Monograms

It has been just over a month that we (a group of 8 friends) embarked on an 8-day Tanzania Private Safari with Monograms, which is part of the Globus family of brands. After a long two flights, we ended up in Arusha at the Mount Meru Hotel and spent the night. The next morning, we were greeted by our fantastic two guides, Jams and Amos, that would take us on our “bucket list” adventure, and they did not disappoint us at all. We spent two days at Tarangire National Park, two days at Ngorongoro Crater and two days at the Migration camp in the Serengeti. All of the accommodations were top notch and all of the staff at each location were genuinely happy to give us the best experience. The game drives at each location gave us an opportunity to see different animals in their native, and protected habitat.
I would highly recommend Monograms and Globus. Monica, our travel consultant, was very helpful and informative as we made our plans. After the trip, they followed up to see if we enjoyed our trip and answer any other questions.

The 8 of us started planning our African safari over a year ago and we methodically analyzed roughly 15 different tour companies and what they had to offer. The 9 day Tanzania safari with Monograms was the winner. Two days at Tarangire National Park, two days at Ngorongoro Crater and two days at the Migration camp in the Serengeti was a perfect itinerary. All three places were spectacular in their own regard but the tented Migration camp on the Serengeti was absolutely unparalleled and unforgettable. Obviously there are many back-and-forth emails with your tour company and Monograms made sure everything was in line every step of the way. Monica our groups agent is super friendly, easy to work with and always responds quickly.
For our next and any future tours we book we’re going to give Monograms the first look, they certainly deserve that.
Thank you all of you, great job!

Pathetic service from the moment I paid the $14,000 dollars. Documents full of errors including wrong flight times and days. Apparently, they can't even follow their own itinerary with respect to booking flights on the right days. Having queried five weeks before I travelled the lack of checked baggage on two flights I still got to the airport and had to pay for my bags. Of course a week on, they have not responded to my request for reimbursement. Unless I go through AFTA or the Ombudsman, I'm presuming I will never hear. They also booked activities that could not be achieved on the days scheduled due to timings and travel arrangements. Doesn't take a rocket scientist to see that going on a whole day sailing tour will not work when you're flight doesn't arrive until lunch time. One thing after another required my intervention to resolve and I was constantly out of pocket with additional expenses because of this. Highly recommend you visit Ecuador, especially the Galapogas and Peru. More highly recommend you do it with someone that is not Monograms travel.

I loved my experience with Monograms and would use them again without hesitation.

We overall had a great experience. Our last hotel was not up to standard, we have advised it not be an option for guest. Our initial sales person, I was not overall impressed with her but she got the job done. The scheduled tours were great, although if you are going to Rome, tour Vatican City and the Coliseum on separate days. They say book other experience when you get to each city, however unfortunately each time we tried it was a fail. That was not ideal for us. Using Monogram did take out a lot of the anxiety of an unknown country and having a local guide and contact was amazing.

One of the great vacation I had. First experience with Monogram. Our driver Sanjay was superb! Thank you much Sanjay for keeping us safe. Our tour guide in Agra & Jaipur were wonderful... I highly recommend this trip...

Very knowledgeable and friendly tour guides and careful drivers.

I liked the tour but felt that 2 nights in the outback was too much.

It was everything it promised to be. The app was great in choosing extra activities and places to eat and visit. The app gave us maps to do things on our own.

I had traveled previously on a Globus tour & was very happy w/a escorted vacation. Now, I wanted the "freedom" to explore on my own, plan the # of days in each locale, but have a company arrange transfers, hotel & provide a tour in each city. Monograms had the experience & met my needs! Each aspect of the trip was flawless! A local rep met you @ airport or train station & provided a overview of your arrangements, what to expect & was available daily to meet any needs or questions you had. In addition, they told you about & could book any excursions in the respective city (or outlying area.) Note: Do your research on their hotels. They're centrally-located to most attractions, but if they don't meet your needs, there are usually two (2) alternate upgrades available.

Excellent service. Local host were great. They were very knowledgeable and were always on time. Monograms delivered on every aspect of the trip.

They were a good company to work with and we enjoyed our vacation.

I took the Australian Explorer 10-day tour of Sydney, Cairns, and Melbourne. It was a wonderful experience. Everything was scheduled and clearly mapped out for me in a handy packet that I received upon arrival. I also recommend downloading the Monograms app before you go, which provides the itinerary and lots of useful information.

Transfers between hotel and airport were easy, where the drivers met me on time and drove me to my destination.

The local hosts were just fabulous. They left a welcome letter at the hotel, which I received upon check-in, where they arranged a time that day to meet to review itinerary and discuss local options for sightseeing, food, and shopping. Their insider knowledge was invaluable in navigating the area and finding those hidden gems to explore. And they provided their mobile phone number if help needed.

Each excursion was well organized from hotel pick-up to drop-off. The excursion guides were just outstanding, very knowledgeable, friendly, and helpful. The excursion buses were well-maintained and comfortable.

I do recommend upgrading on hotels from the standard 3-stars included in the vacation package. In my experience, the 3-stars in Australia would be considered 2-stars in the US. I upgraded my hotel in two of the cities and took the standard in the other city. There was a clear quality difference.

I highly recommend Monograms for independent tours. They provide just the right balance of group excursions and individual exploring. And they do all the planning and scheduling for you. No stress at all.

The travel plans by Monogram were outstanding. Best vacation ever. They did not miss any details. Was so nice to have all the transportation arranged so we didn’t have any problems getting from airport to hotel and city to Cory via high speed trains. All the tours we book thru them were amazing! Will definitely use them again for my next travel overseas.

The photo safaris to see the animals on the private preserve was perfect. We saw all the major animals and many of the other animals. Accommodations were great. Staff was friendly and helpful. Would not change a thing.

We were much less impressed with Johannesburg. We would have been just as happy flying out without seeing the city sights.

Cape Town offered beautiful landscape shots. We enjoyed the beach full of penguins. Our guide was good. We were not happy that there was a free day in Cape Town, but all of the extra excursions were extremely expensive. There were only 2 excursions offered in different formats ( half day, full day, private etc) but all were very pricey. Information provided indicated it was not safe to venture out on our own so we felt trapped into buying an overpriced excursion.

Hotels in Cape Town and Johannesburg were ok, but we did not like the downtown location. There was very limited shopping and restaurant options. Both hotels were owned by the same company.