Croatia Tours & Trips 2020

194 trips to Croatia tours from 119 tour companies. 1,193 reviews. 4.7/5 avg rating.

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Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Itinerary Focus

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Price

$ 895 $ 10,000+

Duration Dropdown

Countries Visited

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Travelers Age

Rivers & Seas Visitied

Attractions & Cities Visited

Activities & Interests

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Supplier (Company)

Flight & Transport Inclusions

Continents Visited

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

Impacted by Climate Change

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Jewels of the Adriatic: Croatia & Slovenia

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
14 days
$ 229 / day
$ 3,199
From : $ 7,947
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Explore historic Zagreb
  • Visit Lake Bled
  • Enjoy a short scenic boat ride in lakes of Plitvice Lake National Park
  • Explore Roman Ruins (Split)
  • Enjoy a guided walking tour of Old Dubrovnik
  • Visit Montenegro
  • Enjoy a sight of beautiful Bay of Kotor, the longest and deepest fjord in Southern Europe.
Visits:
Dalmatian Coast, Dubrovnik, Ljubljana, Montenegro, Plitvice Lakes National park, Split, Zagreb, Croatia, Slovenia
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Croatia Sailing Adventure: Dubrovnik to Split

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 225 / day
$ 1,816
From : $ 2,434
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • What better way to see the historic towns, protected forests and stunning islands of Croatia’s Dalmatian Coast than aboard a private yacht? All aboard for a week in paradise
  • Set sail out of beautiful Dubrovnik. The World Heritage-listed walled city plays host to film crews every year
  • Wander the length of car-free Lopud in the idyllic Elafiti Islands
  • Discover the lush forests of Mljet, which are yet to be spoilt by mainstream tourism.
  • Visit Odysseus Cave where, according to legend, the king of Ithaca once found refuge after surviving a shipwreck
  • Once ruled by the Roman, Ventian and Austro-Hungarian empires, Korcula is a quiet escape full of vineyards, olive groves and tranquil coves
  • Cross the water from the island of Vis to Cave Bisevo’s blue grotto in a rowing boat
Visits:
Croatia, Dubrovnik, Split, Diocletian's Palace
View Trip

Cruising Croatia's Central Coast

Peregrine Adventures
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 354 / day
$ 2,970
From : $ 3,821
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Minimal walking. Motor vehicles for all major parts of trip. Wheelchair friendly (check for individual trips). Most cruises. Very Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Visit the stunning kornati national park, the biggest and most incredible collection of islands in the entire adriatic sea.
  • Eat and drink like dalmatian royalty – visit one of croatia’s finest wineries then enjoy a traditional feast in a small village outside sibenik, renowned for its smoked ham.
  • Experience the sea organ in zadar, an incredible marriage of acoustical engineering and historical art – appreciate the ambience of this masterpiece with a glass of sparkling wine at sunset.
  • Wander through picturesque coastal villages and quaint towns that are brimming with buildings left by various conquerors of the dalmatian region.
  • Explore the beauty of plitivice lakes national park on a leisurely guided hike with your leader, the ideal way to experience this unesco-listed world heritage wonder.
Visits:
Croatia, Sibenik, Split
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Balkan Escape Winter 2019 2020

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 187 / day
$ 1,525
From : $ 1,839
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Zagreb, Rovinj and Ljubljana
  • ORIENTATION of Opatija and Bled
  • VIEW the Cathedral, the Archbishop's Palace and St Mark's Church in Zagreb, the Opera House, Cathedral, National Museum, Three Bridges Square and Castle in Ljubljana
  • SEE the Baroque St. Euphemia Cathedral in Rovinj
Visits:
Croatia, Zagreb, Slovenia
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Danube Discovery Cruise

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 233 / day
$ 3,499
From : $ 4,724
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Hofburg Palace (Vienna)
  • St. Martin’s Cathedral (Bratislava)
  • Matthias Coronation Church (Budapest)
  • Gypsy Concert (On Board – Budapest)
  • Old Town with Concert (Osijek)
  • Petrovaradin Fortress (Novi Sad)
  • Kalemegdan Fortress (Belgrade)
  • Iron Gates Gorge
  • Baba Vida Fortress (Vidin)
  • Palace of Parliament (Bucharest)
  • Optional Dracula’s Castle Extension
Visits:
Belgrade, Bratislava, Bucharest, Budapest, Croatia, Lucerne, Munich, Prague, Romania, Vienna, Austria, Bulgaria, Germany, Hungary, Serbia, Slovakia
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European Supreme with Eurostar

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
32 days
$ 266 / day
$ 8,854
From : $ 10,485
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • SMALL GROUP SIGHTSEEING enjoy a guided walking tour through the historic inner city of Dubrovnik with a group size of no more than 25 guests.
  • ORIENTATION of Amsterdam, Heidelberg, Munich, Kalambaka, Innsbruck, Venice and Lucerne
  • VISIT the Temple of Apollo in Delphi, Acropolis in Athens, excavations in Pompeii and the Sistine Chapel, the Colosseum and St. Peter's Basilica in Rome
  • VIEW the White Cliffs of Dover, the battle site of Thermopylae, the Abbey at Monte Cassino and the Eiffel Tower and Notre Dame Cathedral in Paris
  • SEE the Lorelei Rock, the Vineyards of Burgundy and Basilica of St. Francis in Assisi
  • SCENIC CRUISE through Amsterdam's canals and along the Rhine River
Visits:
Alps, Amsterdam, Athens, Dubrovnik, Ljubljana, London, Paris, Rome, Sorrento, Tirana, Venice, Vienna, Albania, Austria, Croatia, France, Germany, Greece, Italy, Montenegro, Netherlands, Slovenia, Switzerland, United Kingdom
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Croatia & Its Islands Small Ship Cruising on ...

Collette
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 267 / day
$ 3,199
From : $ 3,935
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Full day hiking or trekking over medium to long distances. Moderate expectation of physical fitness. Strenuous
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Dine on Continental and Istrian cuisine at a favorite local restaurant in Zagreb.
  • Enjoy traditional Dalmatian delicacies prepared according to ancient recipes.
  • Experience a Captain’s welcome dinner upon arrival in Dubrovnik.
  • Stand before the breathtaking waterfalls in Krka National Park.
  • Partake in traditional Croatian entertainment.
  • Explore the Old City of Dubrovnik with a local expert.
  • Tour Zagreb, the capital city of Croatia.
  • Visit Korcula Island, the debated birthplace of Marco Polo.
  • Relax on the “Golden Cape” of Bol, one of the most beautiful beaches in Croatia.
Visits:
Dubrovnik, Sibenik, Split, Zagreb, Croatia
View Trip

Pearls of the Adriatic Northbound Lower Deck

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 284 / day
$ 2,553
From : $ 3,447
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : N/A
  • N/A
  • Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • VISIT Dubrovnik, Metković, the Narona Archaeological Museum, Split Market, Skradin, Bibich winery, Krka Waterfalls National Park, Skradinski Buk, Šibenik, Zadar and Volokso
    • SEE the Augusteum Roman Temple in Metković and the Zadar Sea Organ
    Visits:
    Croatia, Dubrovnik, Split
    View Trip

    Pearls of the Adriatic Southbound Main Deck

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    9 days
    $ 320 / day
    $ 2,878
    From : $ 3,885
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : N/A
  • N/A
  • Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • VISIT Volokso, Zadar, Šibenik, Skradinski Buk, Krka Waterfalls National Park, Bibich winery, Skradin, Split Market, the Narona Archaeological Museum, Metković and Dubrovnik
    • SEE the Zadar Sea Organ and the Augusteum Roman Temple in Metković
    Visits:
    Dubrovnik, Split, Croatia
    View Trip

    Discover Croatia, Slovenia and the Adriatic Coast ...

    Collette
    Premier
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    12 days
    $ 204 / day
    $ 2,449
    From : $ 3,012
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
    Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
    Highlights
    • Visit a local family for dinner in the Konavle region outside Dubrovnik.
    • Sample farm-to-table delicacies of the Istrian Peninsula during dinner at a local restaurant.
    • Visit Dubrovnik’s Franciscan Monastery, where Europe’s oldest pharmacy lies.
    • Stroll through Split and see the famous Diocletian’s Palace.
    • Experience old-world charm with a Pletna boat ride to the picturesque island in the center of Lake Bled.
    • Spend three nights in Dubrovnik, the "Pearl of the Adriatic."
    • Explore Opatija, "Croatia’s Riviera,” a retreat for Habsburg Monarchs.
    • Experience the wonder of 16 cascading lakes at Croatia's Plitvice Lakes National Park.
    Visits:
    Dubrovnik, Ljubljana, Split, Zagreb
    View Trip

    Best of Croatia and Slovenia

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    11 days
    $ 259 / day
    $ 2,875
    From : $ 3,506
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
    Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
    Highlights
    • ORIENTATION of Ljubljana, Bled, Opatija and Ston
    • VISIT the Church of Assumption on Bled Island, the arena in Pula, Plitvice National Park, Diocletian's Palace in Split and the salt pans in Ston
    • VIEW the Park of Sv. Jakov in Opatija and the lakes and waterfalls of Plitvice National Park
    • SEE Zagreb's Ban Jelačić Square, the Opera House and Castle of Ljubljana and the Old City of Dubrovnik
    • SCENIC CRUISE to Bled Island
    Visits:
    Croatia, Dubrovnik, Split, Zagreb, Slovenia
    View Trip

    Pearls of the Adriatic Southbound Main Deck

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    9 days
    $ 320 / day
    $ 2,878
    From : $ 3,885
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : N/A
  • N/A
  • Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • VISIT Volokso, Zadar, Šibenik, Skradinski Buk, Krka Waterfalls National Park, Bibich winery, Skradin, Split Market, the Narona Archaeological Museum, Metković and Dubrovnik
    • SEE the Zadar Sea Organ and the Augusteum Roman Temple in Metković
    Visits:
    Dubrovnik, Split, Croatia
    View Trip

    Contrasts of Italy with Pearls of the Adriatic Up ...

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    17 days
    $ 354 / day
    $ 6,023
    From : $ 8,131
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : N/A
  • N/A
  • Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • St. Peter's Basilica, the Sistine Chapel and the Colosseum in Rome, and the Academy of Fine Arts in Florence, Zadar, Šibenik, Skradinski Buk, Krka Waterfalls National Park, Bibich winery, Skradin, Split Market, the Narona Archaeological Museum, Metković and Dubrovnik
    • VIP ADMISSION to the Vatican Museums
    • VIEW the ancient sites in Rome, the Santa Croce Basilica and the Duomo in Florence, the Leaning Tower of Pisa and St. Mark's Basilica in Venice
    • SCENIC CRUISE by private launch to St. Mark's Square in Venice
    Visits:
    Dubrovnik, Florence, Rome, Split, Venice, Croatia, Italy
    View Trip

    Best of Croatia and Slovenia

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    11 days
    $ 259 / day
    $ 2,850
    From : $ 3,506
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
    Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
    Highlights
    • ORIENTATION of Ljubljana, Bled, Opatija and Ston
    • VISIT the Church of Assumption on Bled Island, the arena in Pula, Plitvice National Park, Diocletian's Palace in Split and the salt pans in Ston
    • VIEW the Park of Sv. Jakov in Opatija and the lakes and waterfalls of Plitvice National Park
    • SEE Zagreb's Ban Jelačić Square, the Opera House and Castle of Ljubljana and the Old City of Dubrovnik
    • SCENIC CRUISE to Bled Island
    Visits:
    Croatia, Dubrovnik, Split, Zagreb, Slovenia
    View Trip

    Best of Croatia and Slovenia with Pearls of the A ...

    Trafalgar
    Preferred
    Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
    18 days
    $ 299 / day
    $ 5,378
    From : $ 7,260
    The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
    Travel Style : N/A
    Physical Level : N/A
  • N/A
  • Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
    Highlights
    • VISIT the Church of Assumption on Bled Island, Plitvice National Park, Diocletian's Palace in Split and the salt pans in Ston, Dubrovnik, Metković, the Narona Archaeological Museum, Split Market, Skradin, Bibich winery, Krka Waterfalls National Park, Skradinski Buk, Šibenik, Zadar and Volokso
    • SEE Zagreb's Ban Jelačić Square, the Opera House and Castle of Ljubljana and the Old City of Dubrovnik, the Augusteum Roman Temple in Metković and the Zadar Sea Organ
    • SCENIC CRUISE to Bled Island
    • ORIENTATION of Ljubljana, Bled, Opatija and Ston
    • VIEW the Park of Sv. Jakov in Opatija and the lakes and waterfalls of Plitvice National Park
    Visits:
    Croatia, Dubrovnik, Split, Zagreb, Slovenia
    View Trip
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    Top Croatia Experiences and Attractions

    Top Croatia Experiences

    Walking through ancient Roman ruins from when Rome conquered the area in the 2nd century BC.    

    Exploring the beautiful Dalmatian Coast.

    Visiting the urban city of Zagreb

    Taking a sailing tour along Croatia’s incredible coastline

    Savoring Croatia’s eclectic cuisine, which combines Italian, Turkish and other culinary influences.

    Touring the city of Dubrovnik where much of Game of Thrones was filmed.

    Enjoying an afternoon in Plitvice National Park with its hundreds of waterfalls and pristine blue water.


    view more

    Croatia Trip Reviews

    1,193 Croatia Tour Reviews - Summary 96% Recommend

    4.7 out of 5
    Excellent 938
    Great 188
    Average 23
    Disappointing 9
    Terrible 35
    Value
    4.7
    Guide
    4.7
    Activities
    4.7
    Lodging
    4.7
    Transportation
    4.7
    Meals
    4.7

    Tour Reviews Write a Review

    My daughter had planned to join a HS…

    5.0
    • Value 5.0
    • Guide 5.0
    • Activities 5.0
    • Lodging 5.0
    • Transportation 5.0
    • Meals 5.0

    My daughter had planned to join a HS trip to Germany this summer and it was canceled due to COVID-19. These are difficult times and I am sure this company is dealing with quite a few issues. I had the insurance and was promptly refunded all money including funds that were to added back to a cancelled credit card. I was pleasantly surprised not to have to call and email the company to get refunded.

    Read more
    Operator ACIS

    Don't Do Business w ACIS

    1.0
    • Value 1.0
    • Guide 1.0
    • Activities 1.0
    • Lodging 1.0
    • Transportation 1.0
    • Meals 1.0

    Unbelievable company! We paid $4117 for our high school daughter to join a high school class trip to Germany on April 2. COVID hit &international flights were cancelled. This made it legally impossible to travel, hence force majeure. Instead of being noble during a pandemic, they decided to pocket $1,000.

    Below is the transcript of an online chat. I asked for a call to explain in detail what these fees are being applied towards. They declined to take a call.

    If anyone else experienced the same and cares to pursue ACIS, I will post the details online through a watchdog Facebook page "ACIS is a Ripoff." I intend to organize a class action lawsuit due to the lack of transparency for charging these penalties.

    FROM ACISTravelerSupport5

    You paid $4117 toward the cost of the trip. Since the original trip was scheduled for April 2020 and you only had Basic insurance, the refund will $650 cash penalty, and you will also receive a $350 ACIS/AIFS voucher. Your cash refund will be $3117 and the $350 in the voucher.

    Our standard Terms & Conditions include a force majeure clause that says we aren’t responsible for loss or delay due to events like sickness, quarantine or government restrictions that are out of our control, and that in those circumstances our standard refund policies apply.

    Response to Laura Smart's reply - Please itemize exactly how the cancellation fees were applied to cover your costs. Legally, there can not be penalties. Fees must be applied towards covering liquidated damages after best efforts were made to mitigate the losses. We would like to see an itemized breakdown. The airlines and hotels have all maintained very flexible cancellation policies whereas your is gauging student travelers by taking 25% of our money without nay back-up whatsoever. We need transparency with how this money s being applied. Reporting you to the Federal Trade Commission for deceptive practices.

    Read more
    Operator ACIS

    A great job in an impossible situation

    5.0
    • Value 5.0
    • Guide 5.0
    • Activities 5.0
    • Lodging 5.0
    • Transportation 5.0
    • Meals 5.0

    I was a group leader on a European trip which was scheduled for Spring Break, right in the middle of the uncertainty of the outbreak, but before shutdowns in the US. It was stressful, we were watching the news everyday, and parents were emailing all the time, but ACIS kept in touch almost daily about our travel plans leading up to departure. As various countries were closed they gave us options to reschedule, cancel, or reroute. When we decided to reroute to a safer destination, they were so responsive and helpful in getting a new trip set up. We got new hotels (Even nicer than our original ones!), and a full time tour guide to travel with us plus the tour manager. When a site we had planned to visit was closed to visitors midway through our trip, ACIS called and gave us three new options and made our choice happen. When we had trouble with our flights getting back home because of airlines cancelling flights, ACIS was able to get us on a new airline and we got home the same time as planned. When a few of our students decided they weren't comfortable going on the trip, they cancelled and got the full refund.

    I really can't say enough good things. As a group leader, I so appreciated the support in making decisions and making the trip smooth, fun, and memorable for the students. So many of them kept telling me throughout the trip how happy they were to have been able to do this despite the uncertainty and difficulties.

    Read more
    Operator ACIS

    Don't use ACIS

    1.0
    • Value 1.0
    • Guide 1.0
    • Activities 1.0
    • Lodging 1.0
    • Transportation 1.0
    • Meals 1.0

    Don't use ACIS, their customer service is horrible. They hide behind the COVID 19, and will not speak to you in person. I requested multiple times to speak to a real person. The only person who did actually call me back was Jon Linker and he forwarded my emails to Laura Smart and requested she call me. Never got a call from her, got an email. She told me to be patient, it has been over a month since I received most, but not all of the money that I was supposed to receive.
    ACIS could have avoided aggrevation to both myself and them if they had just picked up the phone. I would strongly advise everyone to avoid travel with this company.. Wish i could have given them a 0!

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    Operator ACIS

    My son had a trip to France in June

    5.0
    • Value 5.0
    • Guide 5.0
    • Activities 5.0
    • Lodging 5.0
    • Transportation 5.0
    • Meals 5.0

    My son had a trip to France in June. The trip was canceled 130 days prior to departure date. ACIS honored the agreement and a full refund(minus the insurance and 50$ deductible) was issued. Thank you!

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    Operator ACIS

    Response to COVID-19 is unacceptable.

    1.0
    • Value 1.0
    • Guide 1.0
    • Activities 1.0
    • Lodging 1.0
    • Transportation 1.0
    • Meals 1.0

    I have been trying to reach a live person for months. No luck. I guess the phones in that state don't work! I have emailed to supervisors and done the chatbox. While 2 classmates booked on the same trip with the same insurance got refunds less $350. I was told I would get my money less $1300 plus a $350 travel voucher. My child has now graduated from high school. I can't use that!!!!! With all that the high school seniors and their families have lost with COVID-19, why would you do this to us? It is bad enough the trip had to be canceled. I had to change my plans to meet the group as well. At this point, we need our money! This is just cruel! It is like only more disappointment and punishment for the Class of 2020 who worked so hard.

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    Operator ACIS

    All Croatia tours, river cruises, expedition cruises, and adventure trips. Find the best guided trips and expert planned vacation and holiday packages. Average rating of 4.7 for all Croatia trips.

    194 trips from 119 tour companies with 1,193 reviews

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