CIE Tours

I gave this return 1 star only because that’s the lowest possible option, otherwise they would receive 0 stars!!! I had a trip planned for September of 2021 to Iceland. 12 days before the trip, my husband got Covid. Even though it was 12 days before the travel date, they still would not allow me to reschedule the trip. My husband has Alzheimer’s and this would likely have been his last trip out of the country, had I been able to reschedule. I was told I could put in a claim to get a partial refund. Since September 5, I have been battling with CIE to get said refund. Countless emails and phone calls claiming my check would be in the mail by “next week.” I eventually contacted Trip Mate to see if I could get any answers and they informed me that the check couldn’t be sent out because CIE hadn’t released the money. I tried countless times to reach the customer service manager, Mary Larkin, but every time I called she was “on another call” or “at a meeting.” Eventually I was told I could only email her to get in contact with her. I did exactly that about my refund I have been waiting months to receive and she finally called me back. She said it was inexcusable that the refund had taken this long and assured me she would have the money released and have Trip Mate expedite sending the check to me “by next week.” This conversation took place on April 7 and no money has been received at this time. Better Business Bureau has been contacted to handle the matter from here. These people are thieves, do NOT under any circumstances book with them!!!

Loved our experience with our tour guide Mert our CIE tour in July/August of 2015 we have many pictures that we wanted to share with our group — I believe maybe however, the person in charge of creating a group page for our group — couldn’t read my handwriting when we had past the clipboard around to put our email addresses on as myself, husband and daughter never received any notification of the group page — kelli_landaverde@icloud.com or Kelli_landaverde@yahoo.com ; a.ponce219@gmail.com ; aponcelandaverde@gmail.com —- would still love to keep in touch with the group — that’s what’s so sad being together side by side for two weeks getting to know someone and then to never hear from one another ever again

I took my 80 year old Dad and he bragged about it every day till he passed 5/2020. It was the best thing I have ever done. Wish I could do it again with him.

Like many others here, we have clients booked with CIE Tours, and their tours have been canceled, in one case twice. CIE only offers a future travel credit, without option for a refund. They say that their policy is like other tour operators, however, Globus Family of Brands and others that we work with are offering the option for a full refund in the case that they cancel the tour. Clients are upset and CIE's policy is both unfair and unacceptable.

Here is their policy on their own website.
CIE TOURS CANCELLATIONS: If it becomes necessary to cancel a coach tour prior to departure, at the discretion of the company, CIE Tours will offer the next available date at no additional land cost or will make a full refund of all monies paid to CIE Tours. CIE Tours cannot accept responsibility for any additional costs or fees relating to such a tour booking or for any cancellation penalties due to non-refundable airfares, unless ticket is purchased from CIE Tours. Airline penalties may apply.
And yet they will not honor it. Stay away from this company. They do not care about you after they get your money.

I can't say how disappointed I am with CIE Tours. I have had to cancel a planned tour of Ireland this year for two due to Covid 19 and the risk involved due to age and compromised immune systems of the parties involved.
CIE tours are unwilling to offer refunds of our deposits. I certainly could not recommend them to our friends and families as a reliable tour operator.
I have spoken to the Competition and Consumer Protection Commission in Ireland who quoted me the Package Holidays & Travel Trade Act and who said we are entitled to a refund of deposits paid.
I am very unhappy with this situation and am considering my next move if this matter is not resolved to my satisfaction.

3 couples booked a trip with Cie to Ireland and they canceled due to corona virus. They are refusing to give us a refund and offering
a trip cridut only or charging us a 2500$ penalty. Be careful they are not a reputable company! Very hard to deal with!

charged administrative fee for air fare when Aer Lingus was providing full 100% refunds. I was booked on a tour then Covid came and Ireland closed. My tour was cancelled and I'm out $652.00.
called several times even EMAILED CEO
Elizabeth Crabill explaining I was an RN in NY on the frontline...and got nowhere. Pretty poor customer service but even poorer sense of humanity..Shame on you all!!

we weren't sure about doing a tour when went to Ireland. After a tour with CIE we can't imagine doing anything else. Best tour ever!

Want to give a huge shout-out to CIE Tours. My teenage daughter and I were supposed to travel to Ireland in July. CIE gave us a travel voucher for the full amount we paid for our land excursion AND our plane tickets. Fingers crossed for Ireland in July 2021. #cietours #outstandingcustomerservice #ireland

Fantastic tour company. Love how everything is included in the price of our trip. No extra admission costs. So convenient this way.

Both, my wife and I had a great fortnight doing the Scotland and Ireland Tour in August 2019. The Irish Driver/Tour Director-unfortunately I can't remember his name- and the Scottish Guide-again her name escapes me at the present- were extremely entertaining and so full of knowledge and passionate about the history and other aspects of their respective countries. Most of our group members were from the US-as usual!!) but terrific people. Others like us were from Australia. Thanks to the thorough planning and the professionalism of CIE and its employees, the tour was extremely enjoyable. Apart from one or two places that were of average standard, the hotels and resorts booked for our tour were of a very high standard, both in the facilities and the food provided. We certainly fond memories of our experience and are now planning to use CIE again in our next trip, when this stupid COVID 19 ends. Well done CIE International from Trish and Chris Amani, Perth Western Australia

Yes .I have traveled to Ireland with a couple of other Tour Companies,but none come close to CIE. I tell people here in Ontario tot take any chances, if you wish to tour Ireland there is one Company to choose CIE Tours International. My Wife and I have been on 4 tours and have never been disapointed.

Fantastic tour company. Love how everything is included in the price of our trip. No extra admission costs. So convenient this way.

I am still waiting for my only partial refund of a $5,000 trip that I booked to Ireland. They must be running a Ponzzi scheme here. They keep saying the refund of only 75% is coming soon! I would never recommend booking with them.