United States Tour & Trip Reviews

I loved seeing and experiencing some of our stops. We didn’t just drive by, but we hiked around Devil’s Tower and went to the top of the Crazy Horse monument! We saw buffalo close up in a Jeep safari and experienced Old Faithful more than one time-we stayed in a hotel close enough to see it multiple times!

Perhaps that it’s too quick.

The itinerary needs to be fine tuned, I would eliminate some things to allow more personal time(rest)

Itinerary & Coach were great. Hotels in Washington DC & NYC were nice & well located. The Days Inn at Niagara Falls was a HUGE disappointment. Unsafe, unhealthy & a dark, dismal place to enjoy one of the wonders of the world.

The itinerary is great, but the hotels are an issue. There is no consistency in the hotel levels. The worst was a Days Inn...a three story hotel with no elevator. To put the group on the second floor and expect them to carry their luggage up the stairs is unacceptable. No more Costsaver for me.

Well planned tour to hit awesome sites at the perfect time of day/night to get full experience

In opvolging van review hieronder van Marijke over de Rotterdam en corona. Wij zijn 26 aug opgestapt voor 14 dagen Noorwegen, IJsland en Schotland. Wij zijn ook met Corona thuisgekomen, dus dat heerste ws al bij de vorige cruise.
Tenderprocedure met zo’n groot schip is een drama. Uren wachten voordat je van t schip kan. Excursies veel te duur; voorbeeld: whale watching op IJsland zelf geboekt voor 89 euro pp. HAL biedt dezelfde excursie aan ( echt dezelfde!!) voor 189 USD. Per persoon.
Pluspunt was t goede eten, maar weegt niet op tegen de negatieve ervaringen…heel jammer..

My recent experience with Holland America Cruise was nothing short of a disappointment. I feel compelled to leave a one-star review to warn others about the issues I encountered during my voyage.

One of the most frustrating aspects of my cruise was the exorbitant charge of over $400 USD for internet access. I expected to stay connected during my trip, especially in this digital age, but the reality was far from what I anticipated. The internet in our staterooms turned out to be utterly useless, despite the hefty fee we had paid for it.

After numerous complaints to the cruise staff, I was told that I shouldn't expect to have any internet access in our rooms, which, in this day and age, is incredibly inconvenient and unacceptable.

The internet speed test shows 0.17 Mbps download speed and a pitiful 0.1 Mbps upload speed. These speeds are practically unusable for any meaningful internet activities.

The icing on the cake was the unhelpful customer service. They were dismissive and failed to provide any viable solutions to the internet issues we faced. This lack of assistance left a sour taste in my mouth and made me question the overall quality of service provided by Holland America Cruise.

In conclusion, my experience with Holland America Cruise was marred by exorbitant fees for non-functional internet access, lackluster speeds, and unhelpful customer service. I cannot recommend this cruise line to anyone who relies on internet access during their travels, and I hope my review serves as a cautionary tale for others considering booking with them.

These were the parks we wanted to get to.. Our Tour Director, Smiley, was excellent. He managed to tour well, the people as well as getting us where we needed to be in a timely manner. His knowledge of the parks & the historical background enhanced our experience. The accommodations were great & the handling of the bigger bag made things easier since we were at different sites most of the days. Our bus driver was professional which built confidence. He kept the bus clean.

Covere most important destination

Mariners Society customer service gets 1 star.
Jessica, Rachel and Shannon are inexperienced reps. FU Holland America for allowing them to answer calls.

Did not stay in Denver, so cannot comment

Great sights and experiences at Parks. Hated 6 am starts and excessive hiking.

It took several tries to get my problem corrected. I still can’t sign into my account using my email address, because it takes me to a previous trip. I have to sign in with a number I can’t remember as my username. I tried changing my username in that new account, and even after doing that, it tried to take me back to the account with my old trip. Seems your system can’t handle more than one trip for a person, so now I have to reenter all my information. Also, now my husband is having the same issue, so he’ll have to get a different ID to be able to enter a payment, and we’ll have to reenter all his info.

We enjoyed everything though disappointed we couldn't go to Maui but understand.