Switzerland Tour & Trip Reviews
Editor’s Take
What to Look for in Switzerland Travel Reviews
Most trip reviews tend to focus on some or all of these 5 key areas, not all of which may be relevant to you: the tour guide, travel company, service level, country or countries traveled in, and the trip itinerary.
Remember, just because you see a 1 star review doesn’t necessarily mean that person disliked the country.
Switzerland is a very outdoor travel focused country - with suitable activities and tour types for multiple age groups. From luxury ski lodges to intense hiking in the Alps, the mountain scenery is the star in Switzerland reviews - sometimes making up for other parts of the tour that may not have gone according to plan.
Given that many Switzerland tours feature a lot of time outside in winter and summer, be prepared for some time among the elements.
If your Switzerland tour is included on a wider Europe trip, it’s also a good idea to be mentally prepared for some long bus rides. Some negative reviews for Switzerland comment on too much time going from place to place, and not enough time exploring.
If you want a professional take on traveling in Switzerland, see the Travelstride Switzerland Guide »
Tour Reviews
KS
Kate Shaw-Mumford
I have had to rebook my trip several… March 2022
- Value 5.0
- Guide 5.0
- Activities 5.0
- Lodging 5.0
- Transportation 5.0
- Meals 5.0
DM
Denise Murphy
Hello,I'm backed from my holiday in… March 2022
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
Transfer to hotel all good after the drama. I got the hotel to ring 2 days before I was due to leave to make sure my transfer was booked to airport, it was confirmed for 2.30pm for 13th.
So no pick up came left stranded so had to get a taxi which was hard to get as island was busy on a Sunday with cruise ship.
Totally unacceptable service, I paid for and did not get.
I have contacted your office still waiting on Sharon to update me .
Can you please come back to me on this I'm getting annoyed I have to keep ringing and sending emails,I spent a lot of money going on this trip to treat my mother after an operation and I won't this closed out by end of the week.
Regards
Denise
AA
Andrew Allen
Poor October 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
I received an email telling me of my flight cancellation and that I'd receive alternative flights within 24 hours. 5 days later no email so I called the customer service from which I was told I could have a refund, when I asked for a confirmation email I was told the call centre was unable to generate emails. Anyway 2 weeks passed and no refund so I got back in contact and again I was told I'd receive a voucher refund and this could take up to a week, Weeks later and still no refund, I wouldn't mind but the flight was paid for with a voucher I received after a previous flight was cancelled. Also tried fillig in an online refund applications, as yet still waiting.
MF
Maureen Feinstein
I like to give a big shout out to… October 2021
- Value 5.0
- Guide 5.0
- Activities 5.0
- Lodging 5.0
- Transportation 5.0
- Meals 5.0
Thanks,
Maureen F
AMB
Anne Marie Brooks
I'd like to give -* if that was… October 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
JJ
Joe Johnson
I wish I could give them zero or… September 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
They did everything they could do to make sure I missed the window of being able to reschedule.
S
SusanKruse
Do not book a trip with AER LINGUS VACATION STORE August 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
sg
stevie gibson
Aer Lingus - does ANYBODY work here????? August 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
Booked flights for Sunday 26th September until 17th October from Manchester to Orlando. First time doing 3 weeks but I'm 60 when we're away and thought this would be a treat. AL informed me that they won't be starting flying out on June as expected because of covid but would be flying from 30th September. So my holidays are before this date. Thought okay - get refund and book for a week later and still get 2 weeks away. Nicey nicey. So I paid a deposit, expecting my voucher to arrive before I pay the balance. Still waiting. Incidentally, I was on the phone for 1.5 hours before I got through to an AI robot, which was a huge waste of time. I had to repeat myself umpteen times and her voice was burbled and gargled like she was drowning. Nothing was achieved. The day comes when I have to pay my balance for my rebooked flight, I go online to pay, but the website is playing up, as actually stated by AL themselves. It said the booking had been cancelled, I assumed because of covid, but no email to say that or even to ask me for my balance, which is just as well I remembered it was due. Tried phoning them and held on for 1hr and 10mins. I phoned another AL number later and held on for 1hr and 30mins. Screenshots to prove! In between all that, desperately trying to get my hands on somebody by email, Facebook or Twitter to no avail. Actually AL on twitter had a statement saying they were having problems with the website and an engineer was working on it! Managed eventually to send a message on FB messenger and got an automated response. Woke up next morning (15 hours after leaving message) and they said as I had not paid my balance on time my booking was cancelled and my deposit was forfeited. I said the deposit should go against a new booking, refunded or even a voucher, under the circumstances. After explaining to them their website was not working and explaining my whole story again, this was to no avail. After 24 messages back and forth (screenshots to prove) she said there was nothing she could do and send in a form! This is still where I am at. Through no fault of my own, trying to pay the balance online, phoning for hours, emailing and messaging them, they are taking no responsibility. Absolute shocking. She said I could have paid by phone, but this was not stated online and I would have probably had to hold on for 2 hours! I have no deposit back and cannot afford to be over £300 out of pocket. They need to get real people there in case of serious problems like this, not AI robots. Disgraceful. Still fighting them.
CM
C M
Stuck in a foreign country with no recourse July 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
I contacted the booking agency who said this was not true. The agency told me that they have agreements with other airlines for situations just like this, and that there were laws specifically for this. Still, they refused to help me or let me speak to a manager. For some reason, they also hung up on me not once but twice. I know it's had to believe, but I was incredibly nice even though it was a horrible situation.
They said the call dropped, but it switched to hold music before it dropped, so that doesn't make sense.
Of course now, flights are triple what I paid six months ago. I am stuck in the UK with no way home. I may look into a solicitor. This doesn't seem right.
LL
Lucia Lombardero
ROBBERY June 2021
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
L
London
HORRIBLE July 2020
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
ZCV
Zero Company Values
Company is pocketing thousands of dollars from travelers July 2020
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
We had to cancel due to boarder/country closings and this company is trying to keep 100% of our money. We were booked to fly with British Airlines, and BA refunded $700 per person and that is all that this company has given us.
If by some miracle we get a representative on the phone they are condescending and degrading. I even spoke with the VP of the company and he was the worst. He made me feel small and unimportant. This whole company is taking advantage of the situation and unless people get lawyers involved they are completely unwilling to refund any money.
DO NOT USE THIS COMPANY! If something goes wrong on your trip, which let face it, multi country trips often have at least one thing go wrong, this company will NOT HELP! Do yourself a favor and go with someone else who has much better customer service and company values.
K
Kathleen
will definitely try another Collette tour again! July 2020
- Value 5.0
- Guide 5.0
- Activities 5.0
- Lodging 5.0
- Transportation 5.0
- Meals 5.0
c
catlady12
DO NOT BOOK WITH THIS COMPANY May 2020
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
J
Jeff
BEST TRIP EVER January 2020
- Value 5.0
- Guide 5.0
- Activities 5.0
- Lodging 5.0
- Transportation 5.0
- Meals 5.0

$ 4,349 13-days trip

$ 3,135 8-days trip

$ 3,220 9-days trip

$ 7,487 35-days trip