Insight Vacations

Tour director was professional, considerate and knowledgeable. The tour can be shorter by leaving out Algave. The high light lunch was offered too much food, so was the dinner in Oporto. On the whole it was a good tour.

Tour manager, driver and hotel selections were excellent.

The Country Roads of Portugal tour was a comprehensive and interesting tour. Daniel was a fantastic tour manager - he was knowledgeable and helpful. Felipe was friendly and I felt safe with him driving us round Portugal.

The trip was well planned and seemed to flow comfortably. Mornings were busy and usually started early but had free lunch and afternoon time to make own plans according to your own preferences. Most dinners were included but we also enjoyed free nights ( and lunch times) to make our own local plans.

Most hotels were in good locations with excellent breakfast buffet. But I was disappointed in room quality at hotel in Vienna so I paid xtra for upgrade for exterior view.

Some dinner menus were ordinary and lacked variety.

The tour director was excellent who accompanied us from beginning to end.

A well organized tour that covered a lot of ground in Italy. We had free time in all places we visited. Hotels and meals were 4 star. We sampled many regional specialties including wine,., The optional experiences were well worth the extra cost.

Nigel, our Tour Director, was excellent. The driver Allison, was also excellent.

Experienced and excellent staff provided for entertaining and informational tour.
Recommend Insight Vacations for future adventures.

Excellent service. I found the tour director, Daniel and the coach driver, Felipe to be personable, approachable and attentive to the needs of the group. The local experts were also informative as well as interesting.

The trip was very good. The motels were excellent. Food was very good . Service was good. The extra guides did a good job. One we had trouble understanding. She talked too fast and was very nervous.

The guide was loud and domineering and at times very rude to myself and other guests. Her verbal communication style was abrupt, and inappropriate and she was extremely inflexible with her planning and arrangements. She often failed to support and meet our needs, and was often reluctant to listen to the situation at hand and respond in an appropriate tone and manner. The excursions included were ordinary to poor, and those that included a food experience were especially poor. We experienced basic, appalling food quality and poor service throughout. The accomodation was ok but most of the breakfasts provided had food that was not stored or held according to international food standards and was therefore stale, too warm or cold or OFF!! e.g. cereals were stale, scrambled eggs were presented cold and even freezing in the middle, cold meats were warm, smelled and tasted off, milk and yogurts were too warm etc. A combination of these issues was consistent throughout our tour. At one road stop, we had no option but to pay for food that was reheated in a microwave - unreal!!! We never expected to get this in Italy - disgusting food! A. Very poor stop for food on our tour. The better excursions were all additional options that required more and more money! We were very underwhelmed with our tour and glad it was over! We did not appreciate the pressure on us to provide tips! We had already pre-paid tips in advance and always tipped local guides. However, our tour leader was always making reference to tips. We would never want to experience a tour with our tour guide ever again! It would be our worst nightmare!

Very good Customer services, polite and responsable. I would travel with Insight Vacation again in a near future.

Good. We had an enjoyable time & found the trip great

Country Roads of Switzerland was an excellent tour. The itinerary, food, and hotels were fabulous. I was happy that we followed the itinerary exactly as it was presented on the Insight Vacations website. The only thing I would recommend is spending more time in the village of Lauterbrunnen.

It was a great trip, well thought out optionals!

I did not appreciate having to commit to which extra activities we would be doing, plus pay for them, on our first day there. I greatly dislike your policy of "carry on luggage cannot have wheels". It leaves us older adults (age 65+) wearing heavy backpacks or carrying tote bags for long distances (as through Chicago's O'Hare airport) The "slow paced tour" was far to busy for my liking. I would have preferred more free time.