Australia Tours & Trips 2020

258 trips to Australia tours from 131 tour companies. 1,238 reviews. 4.6/5 avg rating.

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Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Itinerary Focus

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Price

$ 0 $ 10,000+

Duration Dropdown

Countries Visited

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Travelers Age

Rivers & Seas Visitied

Attractions & Cities Visited

Activities & Interests

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Supplier (Company)

Flight & Transport Inclusions

Continents Visited

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

Impacted by Climate Change

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Contrasts of Australia Summer 2020

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 431 / day
$ 3,875
From : $ 4,766
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR in Melbourne and Sydney.
  • CRUISE on the Great Barrier Reef in Queensland and Sydney Harbour.
  • VIEW Darling Harbour from your Sydney hotel room and the Sydney Harbour Bridge and Opera House from the water.
  • VISIT Hartley's Crocodile Adventures in Queensland, the Sydney Opera House and Bondi Beach.
Visits:
Cairns, Great Barrier Reef, Melbourne, Sydney, Australia
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Kimberley Trail Broome to Darwin

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 233 / day
$ 3,265
From : $ 4,893
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping. Basic (2*)
Highlights
  • Tunnell Creek has a rich Aboriginal and bushranger history. Walk through the underground passage, learning about the culture and traditions of the first Australians
  • Discover a hidden highlight of the West Kimberley with a stop in the idyllic retreat of Bell Gorge
  • Test the 4WD as you take on the rugged terrain of the Mitchell Plateau. This extraordinary area is home to the huge, four-tiered Mitchell Falls – a stunning testament to the power and scale of nature
  • Enjoy plenty of time to discover the untamed natural beauty of El Questro Station. Paddle around in waterfalls, hike through gorges and access remote parts of this huge park on adventurous 4WD expeditions
  • The red domes of the Bungle Bungle Ranges in Purnululu National Park form one of the most iconic Australian landscapes in existence. You'll have two nights and w hole day to explore the gorges and valleys of the park, not to mention soak up a few fiery sunsets
  • Climb aboard a Nitnit Dreaming Cultural Cruise through the inspiring natural wonder of the Nitmiluk Gorge – made up of 13 different chasms carved by the Katherine River – and acquire an understanding of Jawoyn customs
Visits:
Broome, Darwin, Australia
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Australia and New Zealand Uncovered

Collette
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
22 days
$ 282 / day
$ 6,199
From : $ 7,625
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Full day hiking or trekking over medium to long distances. Moderate expectation of physical fitness. Strenuous
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Taste Maori culture at a Hangi lunch.
  • Join a local Kiwi family for a home cooked dinner.
  • At a memorable Sounds of Silence dinner, dine under the stars overlooking Uluru (Ayers Rock).
  • Sip lavender tea and enjoy culinary treats at a lavender farm in Barossa Valley.
  • Explore New Zealand’s pristine wilderness and coastlines on several easy walks.
  • Walk amongst the history and heritage of Maori culture.
  • Spend the day at the Great Barrier Reef at leisure – with included options to snorkel, hike, or chat with a marine biologist.
  • Set sail through the graceful natural beauty of Abel Tasman National Park.
  • Cruise through the dramatic Milford Sound.
  • Enjoy a behind-the-scenes tour of the Sydney Opera House.
Visits:
Adelaide, Cairns, Milford Sound, Nelson, Queenstown, Sydney, Uluru (Ayers Rock), Wellington, Australia, New Zealand
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Australia & New Zealand
Group Tour
Popular
Travelstride climate
This trip visits a destination that is affected by climate change

Australia & New Zealand

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
19 days
$ 300 / day
$ 5,699
From : $ 7,289
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Picturesque Queenstown
  • Milford Sound
  • Farm Stay (Fairlie, NZ)
  • Great Barrier Reef (Cairns)
  • Sydney Opera House
  • Harbor Bridge (Sydney)
  • Australian Wildlife Park (Sydney)
Visits:
Auckland, Cairns, Dunedin, Great Barrier Reef, Melbourne, Milford Sound, Queensland, Queenstown, Sydney, Australia, New Zealand
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Discover Australia

9 days
Check price
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Experience Sydney Opera House on a guided tour
  • Sail on Sydney Harbour and toast the sunset on a dinner cruise
  • Dip your toes in the Pacific Ocean at famous Bondi Beach
  • Indulge in local delights in three top restaurants on a progressive lunch
  • Toast an Uluṟu Sunset with gourmet canapés and wine
  • Experience a spectacular Red Centre sunrise
  • Discover Aboriginal rock art and learn about Uluṟu’s sacred sites
  • Explore Kata Tjuṯa & hike through Walpa Gorge
  • Interact with local Aboriginal artists and create your own dot painting masterpiece 
  • Cuddle a koala at Cairns Wildlife Dome
  • Cruise and snorkel on the Great Barrier Reef
Visits:
Blue Mountains, Sydney, Uluru (Ayers Rock), Australia
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Wild Kimberley Overland

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 271 / day
$ 3,035
From : $ 4,394
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Tour through hidden caves at Tunnel Creek
  • Experience serenity at pristine Bell Gorge
  • Hear about outback lore at a remote cattle station
  • Journey down the rugged Gibb River Road
  • Soak in thermal pools at Zebedee Springs
  • Visit the curious Bungle Bungle Ranges
  • Cruise past silvery fish in mighty Geikie Gorge
  • Enjoy a yarn with locals in an outback pub
  • Watch crocs lying in the shadows of Windjana Gorge
Visits:
Broome, Australia
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A Journey to the West

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
7 days
$ 436 / day
$ 3,050
From : $ 3,752
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR in Perth, Fremantle
  • CRUISE Shoalwater Bay's wildlife sanctuary
  • SCENIC DRIVE along peaceful vineyard-lined roads in Margaret River, on Rottnest Island
  • VISIT Elizabeth Quay, Kings Park, Busselton Jetty, Cape Naturaliste
Visits:
Australia
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South Pacific Wonders including New Zealand's Nor ...

Collette
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
18 days
$ 267 / day
$ 4,799
From : $ 5,903
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Take in the sights during a dinner cruise of Sydney Harbour.
  • Dine with a Kiwi family in their home.
  • Experience a memorable authentic Hangi dinner celebration.
  • Come to know Australia’s people at the Tjapukai Aboriginal Cultural Center.
  • Get up close and personal with koalas and native crocodiles at Hartley’s Croc Farm.
  • Take a guided tour of the fascinating Sydney Opera House.
  • Board a catamaran for an exciting excursion to the Great Barrier Reef.
  • See where the original colonists first settled during a city tour of Sydney.
Visits:
Auckland, Cairns, Christchurch, Milford Sound, Queenstown, Rotorua, Sydney
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Uluru and Arnhem Land Camping Adventure

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
9 days
$ 227 / day
$ 2,043
From : $ 2,860
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping. Basic (2*)
Highlights
  • See rocky red cliffs, monsoon forests, plunging waterfalls and some of the Top End’s best landscapes with visits to Kakadu, Nitmiluk and Litchfield national parks.
  • Learn about the cultural importance of these spectacular landscapes through the eyes of experienced and knowledgeable leaders, including a local Bininj Guluyambi guide.
  • Sleep under the stars in an Aussie swag in the Red Centre, and witness the changing dawn colours of Uluru on an unforgettable sunrise viewing and breakfast with your small group.
  • With a local group leader, they’ll know all of the most scenic trails to hike and the best waterholes for swimming. Kings Canyon? Jim Jim Falls? Bluey Rockholes? They’ve got you covered.
  • Skip over 1500 kilometres – almost 24 hours – of straight driving between Alice Springs and Darwin and fly with Qantas between your Red Centre and Top End adventures.
Visits:
Alice Springs, Darwin, Australia
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Australia & New Zealand Adventure
Group Tour
Popular
Travelstride climate
This trip visits a destination that is affected by climate change

Australia & New Zealand Adventure

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
19 days
$ 279 / day
$ 5,299
From : $ 6,518
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • See the picturesque Queenstown
  • Explore Milford Sound one of the most scenic in the world
  • After a spectacukar visit to Dunedin have a great Farm Stay (Fairlie, NZ)
  • See the Great Barrier Reef (Cairns)
  • Explore Sydney Opera House
  • See the impressive Harbor Bridge (Sydney)
  • Awesome Australian Wildlife Park (Sydney)
Visits:
Auckland, Cairns, Dunedin, Great Barrier Reef, Melbourne, Milford Sound, Queenstown, Australia, New Zealand
View Trip

Around the World

SmarTours
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
21 days
$ 314 / day
$ 6,599
From : $ 7,409
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Panoramic London City Tour
  • Windsor Castle (London)
  • Great Pyramids & Sphinx of Giza
  • Egyptian Museum
  • Buddhist Temples (Bangkok)
  • Optional Floating Market (Bangkok)
  • Tanah Lot (Bali)
  • Bali Herbal & Nature Walk
  • Sydney Harbor Lunch Cruise
  • Featherdale Wildlife Park
  • Explore Fiji
  • Garden of Sleeping Giant (Fiji)
Visits:
Bali, Bangkok, Cairo, Sphinx, Sydney, Ubud, Egypt, Fiji, Indonesia, Thailand
View Trip

Highlights of Australia and New Zealand Summer 2020

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
22 days
$ 445 / day
$ 9,825
From : $ 12,054
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR in Melbourne, Sydney, Auckland
  • VISIT Uluru (Ayers Rock), Sydney Opera House, Bondi Beach and Franz Josef Glacier
  • VIEW Sydney Harbour Bridge on your city tour and the renowned Field of Light installation in Uluru
  • CRUISE on Great Barrier Reef, Sydney Harbour and Milford Sound
Visits:
Alice Springs, Auckland, Cairns, Christchurch, Melbourne, Queenstown, Rotorua, Sydney, Australia, New Zealand
View Trip

Highlights of Australia and New Zealand

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
22 days
$ 440 / day
$ 9,675
From : $ 11,900
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR in Melbourne, Sydney, Auckland
  • VISIT Uluru (Ayers Rock), Sydney Opera House, Bondi Beach and Franz Josef Glacier
  • VIEW Sydney Harbour Bridge on your city tour and the renowned Field of Light installation in Uluru
  • CRUISE on Great Barrier Reef, Sydney Harbour and Milford Sound
Visits:
Alice Springs, Auckland, Cairns, Christchurch, Melbourne, Queenstown, Rotorua, Sydney, Australia, New Zealand
View Trip

Australian Highlights

Trafalgar
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
13 days
$ 413 / day
$ 5,375
From : $ 6,611
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • CITY TOUR in Melbourne, Alice Springs, Sydney
  • CRUISE on Sydney Harbour, the Great Barrier Reef
  • VIEW spectacular outback sunsets at Uluru (Ayers Rock) and Kata Tjuta (the Olgas), the renowned Field of Light installation in Uluru.
  • VISIT Uluru (Ayers Rock), Kata Tjuta (the Olgas), Sydney Opera House, Bondi Beach
Visits:
Alice Springs, Cairns, Great Barrier Reef, Melbourne, Sydney, Australia
View Trip

Exploring Australia including the Barossa Valley ...

Collette
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
18 days
$ 244 / day
$ 4,399
From : $ 5,411
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Delight in a bush dinner in the Australian Outback.
  • At sunset, enjoy a champagne toast while gazing at Uluru.
  • Take in the sights during a dinner cruise of Sydney Harbour.
  • Come to know the Walpiri Aboriginal people during a “Dreamtime Tour.”
  • Enjoy a private wine tasting and tour of Seppeltsfield Winery.
  • Tour Kata Tjuta and the base of “The Rock” (Ayers Rock).
  • Explore the Great Barrier Reef.
  • Tour Sydney, the birthplace of modern-day Australia.
  • Traverse the "Red Centre" on your drive to Uluru (Ayers Rock).
Visits:
Alice Springs, Cairns, Melbourne, Sydney, Uluru (Ayers Rock), Australia
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Top Australia Experiences and Attractions

Top Australia Experiences

Viewing Uluru (Ayers Rock), Australia’s best known landmark and sacred to the aboriginal people, as the sandstone formation deep in the Outback glows red at dawn or sunset.

Snorkeling in the Great Barrier Reef and marveling at the thousands of fish and coral species, and the beautiful colors.

Visiting the boutique Australian wine region and tasting local varietals

Going to Tasmania 

Hiking through Tasmania’s diverse terrain

Touring Sydney’s Opera House and its multi-bay harbor, both considered among the most beautiful representatives of their kind in the world.

Exploring the city of Melbourne

Taking a crocodile-viewing safari down a river in the Daintree Rainforest in Far North Queensland, Australia

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Australia Trip Reviews

1,238 Australia Tour Reviews - Summary 94% Recommend

4.6 out of 5
Excellent 1,007
Great 134
Average 29
Disappointing 19
Terrible 49
Value
4.6
Guide
4.6
Activities
4.6
Lodging
4.6
Transportation
4.6
Meals
4.6

Tour Reviews Write a Review

A great job in an impossible situation

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

I was a group leader on a European trip which was scheduled for Spring Break, right in the middle of the uncertainty of the outbreak, but before shutdowns in the US. It was stressful, we were watching the news everyday, and parents were emailing all the time, but ACIS kept in touch almost daily about our travel plans leading up to departure. As various countries were closed they gave us options to reschedule, cancel, or reroute. When we decided to reroute to a safer destination, they were so responsive and helpful in getting a new trip set up. We got new hotels (Even nicer than our original ones!), and a full time tour guide to travel with us plus the tour manager. When a site we had planned to visit was closed to visitors midway through our trip, ACIS called and gave us three new options and made our choice happen. When we had trouble with our flights getting back home because of airlines cancelling flights, ACIS was able to get us on a new airline and we got home the same time as planned. When a few of our students decided they weren't comfortable going on the trip, they cancelled and got the full refund.

I really can't say enough good things. As a group leader, I so appreciated the support in making decisions and making the trip smooth, fun, and memorable for the students. So many of them kept telling me throughout the trip how happy they were to have been able to do this despite the uncertainty and difficulties.

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Operator ACIS

Don't use ACIS

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Don't use ACIS, their customer service is horrible. They hide behind the COVID 19, and will not speak to you in person. I requested multiple times to speak to a real person. The only person who did actually call me back was Jon Linker and he forwarded my emails to Laura Smart and requested she call me. Never got a call from her, got an email. She told me to be patient, it has been over a month since I received most, but not all of the money that I was supposed to receive.
ACIS could have avoided aggrevation to both myself and them if they had just picked up the phone. I would strongly advise everyone to avoid travel with this company.. Wish i could have given them a 0!

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Operator ACIS

My son had a trip to France in June

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

My son had a trip to France in June. The trip was canceled 130 days prior to departure date. ACIS honored the agreement and a full refund(minus the insurance and 50$ deductible) was issued. Thank you!

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Operator ACIS

Response to COVID-19 is unacceptable.

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I have been trying to reach a live person for months. No luck. I guess the phones in that state don't work! I have emailed to supervisors and done the chatbox. While 2 classmates booked on the same trip with the same insurance got refunds less $350. I was told I would get my money less $1300 plus a $350 travel voucher. My child has now graduated from high school. I can't use that!!!!! With all that the high school seniors and their families have lost with COVID-19, why would you do this to us? It is bad enough the trip had to be canceled. I had to change my plans to meet the group as well. At this point, we need our money! This is just cruel! It is like only more disappointment and punishment for the Class of 2020 who worked so hard.

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Operator ACIS

I have triplets that are seniors from…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I have triplets that are seniors from Bethpage that we’re suppose to go to Australia in July . The trip was canceled but the company and our group leader keeps saying postponed-to the summer of 2021! However it is not postponed but changed completely from Australia to Japan , my children have no interest in Japan and to be quite frank what college student knows what his or her summer will be like in 2021? I reached out to ACIS and Jon told me I should be happy I’m only loosing 380$ per child ! I did not cancel the trip, I understand if I did it would be my problem but to take the insurance money and the 50$ seems a bit much especially since it’s times 3 for me . I understand our leader has been using ACIS for 10 years maybe it’s time for a change to a more understanding company

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Operator ACIS

Did Not Honor Original Cancellation Policy

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

My daughter and I, like many others, had our trips cancelled due to the travel restrictions imposed in March. ACIS policy states that "if a trip is cancelled by ACIS, a full refund will be made within 45 days," however, new language written by ACIS implies that the decision to cancel was made by participants.

Like many others, my daughter will not be attending her current school next year and has no use for a voucher which is the only way for us to avoid a $2,000 loss (which is approximately 25% of what we paid ACIS). I understand that our trip was months in the planning and that some of those costs may be difficult to recoup, however, it seems that handling the bulk of them (flights, hotels, buses, dining, museum tickets) should be relatively straight forward.

While we would love not to lose so much money, my first request would simply be for more transparency regarding those irrecoverable costs. They have surely been documented so we only ask that they share the information. I know that this is a difficult time for ACIS and its employees but it is also a difficult time for many of these families.

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Operator ACIS

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