144 Mongolia Tour & Trip Reviews

Mongolia Tour & Trip Reviews

144 Reviews
4.7 out of 5
Excellent 100 Great 41 Average 2 Disappointing 0 Terrible 1
99% Recommend
4.7 Guide
4.7 Activities
4.7 Lodging
4.7 Transportation
4.7 Meals

Tour Reviews


Does Not Recommend


  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
In 2019, I booked a trip thru O.A.T. to Mongolia for 2 weeks starting on July 1st to, among other things, go to the Na'am festival. It is usual and customary to prepay these international trips because of the technicalities involved, such as booking air and hotels. I travel internationally usually two times per year, so I am aware of this practice and have never had a problem with it until dealing with O.A.T.

The first week of March, O.A.T. called me and cancelled the trip, not even departing until July, because of the coronavirus and said they would be returning people's money on April 5th. They did not! They had said they would return it to the form of payment it was made on. For me, $350 was on my credit card and the remainder through a personal checking account. Altogether, it was nearly $8,000.00 US.

Please note O.A.T. had all of my money for at least 6 months, so there wasn't any issue of a check not having cleared. Also please note it was O.A.T., and not me who cancelled, so it wasn't as if I wasn't entitled to a full refund because of late cancellation. I didn't cancel at all.

I have called and called and no one seems to be answering the phone. A message says go to the website because of then coronavirus, but obviously, my payment details will not be there. I have received no money back by mail or credit! I have received no phone calls. No apology letter clarifying their refund procedure. No acknowledgement of my money at all except the receipt I was send months and months ago. Nada. Nothing at all. I cannot reach anyone, despite having waited on hold for hours with their Musack.

While I can understand the coronavirus has slowed things down, I also understand they've held my money a very, very long time and lied about when it would be returned! I'm afraid I've been stiffed and that other seniors will be, too. With this coronavirus thing, many of us have lost 30% or more in our retirement accounts and would like to have our refunds in our pockets.

This is not a company to do business with, assuming they are not filing for bankruptcy and/or going out of business. In fairness, I do NOT know that they are doing either one, it is only my personal fear at this point. They've been around a while, but I cannot help but feel extremely uneasy with them. Certainly, their corporate communications department could use a brush up on basic customer relations skills. I'm very, very worried.
Read more

1 Item(s)

Sign in to Save Trips
Welcome back! We're so happy to see you. ? Forgot Password?
Don't have an account? Join
  • Bookmark trips you like
  • Share with your travel companions
  • Track price changes
  • Access private discounts on trips you save
Sign in to see your results

TripFinder is a member-only feature. Don’t worry, it’s free!

With a membership you:

  • Save up to $700 per person!*
  • Access private deals and offers
  • See personalized trip recommendations
  • Save favorite trips
*See Member Savings Program details
Activate your free Travelstride membership

Just use the email address and password provided in the email we sent.

? Forgot Password?

With your free membership you:

  • Save up to $700 per person!*
  • Access private deals and offers
  • See personalized trip recommendations
  • Save favorite trips
*See Member Savings Program details
To Follow, sign in or sign up (it's free) ? Forgot Password?
Don't have an account? Join
member benefits

By signing in, you agree to our Privacy Policy and Terms of Use

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Please enter valid email address
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 32 or less characters!
Passwords are not the same!
Terms and Conditions are required!
Email or Password is wrong!
Please select the captcha checkbox!
Please select the valid captcha!
Something went wrong! Try again later!

"All journeys have secret destinations of which the traveler is unaware."
Martin Buber