Mediterranean Sea Tours & Trips 2020

39 trips to Mediterranean Sea tours from 45 tour companies. 52 reviews. 4.2/5 avg rating.

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Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Price

Duration Dropdown

Travelers Age

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Activities & Interests

Attractions & Cities Visited

Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Countries Visited

Rivers & Seas Visitied

Itinerary Focus

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Flight & Transport Inclusions

Supplier (Company)

Continents Visited

Impacted by Climate Change

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

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Lisbon & Northern Spain

12 days
$ 238 / day
$ 2,859
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Minimal walking. Motor vehicles for all major parts of trip. Wheelchair friendly (check for individual trips). Most cruises. Very Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Lisbon : Welcome dinner; guided sightseeing, visit the Alfama quarter and Jeronimos MonasteryFÁTIMA
  • Porto : Guided sightseeing, visit the Arabian Hall in the Stock Exchange; Port wine tasting at Sandeman & Co.
  • Vigo : Walking tour
  • La toja island: Enjoy a coffee and the spectacular view at the Gran Hotel La Toja and admire the shell-covered church
  • Santiago de compostela: Dinner with wine at a local restaurant; guided sightseeing, visit the cathedral
  • Luarca : Stop in this pretty fishing village with its white houses
  • Oviedo : Guided sightseeing, visit the Cathedral of San Salvador and enjoy a cider tasting SANTANDER
  • Bilbao : Guided visit of the Guggenheim Museum
  • San sebastian: Guided walking tour of the Old Quarter
  • Pamplona : Walk through the Calle Estafeta, followed by lunch with traditional tapas and Rioja wine at Basaburua restaurant
  • Saragossa : Visit Plaza de Pilar
  • Barcelona : Guided sightseeing; visit the Sagrada Familia Basilica, panoramic view from Montjuïc Hill; farewell dinner at La Fonda del Port Olimpic restaurant
  • Explore the coastline of Portugal and Northern Spain on this fascinating vacation
  • In Portugal, you'll overnight in Lisbon and Porto, and enjoy guided sightseeing in both cities, including a visit to the Jeronimos Monastery in Lisbon, dating back to the 16th century, and in Porto, the Arabian Hall in the Stock Exchange, which was inspired by Granada’s Alhambra
Visits:
Barcelona, Bilbao, Lisbon, Oporto, Pamplona, Porto, Portugal, Spain
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Explore Egypt

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 88 / day
$ 1,313
From : $ 1,838
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping. Basic (2*)
Highlights
  • Cairo is a place like no other; a rambling metropolis of sand-beaten colours and ancient wonder. You'll have plenty of time to explore the acclaimed sites and lose yourself in bustle of this fascinating city.
  • Bask in the unique atmosphere of Aswan and experience not only the warmth and charm of Nubian hospitality, but also some delicious traditional cuisine on a local homestay.
  • Set sail on one of the world’s most iconic rivers with an included felucca trip down the Nile. Relax and soak up the landscapes, as scenes of everyday Egyptian life pass you by.
  • Unwind in the vibrant beach resort of Hurghada, perhaps exploring the extraordinary ecosystem and coral reefs off Giftun Island deep in the dazzling Red Sea.
  • Uncover one of the greatest cities in antiquity, Alexandria, reborn as Egypt’s alternative capital, and pay your respects at El Alamein – an important World War II battle site.
Visits:
Alexandria, Aswan, Cairo, Sphinx, Egypt
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Jordan & Egypt Uncovered
Small Group Tour
Travelstride climate
This trip visits a destination that is significantly affected by climate change

Jordan & Egypt Uncovered

Intrepid Travel
Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
22 days
$ 141 / day
$ 3,110
From : $ 4,354
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping. Basic (2*)
Highlights
  • Spend a whole day uncovering the majesty and mystery of Petra. Follow your local leader down the narrow path of the Siq for your first unforgettable glimpse of the hand-carved Treasury.
  • Spend the night at a Bedouin desert camp in Wadi Rum an enjoy a traditional meal, cooked underground and served al fresco beneath a starry sky.
  • Set sail on one of the world’s most iconic rivers with an included felucca trip down the Nile. Relax and soak up the landscapes as scenes of everyday Egyptian life pass you by.
  • Unwind in the vibrant beach resort of Hurghada and take a day trip to explore the extraordinary ecosystem and coral reefs off Giftun Island.
  • Uncover one of the greatest cities in antiquity, Alexandria, reborn as Egypt’s alternative capital, and pay your respects at El Alamein – an important WWII battle site.
Visits:
Alexandria, Aqaba, Aswan, Cairo, Dead Sea, Petra, Sphinx, Wadi Rum, Amman, Egypt, Jordan
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Ultimate Grecian Getaway

14 days
$ 3,179
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy serene views of the Mediterranean as you make your way from island to island by ferry boat.
  • Sample the flavors of Greece - from locally-produced cheeses to olive oil made from the island's olive groves.
  • Hike up to the Acropolis in Athens and be rewarded with unsurpassed views of the city.
  • Consider paying a visit to the marble quarries of Paros, from which the Venus de Milo and Napoleon's tomb were made!
  • Unwind at one of the country's many breathtaking beaches; Crete's pink sand beaches are the perfect photo op!
Visits:
Acropolis, Athens, Crete, Mykonos, Temple of Zeus, Greece
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French Riviera & Provence

9 days
$ 2,701
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Explore the nicest parts of Nice with the freedom a rental car offers.
  • Get to know the French Riviera on a tour from Menton to Saint-Raphaël, and from the Mediterranean coast to the peaks of Mercantour.
  • Take a step past Nice on a tour that offers amazing opportunities through glamorous Monaco, high-energy Monte Carlo, and medieval Eze.
  • Take a wine-tasting tour that teaches you about wine and brings you through distilleries.
  • Indulge in shopping, beach-front lounging, and decadent wines.
Visits:
Aix En Provence, Avignon, Monte Carlo, Musée d’Orsay , France
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Spain's Wine Regions

7 days
$ 1,928
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Experience the Rioja wine region where you will get a real taste of the local flavor.
  • Enjoy the perfect balance of guided tours and free time on your own in each city.
  • See a little bit of everything: lush landscapes, pristine beaches, and vibrant cities.
  • Discover the history and beauty that lives in Madrid from the Royal Palace to the Tapas bars!
  • Visit the Marques de Riscal Winery and the Guggenheim Museum in Bilbao, both designed by world-famous architect Frank O. Gehry.
Visits:
Bilbao, Madrid, Spain
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Paris & the French Riviera by Rail

7 days
$ 1,999
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Use your 2-day Paris Pass to explore monuments, landmarks, parks and museums.
  • Rediscover Paris on an intimate night tour, taking in the city of lights fully illuminated.
  • Travel by rail to the stunning south of France, sitting back and enjoying the scenery as you are brought to your next destination.
  • Explore the highlights of the French Riviera, from Menton to the hilltop village of Eze!
  • Lounge on the beaches of Nice, wander through Old Town or indulge in the best shopping Nice has to offer.
Visits:
Arc de Triomphe, Eiffel Tower, Paris, France
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Barcelona City Explorer

4 days
$ 1,042
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Get a glimpse inside psychedelic architect Antoni Gaudí's mind with a visit to the breathtaking Sagrada Familia or whimsical Park Güell.
  • Sample and savor authentic Spanish culture by visiting a tapas bar or two.
  • Take a few hours to enjoy the unique beaches in Barcelona, where you can relax and get some vacation sun!
  • Enjoy a magnificent water show at the famous magic fountain, where you'll be treated to a performance of music and color.
  • After a day of exploring, unwind in luxury at your accommodation.
Visits:
Barcelona, Spain
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Barcelona, Madrid & Lisbon

9 days
$ 2,338
Travel Style : A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers. Relaxed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Explore Madrid's La Latina neighborhood, known for its overabundance of tapas bars!
  • Take the perfect selfie in front of the whimsical buildings at Park Güell.
  • Explore remnants of ancient Roman rule in Barcelona's Gothic Quarter.
  • In Barcelona, explore the eclectic works of Gaudí during the day, then unwind at one of the city's many beaches in the evening.
  • Lisbon is known for its elaborately-painted tiles. Head to the National Azulejo Museum to see some of the most amazing tile work in the world!
Visits:
Barcelona, Dali, Lisbon, Madrid, San Francisco, Toledo, Spain
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Spain, Portugal & Morocco

16 days
$ 144 / day
$ 2,299
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Full day hiking or trekking over medium to long distances. Moderate expectation of physical fitness. Strenuous
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Visits:
Casablanca, Coimbra, Fez, Granada, Lisbon, Madrid, Rabat, Salamanca, Seville, Atlas Mountains, Ávila, Cork, Malaga, Toledo, Morocco, Portugal, Spain
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European Highlights
Group Tour
Travelstride climate
This trip visits a destination that is significantly affected by climate change

European Highlights

9 days
$ 322 / day
$ 2,899
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Minimal walking. Motor vehicles for all major parts of trip. Wheelchair friendly (check for individual trips). Most cruises. Very Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • London–paris: By high-speed Eurostar train
  • Paris : Enjoy a Seine cruise; guided sightseeing, visit the Fragonard Museum
  • Lucerne : Walking tour including the Lion Monument and Chapel BridgeBERGAMO
  • Venice : Private boat ride; visit St. Mark’s Square; glassblower demonstration; pasta party at a local restaurant; private water-taxi ride through the Grand Canal
  • Florence : Guided walking tour, see the cathedral and Baptistry, and visit Signoria Square
  • Rome : Dinner at a local restaurant; guided sightseeing, visit the Vatican Museums and Sistine Chapel, St. Peter’s Square and Basilica, and the Colosseum
  • This tour is bursting at the seams with historical cities and spectacular scenery
  • Spend one night in London, Lucerne, Bergamo, and Venice, and two nights each in Paris and Rome
Visits:
Burgundy, Florence, London, Lucerne, Paris, Rome, Tuscany, Venice, England, France, Italy, Switzerland, United Kingdom
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Mediterranean Flavors
Group Tour
Travelstride climate
This trip visits a destination that is significantly affected by climate change

Mediterranean Flavors

14 days
$ 150 / day
$ 2,099
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Full day hiking or trekking over medium to long distances. Moderate expectation of physical fitness. Strenuous
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
Visits:
Assisi, Barcelona, Cinque Terre, Cuenca, Madrid, Rome, Valencia, Venice, Verona, La Spezia, France, Italy, Spain
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The Best of Europe
Group Tour
Travelstride climate
This trip visits a destination that is significantly affected by climate change

The Best of Europe

18 days
$ 173 / day
$ 3,119
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Full day hiking or trekking over medium to long distances. Moderate expectation of physical fitness. Strenuous
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
Visits:
Amsterdam, Assisi, Brussels, Florence, Heidelberg, London, Lucerne, Paris, Pisa, Rome, Sorrento, Venice, Verona, Belgium, England, France, Germany, Italy, Netherlands, Switzerland, United Kingdom
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Pilgrimage to Lourdes - Faith-Based Travel

6 days
$ 220 / day
$ 1,319
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Minimal walking. Motor vehicles for all major parts of trip. Wheelchair friendly (check for individual trips). Most cruises. Very Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
Visits:
France
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Essential Europe
Group Tour
Travelstride climate
This trip visits a destination that is significantly affected by climate change

Essential Europe

9 days
$ 367 / day
$ 3,299
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Minimal walking. Motor vehicles for all major parts of trip. Wheelchair friendly (check for individual trips). Most cruises. Very Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Rome : Welcome dinner at a local restaurant; guided sightseeing, visit the Vatican Museums and Sistine Chapel, St. Peter’s Square and Basilica, and the Colosseum
  • Florence : Guided walking tour, visit Michelangelo’s David and Signoria Square; pizza party at Finisterrae restaurant
  • Venice : Private boat ride; visit St. Mark’s Square; glassblower demonstration; pasta dinner at local restaurant; private water-taxi ride through the Grand Canal
  • Bellinzona: Visit the Castelgrande courtyard and enjoy a light lunch with wine
  • Lucerne : Walking tour including the Lion Monument and the Chapel Bridge
  • Paris : Guided sightseeing, enjoy a Seine cruise
  • Paris–london: By high-speed Eurostar train
  • London: Guided sightseeing, visit St. Paul’s Cathedral
  • Rome, Florence, Venice, Lucerne, Paris, and London—these exciting and vibrant cities await you on this thrilling European tour
  • Guided sightseeing tours will highlight the must-see attractions in each city, including the Vatican Museums, the Sistine Chapel, and the Colosseum in Rome; the Academy of Fine Arts in Florence, where you will see Michelangelo's famous David; the Chapel Bridge in Lucerne, dating back to the 14th century; a Seine cruise in Paris, where you’ll enjoy great views of Notre Dame Cathedral and the Eiffel Tower; and St
Visits:
Basel, Bellinzona, Burgundy, Florence, Lucerne, Paris, Rome, Tuscany, Venice, London, France, Italy, Switzerland, United Kingdom, England
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Top Mediterranean Sea Experiences and Attractions

Top Mediterranean Sea Experiences

Exploring the scenic French Riviera

Disembarking the cruise to take a ride to spectacular city of Florence

Snorkeling in the amazing blue Mediterranean waters

Taking a history tour and encouneting ancient Roman Ruins and fortified medieval towns

Voyaging through the Strait of Gibraltar and discovering the Spanish archipelago of the Canaries.


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Mediterranean Sea Trip Reviews

52 Mediterranean Sea Tour Reviews - Summary 80% Recommend

4.2 out of 5
Excellent 36
Great 4
Average 3
Disappointing 3
Terrible 6
Value
4.2
Guide
4.2
Activities
4.3
Lodging
4.2
Transportation
4.2
Meals
4.2

Tour Reviews Write a Review

We took our first Holland American…

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

We took our first Holland America cruise this summer to Alaska. We left from British Columbia on a 7 days cruise and flew back from Anchorage after the 3 day land tour. We have been on several others cruises and we liked the fact the ship was much smaller on this trip. The food was good. I have to say the hours of operation for the food wasn't as long as other cruises but still adequate. The only complaint I would have about the buffet was the ice machine was very difficult to operate. I was surprised that staff served most of the buffet. . i am guessing for health sanitation concerns. The staff was great. The ship was clean. The crew was constantly cleaning any problems. Our room was adequate for an inside room. The room stewards were great and were very accommodating if we needed anything. The crew explained things as we traveled along the inside passage and Glacier Bay. The entertainment during the day wasn't quite as good as a larger ship but we also traveled to Alaska and had several ports to see. The weather was fabulous while we were in Alaska.

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Operator Holland America Line

This is no where near the claimed 5…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

This is no where near the claimed 5 Star luxury cruise line. We have just been to an inner passage Alaskan tour. We had booked hoping to be a once in a lifetime experience. It was a big let down. Most of our time was spent trying to sort our food a big surprise as one had heard that you get a lot of tempting food on a cruise. The line could not cater for 5 vegetarian who do not eat eggs and 1 vegan. We did complained from day 1 and at though the staff tried there best but there were various problem mostly due to the kitchen staff either not bothered or overworked. This is made worse by the senior staff on the ship having no power to address the situation they just said to us that they have taken noted our comments and will forward to their head office. So surprised that a very simple diet of vegetarian and vegan requirement could be satisfied. There was virtually no desert except ice cream. The serving staff also not sure of the ingredients.

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Operator Holland America Line

Thank You Alison (Sutherland) working…

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

Thank You Alison (Sutherland) working in Customer Relations UK for sorting out my problem with claiming my on board credit. You were super quick and professional and deserve your 5 star review.
Many thanks
Janet Jones

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Operator Holland America Line

I am appalled and dismayed

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I am appalled and dismayed with my recent attempt to communicate with HAL Guest Relations department. I tried to book a 17 days cruise thru an agency. The agent notified me that he couldn't put under my name, though - it was rejected by the system every time my name was input, so, he put a hold on that cruise under my wife's name and advised me to call HAL Guest Relations (GR) next day. I didn't wait till next morning and started calling Mariner Society immediately, trying to figure out what could be wrong. The Mariner Society couldn't find any discrepancies, so, I called GR - they couldn't clarify the situation either. Next morning, the agent told us that she was advised to talk to the GR manager, Brett Swafford, who supposedly would be able to solve the mystery. She provided us with Brett's phone number and told us to call him as well. Two days later, after leaving 6 messages on his phone, at least two messages left on the supervisor's phone, Celeste, numerous calls and conversations with other members of GR we still neither heard from anybody or given an explanation of what is going on and why we can't book that cruise! I am most annoyed that I wasted that much time while on vacation waiting for a returned phone call!
I trust this is not the way HAL wishes to conduct business with valued customers—we have been with HAL since 2005 and have never encountered such treatment before. We have around 700 cruise days with HAL and 1000 credit days. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you, HAL!
All I want is a closure to this case - there are plenty of other cruise lines to choose from.
I also, would like to have a written letter explaining why and how my name got suddenly flagged!?
HAL executives sometimes need to be reminded that their business rises and falls with customer satisfaction!!!

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Operator Holland America Line

Luggage Handling and follow up

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

First cruise, ever! We did a land & sea journey to Alaska through Holland America Line. This is not a review of the trip (which was great!) so much as how HAL handled our complaints of damaged luggage. My sister's luggage arrived at our Yukon hotel with the latch broken, her clothes spilling out. She filed a report. We discovered damage to a corner of my husband's luggage at the departing airport. Too late to do a report...but HAL's property claims were wonderful, in particular, Mr. Scott Gerstl, who even called me to clarify details. He was empathetic and kind. We were reimbursed for both pieces of luggage.

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Operator Holland America Line

3 Star Cruiser Won't Travel On Holland American Anymore.

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

3 Star cruiser will never travel Holland American again. They have really slipped. We were this time on the Maasdam and this ship should be retired as it's old and not kept up. Many cracked and broken windows. One boarded up with plywood. Teak decks needing repair and rust all over the ship. The sliding enclosure over the pool when it opened and closed sounded like the ship was going to come apart. They nickel and dime you now for everything. No connection with ships officers anymore as the Captain is just a bus driver. Rooms small, beds uncomfortable. They've cut back servers which was especially noticeable in the Lido where one person handled 3 stations at certain times meaning long waits. We so loved Holland America in the past but since Carnival bought them they have definitely slipped. Too bad!

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Operator Holland America Line

All Mediterranean Sea cruises, tours, and adventure trips. Find the best guided trips and expert planned vacation and holiday packages. Average rating of 4.2 for all Mediterranean Sea trips.

39 trips from 45 tour companies with 52 reviews

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