that I had until the next day at noon to reschedule or lose my reservation.
They did everything they could do to make sure I missed the window of being able to reschedule.

Read more
Operator Aer Lingus Vacation Store

Do not book a trip with AER LINGUS VACATION STORE

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I don't even know if this company Aer Lingus Vacation Store is still in business. They are NOT part of Aer Lingus airlines. They have had my money since January 2020. They canceled my 2020 trip and gave credit - NO REFUNDS. Travel advisory for Ireland in Sept. 2021 says DO NOT TRAVEL to Ireland due to Covid. I have sent many emails, spent HOURS on hold. 12 calls just in the last month with no answer, reply or ability to leave a voice message. A month ago a live person answered, she said that she works out of her home and she would get back to me. There is no indication that this call was ever acknowledged nor any actions taken. I am scheduled to leave in a week and I still can't get a hold of anyone at this company. There is no way to cancel on line, I will be resorting to contacting the airline and hotel and car rental directly to see if they will take the cancellation. My friend and I are out over $4,000 by dealing with Aer Lingus Vacation Store.

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Operator Aer Lingus Vacation Store

Aer Lingus - does ANYBODY work here?????

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Absolute shambles of a company. I know covid is still rife, but come on. Read on.....
Booked flights for Sunday 26th September until 17th October from Manchester to Orlando. First time doing 3 weeks but I'm 60 when we're away and thought this would be a treat. AL informed me that they won't be starting flying out on June as expected because of covid but would be flying from 30th September. So my holidays are before this date. Thought okay - get refund and book for a week later and still get 2 weeks away. Nicey nicey. So I paid a deposit, expecting my voucher to arrive before I pay the balance. Still waiting. Incidentally, I was on the phone for 1.5 hours before I got through to an AI robot, which was a huge waste of time. I had to repeat myself umpteen times and her voice was burbled and gargled like she was drowning. Nothing was achieved. The day comes when I have to pay my balance for my rebooked flight, I go online to pay, but the website is playing up, as actually stated by AL themselves. It said the booking had been cancelled, I assumed because of covid, but no email to say that or even to ask me for my balance, which is just as well I remembered it was due. Tried phoning them and held on for 1hr and 10mins. I phoned another AL number later and held on for 1hr and 30mins. Screenshots to prove! In between all that, desperately trying to get my hands on somebody by email, Facebook or Twitter to no avail. Actually AL on twitter had a statement saying they were having problems with the website and an engineer was working on it! Managed eventually to send a message on FB messenger and got an automated response. Woke up next morning (15 hours after leaving message) and they said as I had not paid my balance on time my booking was cancelled and my deposit was forfeited. I said the deposit should go against a new booking, refunded or even a voucher, under the circumstances. After explaining to them their website was not working and explaining my whole story again, this was to no avail. After 24 messages back and forth (screenshots to prove) she said there was nothing she could do and send in a form! This is still where I am at. Through no fault of my own, trying to pay the balance online, phoning for hours, emailing and messaging them, they are taking no responsibility. Absolute shocking. She said I could have paid by phone, but this was not stated online and I would have probably had to hold on for 2 hours! I have no deposit back and cannot afford to be over £300 out of pocket. They need to get real people there in case of serious problems like this, not AI robots. Disgraceful. Still fighting them.

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Operator Aer Lingus Vacation Store

Stuck in a foreign country with no recourse

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I just had Aer Lingus cancel parts of my flight back to the US. Despite the fact that I had a ticket in my hand for Aer Lingus, they were unwilling to help me sort a new flight, stating that I had booked through Kayak and they were unable to alter flights booked through a third party.

I contacted the booking agency who said this was not true. The agency told me that they have agreements with other airlines for situations just like this, and that there were laws specifically for this. Still, they refused to help me or let me speak to a manager. For some reason, they also hung up on me not once but twice. I know it's had to believe, but I was incredibly nice even though it was a horrible situation.

They said the call dropped, but it switched to hold music before it dropped, so that doesn't make sense.

Of course now, flights are triple what I paid six months ago. I am stuck in the UK with no way home. I may look into a solicitor. This doesn't seem right.

Read more
Operator Aer Lingus Vacation Store

All Luxury tours, river cruises, expedition cruises, and adventure trips. Find the best guided trips and expert planned vacation and holiday packages. Average rating of 4.8 for all Luxury Travel trips.

132 trips from 407 tour companies with 2,343 reviews

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TripFinder is a member-only feature. Don’t worry, it’s free!

With a membership you:

  • Save up to $700 per person!*
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With your free membership you:

  • Save up to $700 per person!*
  • Access private deals and offers
  • See personalized trip recommendations
  • Save favorite trips
*See Member Savings Program details
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