Switzerland Tour & Trip Reviews
Editor’s Take
What to Look for in Switzerland Travel Reviews
Most trip reviews tend to focus on some or all of these 5 key areas, not all of which may be relevant to you: the tour guide, travel company, service level, country or countries traveled in, and the trip itinerary.
Remember, just because you see a 1 star review doesn’t necessarily mean that person disliked the country.
Switzerland is a very outdoor travel focused country - with suitable activities and tour types for multiple age groups. From luxury ski lodges to intense hiking in the Alps, the mountain scenery is the star in Switzerland reviews - sometimes making up for other parts of the tour that may not have gone according to plan.
Given that many Switzerland tours feature a lot of time outside in winter and summer, be prepared for some time among the elements.
If your Switzerland tour is included on a wider Europe trip, it’s also a good idea to be mentally prepared for some long bus rides. Some negative reviews for Switzerland comment on too much time going from place to place, and not enough time exploring.
If you want a professional take on traveling in Switzerland, see the Travelstride Switzerland Guide »
Tour Reviews
C
Charles
Good and no so goog October 2022
- Value 3.0
- Guide 3.0
- Activities 5.0
- Lodging 5.0
- Transportation 4.0
- Meals 2.0
The good:
Rhine water levels were good, no issues. Service on the vessel was A+, excluding one attendant with “attitude” at the front desk. Entertainment was low key but acceptable. Viking succeeds in creating a laid back atmosphere. Viking is like a clock - they run on time. Cabin was nice and shower was exceptional. Most (not all) tours were informative, guides ranged from good to excellent. Tour buses were top shelf with experienced drivers.
The not so good:
All 6 in our group were disappointed with the food (not service but food) all week excluding breakfast. All felt the food offerings got “old” real fast. Food appeared to be prepared in advance and then reheated. Plenty of TV movies, tv and internet reception poor all week.
Most concerning
Viking, customs, and airline never asked to see our proof of vaccination. While Viking did a excellent job in keeping the boat itself clean and sanitized we had an issue on one of the bus tours. A unmasked woman sitting directly behind my wife was sweating & coughing non-stop. Not a occasional sneeze or cough, it was obvious this woman was ill. At the first stop multiple riders relocated to seats as far away from this individual as possible. Regrettably, Viking said/did noting.
Viking claims they are not the Covid police and if we felt compromised we should have put on a mask. Absolutely ridiculous that Viking felt we should have masked but took action to pull this woman aside, require her to mask with a suggestion to see a physician. Again - we’re not talking about normal coughing and sneezing- this woman was visibly ill. Viking was willing to put 30 travelers at risk rather then ask a visibly ill woman to mask up. It’s Vikings boat, tour, bus but they say and do nothing.
Of course 2 of 6 in our group contracted Covid.
Viking had a obligation to do everything within their control to protect us as best possible. In this instance they didn’t even try.
Not trying to trash Viking, just being truthful.
Tour Rhine Getaway
CR
Cheryl Ryan
If I could give them 0 stars July 2022
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
RD
R. Doerr
Terrible Experience with no end in sight… July 2022
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
KS
Kate Shaw-Mumford
I have had to rebook my trip several… March 2022
- Value 5.0
- Guide 5.0
- Activities 5.0
- Lodging 5.0
- Transportation 5.0
- Meals 5.0
DM
Denise Murphy
Hello,I'm backed from my holiday in… March 2022
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
Transfer to hotel all good after the drama. I got the hotel to ring 2 days before I was due to leave to make sure my transfer was booked to airport, it was confirmed for 2.30pm for 13th.
So no pick up came left stranded so had to get a taxi which was hard to get as island was busy on a Sunday with cruise ship.
Totally unacceptable service, I paid for and did not get.
I have contacted your office still waiting on Sharon to update me .
Can you please come back to me on this I'm getting annoyed I have to keep ringing and sending emails,I spent a lot of money going on this trip to treat my mother after an operation and I won't this closed out by end of the week.
Regards
Denise
AA
Andrew Allen
Poor October 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
I received an email telling me of my flight cancellation and that I'd receive alternative flights within 24 hours. 5 days later no email so I called the customer service from which I was told I could have a refund, when I asked for a confirmation email I was told the call centre was unable to generate emails. Anyway 2 weeks passed and no refund so I got back in contact and again I was told I'd receive a voucher refund and this could take up to a week, Weeks later and still no refund, I wouldn't mind but the flight was paid for with a voucher I received after a previous flight was cancelled. Also tried fillig in an online refund applications, as yet still waiting.
MF
Maureen Feinstein
I like to give a big shout out to… October 2021
- Value 5.0
- Guide 5.0
- Activities 5.0
- Lodging 5.0
- Transportation 5.0
- Meals 5.0
Thanks,
Maureen F
AMB
Anne Marie Brooks
I'd like to give -* if that was… October 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
JJ
Joe Johnson
I wish I could give them zero or… September 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
They did everything they could do to make sure I missed the window of being able to reschedule.
S
SusanKruse
Do not book a trip with AER LINGUS VACATION STORE August 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
sg
stevie gibson
Aer Lingus - does ANYBODY work here????? August 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
Booked flights for Sunday 26th September until 17th October from Manchester to Orlando. First time doing 3 weeks but I'm 60 when we're away and thought this would be a treat. AL informed me that they won't be starting flying out on June as expected because of covid but would be flying from 30th September. So my holidays are before this date. Thought okay - get refund and book for a week later and still get 2 weeks away. Nicey nicey. So I paid a deposit, expecting my voucher to arrive before I pay the balance. Still waiting. Incidentally, I was on the phone for 1.5 hours before I got through to an AI robot, which was a huge waste of time. I had to repeat myself umpteen times and her voice was burbled and gargled like she was drowning. Nothing was achieved. The day comes when I have to pay my balance for my rebooked flight, I go online to pay, but the website is playing up, as actually stated by AL themselves. It said the booking had been cancelled, I assumed because of covid, but no email to say that or even to ask me for my balance, which is just as well I remembered it was due. Tried phoning them and held on for 1hr and 10mins. I phoned another AL number later and held on for 1hr and 30mins. Screenshots to prove! In between all that, desperately trying to get my hands on somebody by email, Facebook or Twitter to no avail. Actually AL on twitter had a statement saying they were having problems with the website and an engineer was working on it! Managed eventually to send a message on FB messenger and got an automated response. Woke up next morning (15 hours after leaving message) and they said as I had not paid my balance on time my booking was cancelled and my deposit was forfeited. I said the deposit should go against a new booking, refunded or even a voucher, under the circumstances. After explaining to them their website was not working and explaining my whole story again, this was to no avail. After 24 messages back and forth (screenshots to prove) she said there was nothing she could do and send in a form! This is still where I am at. Through no fault of my own, trying to pay the balance online, phoning for hours, emailing and messaging them, they are taking no responsibility. Absolute shocking. She said I could have paid by phone, but this was not stated online and I would have probably had to hold on for 2 hours! I have no deposit back and cannot afford to be over £300 out of pocket. They need to get real people there in case of serious problems like this, not AI robots. Disgraceful. Still fighting them.
CM
C M
Stuck in a foreign country with no recourse July 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
I contacted the booking agency who said this was not true. The agency told me that they have agreements with other airlines for situations just like this, and that there were laws specifically for this. Still, they refused to help me or let me speak to a manager. For some reason, they also hung up on me not once but twice. I know it's had to believe, but I was incredibly nice even though it was a horrible situation.
They said the call dropped, but it switched to hold music before it dropped, so that doesn't make sense.
Of course now, flights are triple what I paid six months ago. I am stuck in the UK with no way home. I may look into a solicitor. This doesn't seem right.
LL
Lucia Lombardero
ROBBERY June 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
L
London
HORRIBLE July 2020
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
ZCV
Zero Company Values
Company is pocketing thousands of dollars from travelers July 2020
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
We had to cancel due to boarder/country closings and this company is trying to keep 100% of our money. We were booked to fly with British Airlines, and BA refunded $700 per person and that is all that this company has given us.
If by some miracle we get a representative on the phone they are condescending and degrading. I even spoke with the VP of the company and he was the worst. He made me feel small and unimportant. This whole company is taking advantage of the situation and unless people get lawyers involved they are completely unwilling to refund any money.
DO NOT USE THIS COMPANY! If something goes wrong on your trip, which let face it, multi country trips often have at least one thing go wrong, this company will NOT HELP! Do yourself a favor and go with someone else who has much better customer service and company values.

$ 6,998 15-days trip

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$ 4,128 9-days trip