Great Value Vacations

A lot of connection that where scheduled well.

There were six of us all traveling together which I had made clear when I called GVV. Our tour did not include transfers, which was not made known to us. Can you imagine 6 old ladies winding up in a foreign country trying to find out how to get to their hotels, train stations, etc., what a disaster! You also had us traveling on different times on the trains between cities which was not brought to our attention and was a disaster.

I hate to give bad reviews, but if this review will help in better customer service, it’s worth a try.

Booking travel deals online can be hectic because you don’t have a direct contact person. You call a 800- number if there is a issue and you get who you get.
I had an issue with my PNR number not working when it was time to
Check in for the plane and because it took me almost 2 hours when I finally got checked in, we were the last seats on the very back of the airplane. Well you deal with it because you’re going to Hawaii.. just happy to have a seat.it was frustrating calling the airlines and I was directed back to Great Value ..
We got that issue resolved.
Now we get to the hotel and was told the daily resort fee was double the amount that we were quoted.
The quote we were given verbally over the phone was $29.98 and when we got to the resort it was 59.98 . It wasn’t a issue with the price , it’s the inconsistency of getting the correct info when you call and it’s not explained thoroughly in the paper work, and hotels aren’t to kind when you book thru 3rd party contracts. It appears everything is a good price but you are on the bottom of the totem pole for everything .. plane rides .. very last group and seat , back of the hotel airport bag fees.. not so sure this was a great value and no one cares after they get your money . I’m still waiting for a Manager to call me back and my vacation is over

Awesome location! Hotel Dei Mellini has a fantastic location and the staff was wonderful.

This was a great vacation for what we paid for it!

Overall, this was a very nice trip. The hotels were all good quality and the train departure times were good. My only complaint was that while the hotel in Budapest was very nice, it was pretty far from all the sites we wanted to visit. The other hotels were in good locations. The value of the package was excellent.

The hotels we were booked at were terrible! We had 10 nights at 6 different hotels, and only one was good. 4 of the 6 were under construction, which was loud and inconvenient. The worst one needed to be, and their housekeeping was haphazard at best. We had to request a different room at 1/2 of them.

The beds were lumpy, sqeaky, rock hard, too squishy or had strings poking you. We had good pillows at one hotel...

The hotels we were booked in were the worst part of the whole trip.

All 4 of the hotels that we were booked in for 2 nights were isolated, in the middle of no where with the hotel bar and restaurant the only choice. The restaurants generally closed food service early so the choices were very limited. This was extremely disappointing in Ireland. How are you expected to experience an Irish pub when it's a long drive back to the room?

We had to rebook twice for medical reasons, and it was a hassle both times. They don't explain when paying for the travel insurance that it is very limited. There was a very short window to rebook, 3 days, and I had to use the same airline. Very frustrating while dealing with medical issues.

Ireland was great. Flights were great except I have travelled internationally dozens of times and this was the first time I had to pay for luggage($150.00) each way, 2 bags. Hotel in Kilkenny was very nice, the other 3 hotels were marginal at best. Each of the last 3 were very worn. People at every place were tremendous. Flight times also caused us to lose a day. Left USA late Saturday night and arrived late Sunday and had to leave for the airport the following Saturday at 4:00 am. Overall Ireland was awesome, but the following details impacted the review.

As a follow up, we travelled with friends from the east coast who selected the same type airfare as we did and did not pay the baggage fees!!!!!!!!!!Your response doesn’t make sense.

The hotel is Paris was really bad. Like one star. Not a good part of town, close to anything and the room was so small we couldn’t even lay our luggage out to unpack. Not that we could have it we wanted. No closet or dresser or anything.

My friend and I went on a 6 day trip to Ireland! We started at Dublin, then Galway and ended in Limerick, we chose to travel by train. It was the best experience. Through and through everything worked seamlessly. From the flights, to train station tickets and all hotels everything was booked and set up so well. I will 100% be buying another vacation through Great Value Vacations.

Made our trip very worry free. Accommodations were excellent as were the excursions. The built in free days to explore were great as well.

Everything went smoothly. They answered my questions through email promptly.

Our flight was delayed due to weather. I called the transfer company with our new flight details and were told they would not honor our transfer. They needed 3 hours notice. After all the delays, it was well over 3 hours, but we were left on our own to figure out transfer from the airport. Contacting them and the emergency line was pointless. We were told they needed 48 hours to give them notice. You can't give 48 hours notice when dealing with weather delays. More care dealing with delays should be paramount because delays happen and having systems in place to deal with them is a MUST. Furthermore, our hotel in Venice was listed as a 4 star hotel. Upon arrival, it was clear it was a 2 star at best. The towel rack in our bathroom was broken with towels sliding off it onto the floor. The shower spout was in an awkward spot making showers near to impossible. The toilet was right upon the counter making going to the bathroom tight. The beds were hard as a rock with springs poking into our backs. There was no kettle in the room which was sparsely accommodated. Retched hotel. The Hotel in Florence was amazing, but not near anything, including the train station. The cab drivers overcharged us both ways despite our protests. The hotel in Rome was SUPER far from everything, including the train station. Again the cab driver refused to turn on the meter despite our protests. Moreover, the hotel fees per night were not listed in the advertisement of this trip. If extra fees are to be incurred, it should be made expressly apparent BEFORE purchase. The hotel in Venice and Rome had subpar breakfast buffets with few food selections. Buyer beware because this trip was not the best at all.

We were very happy with the hotels [and their amenities] which were selected by GVV as well as the areas within Ireland that we were able to experience. There was some confusion with us related to the locations regarding counties vs. cities [EX. Donagal/Donagal; and Sligo/Sligo], but we were able to figure this out via GPS. Thank you for giving us a great Ireland experience.

I loved all of the accommodations. The travel was organized well.