Abercrombie & Kent

We started planning our South Africa and Kenya Safaris 2 years in advance and could never get our questions answered by A&K representatives. The piles and piles of traveler information that A&K sent us was old and a lot of it incorrect. TAUCK customers that we talked to were taken care of. We were not. Our trip to Robben Island in Cape Town was never booked and we have not received a refund. A&K would not tell us our flight information for all the planes within Africa we were taking. We always travel first class yet they booked economy for us and then wanted to charge us change fees and penalties when we tried to change to first class which was available. We bought first class tickets but A&K will not refund the ticket price. If the trip were free, I would not travel with them again

We took the Singapore & Malaysia Tapestry of cultures. It was a Marco Polo tour which is supposed to be their best and a small group. There were 13 of us and we all agreed this would be our last trip with them. This was billed as a foodie experience and the places they took us were awful. Experiences like a special mahjong class touted as an A&K exclusive experience vanished. The A&K representative apologized at the end of our trip saying he knew this was not the trip we expected. Since we didn't receive events as stated in the description we requested that they give use partial refund. Everyone on the tour complained to A&K in detail about everything that went wrong. We were offered $1000 toward another trip. This is not a way to treat repeat customers.

Recently traveled throughout Japan coordinated by A & K. Two couples, paid $4k per day for excursions alone (hotel not included). Experience FAR below what one would expect for this fee. Lunch at a food court in a mall. Nothing unique or helpful to elevate the experience. Booking the activities ourself would have cost less than half the total fee we paid. Guides were pleasant but certainly not insightful or highly knowledgable. Called A & K and spoke with Julie Skrei, director of sales, to explain our experience. She was highly defensive and rude. I would caution you strongly about using this company for any travel. Looked online and they actually rank 1.8 out of 5 stars on Yelp with similar experiences described there. Wish I had read those before agreeing to using their service.

Wings over Mediterranean Sept 2022. Other than the intra-city flights which were first class private jet, the rest was......average. Tour buses with windows too small to see any passing points of interest. A 250 sq ft "luxury" hotel room---thought I was in a Motel 8. Museum tours led by local experts who over-talked so long that they cut into anything that was planned for the remainder of that day. Restaurants....3 in particular very small, crowded, and not even remotely above average. Written itinerary says "and then return to your host city and enjoy the rest of the afternoon at your leisure." No way...we usually got back to the hotel around 5:30 after already passing up at least one planned exhibit. We had no special tour group privileges...we were just part of the pack and were overrun by tourists at every stop. $40,000 per person....a big huge "ouch"

THIS COMPANY HELD ME FINACIALLY HOSTAGE FOR A AFRICAN MAY 2021 SAFARI. I HAD TO CANCELL THE SEPTEMBER 2021 TRIP BECAUSE THEY BASCIALLY STEALLING MONEY FROM ME. DO NOT BOOK WITH THEM.

We are just returning from our African safari and it was amazing! It exceeded our every expectation. The best part was spending time with our excellent A&K guides Ngochi and Ngige. We learned so much from them and they were excellent spotters. I loved seeing their excitement when we spotted something new. It is obvious they love what they do even after 20 years in the business.
This trip should be on everyone’s bucket list and I would highly recommend A&K and encourage you to request Ngochi and Ngige.
Covid threw us a few curves (mandatory Covid tests, masks, etc) but it is a great time to travel. We felt completely safe and were on our own private safari!

We booked our bucket list trip to Southeast Asia, we were scheduled to depart on March 4th. That’s when the Corona Pandemic was becoming rampant worldwide. We were reaching out to them constantly during the weeks beforehand, looking to reschedule or cancel our trip due to the travel hazards. We were shocked to find out there was NO understanding nor negotiating options with them or upper management. We have heard from several other friends who had trips scheduled around this same timeframe and their companies reached out to them directly and offered refunds or scheduling changes due to the Corona Pandemic. We will NEVER RECOMMEND OR USE THEM AGAIN. TRAVELERS BEWARE.

Allow trip rescheduling when travel disrupted by world pandemic.

Just completed the A&K Southeast Asia and Angkor Wat Tour. I had a great time with Angkor Wat being the pearl of the trip. Our guide Truong was wonderful. He was the best guide I have ever had on any tour by far.

Thank you very much for making sure our kids drink a clean water by providing with filters. God will bless you abundantly

Thank you very much for making sure our kids drink a clean water by providing with filters. God will bless you abundantly

I'm an agent and A & E are highly respected among by other tour agency's. They supply you with adventure with like minded people. You will never be sorry to book one of their tours. Angie

Did a Kenya and Tanzania Safari with A&K. Surpassed my expectations which were high. Luxury hotels in the middle of the national parks, who knew. Guides and drivers were professional

Did a Kenya and Tanzania Safari with A&K. Surpassed my expectations which were high. Luxury hotels in the middle of the national parks, who knew. Guides and drivers were professional.

Did a Kenya and Tanzania Safari with A&K. Surpassed my expectations which were high. Luxury hotels in the middle of the national parks, who knew. Guides and drivers were professional.