Greece Tour & Trip Reviews

Robin and the crew at acis were brilliant and dedicated to creating a beautiful trip for our organization. The attention to detail and quick response in communication provided a feeling of safety and trust, which is key to any travel plans. The clear answers we received to our questions were speedy and thorough and I loved working with someone who understands the needs of musical and cultural groups. These folks are hard working, creative, flexible, and sensitive to the needs of their travelers. Bravo!

Duy, the tour leader was attentive, informative and the food we were given was fantastic.
So much so, that we will organise another night street food tour in Hoi An when we arrive there.

Acis has always been a great organization to deal with. However, it took perseverance on my part to get an initial connection. Perhaps it was because it was during the holidays.

The only positive thing about this entire trip was our tour guide who was knowledgeable and kind despite all the horrible things that happened during the trip.

To start, EF puts you on the worst flights imaginable. My first flight (out of 3) was cancelled the night before I was supposed to leave and EF refused to help me. I spent 8 hours on hold with the airline to get booked on another flight. I made it to my second flight and was denied boarding for no reason (at the fault of the airline). I called the 24/7 EF emergency line and they said they could only help me during business hours from Mon - Fri between 8am - 5pm ET. I later learned they helped someone else on my trip over the weekend, which was outside their "business hours." The emergency line is useless and the people who answer the phone are incompetent. I was stranded in another country for 24 hours with no assistance from EF and still had not made it to my destination. They refused to help me with the airlines, booking a hotel for the night or meals. When I finally made it to my destination, I had missed 2 days of the trip.

The hotels on the trip are the worst I've stayed at in my entire life. They are dirty and in extremely inconvenient locations. The restaurants we were taken to were not great - I could have found better on my own and you're stuck in a bus with 40 other people for the majority of the trip. We spent more time on a bus than actually touring the cities.

On my trip home, I barely made my connecting flight and was lucky because I would've been stranded AGAIN in a foreign country. Others on my trip dealt with lost luggage, more cancelled flights, being stranded or left on their own to figure it out. I understand a lot of these issues were airline related, but it's also because EF puts you on the cheapest possible flights, which means you get the worst service and no one cares about you. It's truly remarkable how little EF cares about their trip attendees.

Once I arrived home, I called EF to talk about my experience and to discuss reimbursement for the two days I missed. I had also purchased the travel insurance. I was told to file a claim and that "they rarely decline claims." The girl I spoke with said she'd talk to her supervisor and get back to me. I followed up three times and haven't heard from her in 5 months. She completely ghosted me. I filed a claim and followed up with them multiple times as well and just today, again 5 months later, received an email saying my claim was denied.

This company has the WORST customer service I've ever experienced and they DO NOT care about you or your safety during their trips. They want your money and that is all. I spent an additional $1,000 on a hotel and food while I was stranded because the city I was in was completely sold out on hotel rooms - money I will never see again in addition to what I spent on the trip itself. Even if you are a poor college student, you deserve a way better experience than this company provides.

DO NOT USE THEM!!

Very knowledgeable representatives, very tailored and expedited trip planning, efficient communication. Overall an excellent experience working with ACIS.

My Along the Adriatic trip with ACIS was extraordinary! I loved our itinerary of going to Croatia, Slovenia, Montenegro, and Venice! Such a fascinating look at that part of the world. Our tour guide, Peter Ede, was amazing, and as he described it, it was like going to Austria, set in the Caribbean!

I have enjoyed the diligence and quick response of ACIS. The flight and hotel were scheduled fast, and I have received updates notifications. Also, Ms. Beth Pfohl contacted em to confirm if I do prefer a flight from my closet airport (BWI) or a direct flight from (IAD) from the other airport in Washington, DC area. That was a very nice detail, I really appreciate it.

Great agents always willing to answer any questions!

I have loved working with ACIS since 2005 and I’m looking forward to my next trip this summer!

Sept 2022 was my 23rd trip with ACIS (along with an AIFS 6 week back in the day with Mom the French teacher) and it was outstanding! I went to a teacher conference in Lisbon and was inspired to create a full itinerary for adults just to Portugal. We had great hotels, food, wine, and tours to cork factory, a winery in the throes of picking grapes, and a port tasting. All under the wonderful Tour Manager Sarah-Kate Redding. ACIS also lined up individual tours for each day of Lisbon, Evora, Coimbra, and Porto with guides who spoke excellent English. The entire group of 24 LOVED Portugal. Many thanks to ACIS for a job well done!!! Elaine Bixiones

I just finished my 33rd trip with ACIS! I am now retired from teaching art and switched from student trips to adult trips. Just like the wonderful trips with students, my adult trips are amazing as well. The hotels and meals were great, as always, and all my adults were very happy. There was a hotel that had a problem with the reservation, and ACIS bumped us up to a 5 star amazing hotel! Thanks acis, you took wonderful care of us once again ! I already have adult trips to Peru and Morocco planned, with Portugal in the works! Thanks ACIS!

I toured Greece in June, and Scotland/Ireland in July and they were two of the BEST trips ever! Despite some chaos in the travel industry, ACIS made everything seamless and worry-free! Our Tour Managers, Edoardo D'Ardia and Stan Pretty, were kind, funny and incredibly adept at making things fun! Top notch hotels, centrally located, great food, and every moment just shone with fun and interest. Two wonderful groups of travelers, two amazing trips. Can't wait for next summer!

I have tried to travel with other Educational Travel Companies in the past and never have had success, I believe due to lack of hands on involvement and personal connection. From the minute I contacted ACIS, there has been tremendous support getting my trip put together, a group formed and assistance with any troubleshooting needed. Even at 4:00 am in the airport I had a number I could call and a real person answered to help. They are incredibly student centered, thoughtful and helpful.

Great company, professional and responsive. If you want to travel with the best, ACIS is your only choice.

ACIS is an amazing company that ALWAYS has safety and travel experience as their top priorities. Traveling amidst Covid concerns could be a scary experience for some, but ACIS has wonderful travel insurance policies with the best coverage possible. My two trips this summer 2022 to Europe and Costa Rica went without any travel issues, and all travelers had an amazing experience. I wouldn't travel with any other peer travel company, and I give ACIS my highest recommendation. Cynthia T