Japan Tours & Trips 2020

67 trips to Japan tours from 94 tour companies. 797 reviews. 4.6/5 avg rating.

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Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Itinerary Focus

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Price

$ 1,099 $ 10,000+

Duration Dropdown

Countries Visited

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Travelers Age

Rivers & Seas Visitied

Attractions & Cities Visited

Activities & Interests

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Supplier (Company)

Flight & Transport Inclusions

Continents Visited

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

Impacted by Climate Change

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Classic Japan

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 403 / day
$ 4,995
From : $ 5,954
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Surrounded in tranquil scenery, an overnight Buddhist temple stay in Koya-san is as peaceful and unique as it sounds. It’s the perfect place to stop and explore between Kyoto and Hiroshima.
  • With three nights spent in Tokyo, you’ll cover the top sights with your small group and have free time to see at your own pace. With so much to do, you have the power to decide in Japan’s capital.
  • A visit to the Hiroshima Peace Park is a sobering but important experience for understanding the tragedies of Japan’s not so distant past – do so with the local knowledge of your leader to show you the way.
  • Spend a memorable night with an included dinner in a traditional Japanese ryokan in tiny Tsumago – one of the best-preserved Edo-era towns along the ancient Nakesendo Highway.
  • Be impressed by the efficiency and ultra-modernity as you zip from city to town with your included 7-day Japan Rail Pass, including the Shinkansen. Travel has never been so easy!
Visits:
Hiroshima, Kyoto, Tokyo, Imperial Palace, Japan
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Discover Japan

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 350 / day
$ 4,199
From : $ 9,897
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Explore historic Imperial Palace (Tokyo)
  • See the majestic Mt. Fuji
  • Visit Hakone National Park
  • Opportunity to see the Shirakawago (UNESCO World Heritage Site)
  • Visit Ancient town in Takayama
  • Sightseeing in Kyoto
Visits:
Hakone, Hiroshima, Imperial Palace, Kanazawa, Kyoto, Mount Fuji, Osaka, Shirakawa, Tokyo, Japan
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Splendors of Japan - Celebrate the Takayama Festival

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 503 / day
$ 4,525
From : $ 5,566
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Tokyo and Kyoto
  • SEE the traditional Gassho-zukuri houses in Gokayama, the beautiful gardens of Kenrokuen in Kanazawa
  • VIEW Mt. Fuji
  • VISIT the Edo Tokyo Museum, the Sensoji Temple in Tokyo, Mt. Fuji 5th Station, the Kinkakuji Temple, Sanjusangen-do Hall, Fushimi Inari Shrine in Kyoto
Visits:
Imperial Palace, Tokyo, Japan
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Splendors of Japan with Hiroshima

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 502 / day
$ 6,525
From : $ 8,026
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Hiroshima
  • VISIT the Water Temple on Awaji Island, the Peace Memorial Park and Museum in Hiroshima and the Itsukushima Shrine on Miyajima Island
Visits:
Hiroshima, Imperial Palace, Osaka, Tokyo, Japan
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Tokyo with Mt. Fuji

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
4 days
$ 694 / day
$ 2,775
From : $ 3,413
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Tokyo
  • VISIT the Sensoji Temple, the Imperial Palace Plaza and Ginza
  • VIEW Mt. Fuji
  • SEE the Tokyo Tower
Visits:
Tokyo, Japan
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Splendors of Japan with Hiroshima - Celebrate the ...

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 527 / day
$ 6,850
From : $ 8,426
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Tokyo, Kyoto and Hiroshima
  • VISIT the Edo Tokyo Museum, the Sensoji Temple in Tokyo, Mt. Fuji 5th Station, the Kinkakuji Temple, Sanjusangen-do Hall, Fushimi Inari Shrine in Kyoto, the Water Temple on Awaji Island, the Peace Memorial Park and Museum in Hiroshima, the Itsukushima Shrine on Miyajima Island
  • VIEW Mt. Fuji
  • SEE the traditional Gassho-zukuri houses in Gokayama, the beautiful gardens of Kenrokuen in Kanazawa
Visits:
Hiroshima, Imperial Palace, Kyoto, Osaka, Tokyo, Japan
View Trip

Splendors of Japan with Hiroshima

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 498 / day
$ 6,475
From : $ 7,964
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • City tour of Tokyo, Kyoto and Hiroshima
  • See the traditional Gassho-zukuri houses in Gokayama, the beautiful gardens of Kenrokuen in Kanazawa
  • View Mt. Fuji
  • Visit the Edo Tokyo Museum, the Sensoji Temple in Tokyo, Mt. Fuji 5th Station, the Kinkakuji Temple, Sanjusangen-do Hall, Fushimi Inari Shrine in Kyoto, the Water Temple on Awaji Island, the Peace Memorial Park and Museum in Hiroshima, the Itsukushima Shrine on Miyajima Island
Visits:
Hiroshima, Imperial Palace, Kyoto, Osaka, Tokyo, Japan
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Cultural Treasures of Japan

Collette
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
14 days
$ 321 / day
$ 4,499
From : $ 4,919
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Full day hiking or trekking over medium to long distances. Moderate expectation of physical fitness. Strenuous
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy a Hida beef dinner and sake tasting at a local sake brewery.
  • Experience a traditional kaiseki dinner with Geisha show in Kyoto.
  • Participate in a sushi making class given by a professional sushi chef.
  • Try your hand at the centuries-old art of the Japanese tea ceremony, gold leaf decorating and stenciling.
  • Travel by the famous Shinkansen bullet train.
  • Explore the famous Ginza district, the first Western-style shopping district in Japan where modern and history blends.
  • Take in magnificent views of Mt. Fuji from the Hakone Ropeway.
  • Visit multiple UNESCO sites including Shirakawa-go, Nijo Castle, Itsukushima Shinto Shrine and Hiroshima Peace Memorial.
Visits:
Hakone, Hiroshima, Kanazawa, Kyoto, Tokyo, Japan
View Trip

Classic Japan with Matsue and Osaka

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
14 days
$ 607 / day
$ 8,495
From : $ 10,449
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Matsue, Tsuyama and Osaka
  • VISIT Matsue Castle, Adachi Museum of Art in Yasugi, Tusyunoten Shrine and Umeda Sky Building in Osaka
  • SEE Tsutenkaku Tower in Osaka
  • CRUISE on Lake Shinjiko in Matsue and along the Okawa River in Osaka
Visits:
Kyoto, Osaka, Tokyo, Japan
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Splendors of Japan

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 477 / day
$ 4,295
From : $ 5,283
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Tokyo and Kyoto
  • SEE the traditional Gassho-zukuri houses in Gokayama, the beautiful gardens of Kenrokuen in Kanazawa
  • VIEW Mt. Fuji
  • VISIT the Edo Tokyo Museum, the Sensoji Temple in Tokyo, Mt. Fuji 5th Station, the Kinkakuji Temple, Sanjusangen-do Hall, Fushimi Inari Shrine in Kyoto
Visits:
Imperial Palace, Kyoto, Tokyo, Japan
View Trip

Splendors of Japan

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 472 / day
$ 4,250
From : $ 5,228
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Tokyo and Kyoto
  • VISIT the Sensoji Temple, the Skytree, the Edo Tokyo Museumin Tokyo, Mt. Fuji 5th Station, the Kinkakuji Temple, Sanjusangen-do Hall, Fushimi Inari Shrine in Kyoto
  • VIEW Mt. Fuji
  • SEE the traditional Gassho-zukuri houses in Gokayama, the beautiful gardens of Kenrokuen in Kanazawa
Visits:
Imperial Palace, Kyoto, Tokyo, Japan
View Trip

Classic Japan

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 543 / day
$ 5,425
From : $ 6,673
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR of Tokyo, Kamakura, Kyoto, Hiroshima
  • VISIT Sensoji Temple in Tokyo, Tsurugaoka Hachimangu Shrine and Kotokuin Temple in Kamakura, Mt. Fuji 5th Station, Gion District and Kinkakuji Temple in Kyoto, the bamboo groves in Arashiyama, Nara Park and Todaiji Temple in Nara, Peace Memorial Park and Museum in Hiroshima, Itsukushima Shrine on Miyajima Island
  • SEE the multiple orange coloured torii gates in Kamakura, the Togetsukyo Bridge in Arashiyama
  • CRUISE along the Sumida River in Tokyo
Visits:
Hiroshima, Kyoto, Tokyo, Japan
View Trip

Japan Real Food Adventure

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 356 / day
$ 5,240
From : $ 5,767
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • It’s true – Japanese people take incredible pride in their cuisine. Explore a country where food is taken seriously, all the way from the station tonkatsu restaurant to a high-end sushi establishment.
  • Travel by Shinkansen to the Japanese Alps and taste succulent wagyu beef in the 17th-century Edo period town of Takayama – the definition of a melt-in-your-mouth moment.
  • Snack on awesome and adventurous street food in the unofficial culinary capital of Osaka and master the skill behind making the famous takoyaki (octopus and pickled ginger in batter).
  • Discover the traditions, culture and history behind tea in Kyoto during a private ceremony with a long-time practitioner of this art with your small group.
  • Venture into mountainous Koya-san, spending the night in a monastery and discovering shojin ryori – a traditional vegetarian Buddhist meal with over 800 years of history.
Visits:
Kanazawa, Kyoto, Osaka, Tokyo, Japan
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Japan: Land of the Rising Sun

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 344 / day
$ 4,470
From : $ 6,035
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Soar high above Lake Ashi and (on a clear day) get a glimpse of glorious Mt Fuji on a ride on the Hakone ropeway.
  • Be impressed by the efficiency and ultra modernity of Japan’s bullet trains as you zip from place to place with your included 14-day Rail Pass.
  • Explore traditional Japanese culture in Edo-period Takayama and visit a folk village, tour a 600-year-old market and a enjoy a sake brewery tasting.
  • Visit the Peace Park for moving insight into the devastation of the atomic bomb in Hiroshima, then cruise to peaceful Miyajima Island where wild deer roam the streets.
  • Finish your tour with three nights in Kyoto, Japan’s cultural capital and home to literally thousands of temples, the Gion District where Geisha entertain the wealthy elite and renowned Kyoto sushi.
Visits:
Hakone, Hiroshima, Kyoto, Tokyo, Japan
View Trip

Japan: Land of the Snow Monkeys

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 375 / day
$ 4,875
From : $ 6,581
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Japan is a year-round destination with something in store for every season, and this Land of Rising Sun looks especially spectacular in winter. We are taking you to some of the best winter destinations in Japan on this trip, mixed with the other must see highlights too.
  • There’s no better way to get around Japan than the country’s famous railway system. Be impressed by the efficiency and ultra-modernity as you zip from place to place with your included 14-day Japan Rail Pass.
  • Enjoy some proper winter experiences in Yamagata and Yunadaka, admiring the unique 'snow monsters' and watch the snow monkeys enjoy their hot onsen in snow.
  • Stay in a ryokan (traditional Japanese inn) and sample simple home-cooked fare in Edo-era Takayama. Explore local markets, the Hida Folk Village and perhaps stop by a sake brewery.
  • A visit to the Hiroshima Peace Park is a sobering but important experience for understanding the tragedies of Japan’s not-so-distant past.
  • Finish off your time in the Land of the Snow Monkeys in Kyoto, the country’s 'cultural capital' and home to a stunning selection of temples, tea houses and frozen-in-time Zen gardens.
  • Visit the country in a relatively quiet time, esp. in Takayama and Kyoto, that'll allow you more time to enjoy each destination without the crowds.
Visits:
Hiroshima, Kyoto, Tokyo, Japan
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Top Japan Experiences and Attractions

Top Japan Experiences

Visiting the museum and Japanese gardens in Tokyo's Imperial Palace that exhibit traditional Japanese art and history

Seeing the shrines in Kiyomizu-dera Buddhist temple

Visit to Kinkaki-ji also known as the Temple of Golden Pavilion

Enjoying a Japanese tea ceremony (or chado), appreciating the unique way that green matcha tea is prepared and served

Climbing Mount Fuji, Japan’s highest mountain

Hiking in the Yakushima forest or the Sagano bamboo forest

Paying respects at Hiroshima Peace Park and museum, a tribute to the victims of Hiroshima bombing

Seeing to Himeji Castle, built during medieval period for defense purpose

Chanting with Buddhist monks in the early hours of the morning at a Monestary in Koyasan

Soaking in a traditional onsen, sans clothes, as per the Japanese custom

Walking among the many zen temples and gardens in Kyoto

Visiting one of the may popular themed cafes, from animal to anime

Admiring the cherry blossoms of spring, an annual ritual known as hanami

Indulging in sushi and kobe beef, soba noodles, ramen and sake to your heart’s content

Wandering through Kyoto’s Gion district to see geishas in traditional kimonos

Watching a sumo match, a sport that dates back at least 2,000 years to the Edo period

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Japan Trip Reviews

797 Japan Tour Reviews - Summary 94% Recommend

4.6 out of 5
Excellent 639
Great 103
Average 13
Disappointing 10
Terrible 32
Value
4.6
Guide
4.6
Activities
4.6
Lodging
4.6
Transportation
4.6
Meals
4.6

Tour Reviews Write a Review

A great job in an impossible situation

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

I was a group leader on a European trip which was scheduled for Spring Break, right in the middle of the uncertainty of the outbreak, but before shutdowns in the US. It was stressful, we were watching the news everyday, and parents were emailing all the time, but ACIS kept in touch almost daily about our travel plans leading up to departure. As various countries were closed they gave us options to reschedule, cancel, or reroute. When we decided to reroute to a safer destination, they were so responsive and helpful in getting a new trip set up. We got new hotels (Even nicer than our original ones!), and a full time tour guide to travel with us plus the tour manager. When a site we had planned to visit was closed to visitors midway through our trip, ACIS called and gave us three new options and made our choice happen. When we had trouble with our flights getting back home because of airlines cancelling flights, ACIS was able to get us on a new airline and we got home the same time as planned. When a few of our students decided they weren't comfortable going on the trip, they cancelled and got the full refund.

I really can't say enough good things. As a group leader, I so appreciated the support in making decisions and making the trip smooth, fun, and memorable for the students. So many of them kept telling me throughout the trip how happy they were to have been able to do this despite the uncertainty and difficulties.

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Operator ACIS

Don't use ACIS

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Don't use ACIS, their customer service is horrible. They hide behind the COVID 19, and will not speak to you in person. I requested multiple times to speak to a real person. The only person who did actually call me back was Jon Linker and he forwarded my emails to Laura Smart and requested she call me. Never got a call from her, got an email. She told me to be patient, it has been over a month since I received most, but not all of the money that I was supposed to receive.
ACIS could have avoided aggrevation to both myself and them if they had just picked up the phone. I would strongly advise everyone to avoid travel with this company.. Wish i could have given them a 0!

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Operator ACIS

My son had a trip to France in June

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

My son had a trip to France in June. The trip was canceled 130 days prior to departure date. ACIS honored the agreement and a full refund(minus the insurance and 50$ deductible) was issued. Thank you!

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Operator ACIS

Response to COVID-19 is unacceptable.

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I have been trying to reach a live person for months. No luck. I guess the phones in that state don't work! I have emailed to supervisors and done the chatbox. While 2 classmates booked on the same trip with the same insurance got refunds less $350. I was told I would get my money less $1300 plus a $350 travel voucher. My child has now graduated from high school. I can't use that!!!!! With all that the high school seniors and their families have lost with COVID-19, why would you do this to us? It is bad enough the trip had to be canceled. I had to change my plans to meet the group as well. At this point, we need our money! This is just cruel! It is like only more disappointment and punishment for the Class of 2020 who worked so hard.

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Operator ACIS

I have triplets that are seniors from…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I have triplets that are seniors from Bethpage that we’re suppose to go to Australia in July . The trip was canceled but the company and our group leader keeps saying postponed-to the summer of 2021! However it is not postponed but changed completely from Australia to Japan , my children have no interest in Japan and to be quite frank what college student knows what his or her summer will be like in 2021? I reached out to ACIS and Jon told me I should be happy I’m only loosing 380$ per child ! I did not cancel the trip, I understand if I did it would be my problem but to take the insurance money and the 50$ seems a bit much especially since it’s times 3 for me . I understand our leader has been using ACIS for 10 years maybe it’s time for a change to a more understanding company

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Operator ACIS

Did Not Honor Original Cancellation Policy

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

My daughter and I, like many others, had our trips cancelled due to the travel restrictions imposed in March. ACIS policy states that "if a trip is cancelled by ACIS, a full refund will be made within 45 days," however, new language written by ACIS implies that the decision to cancel was made by participants.

Like many others, my daughter will not be attending her current school next year and has no use for a voucher which is the only way for us to avoid a $2,000 loss (which is approximately 25% of what we paid ACIS). I understand that our trip was months in the planning and that some of those costs may be difficult to recoup, however, it seems that handling the bulk of them (flights, hotels, buses, dining, museum tickets) should be relatively straight forward.

While we would love not to lose so much money, my first request would simply be for more transparency regarding those irrecoverable costs. They have surely been documented so we only ask that they share the information. I know that this is a difficult time for ACIS and its employees but it is also a difficult time for many of these families.

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Operator ACIS

All Japan tours, river cruises, expedition cruises, and adventure trips. Find the best guided trips and expert planned vacation and holiday packages. Average rating of 4.6 for all Japan trips.

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