Collette

When I needed their customer service or support or care team, a fancy name, for an awful service, they failed me. In addition when I was stranded at the airport the tour guide couldnt find the phone number for the above Collette service. It was an absolute nightmare. I will never travel with them again, and I am a seasoned traveller. In addition, although they advertised there air conditioned coaches contain toilet facilities, they did not. This was on all 5 or 6 different coach buses, not One had a toilet facility we could use. Anyway, there are Much better tour companies out there with a better value. In closing, I dont want to hear the words "beef or fish" ever again. Poor food selection on included meals. Youve been warned.

It was a wonderful trip and experience! We are still sorting all the pictures and memories about it, and some of them I would like to share with you - read my diary about this trip!

My Diary about our trip to South Dakota
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My wife & I just returned from your National Parks tour and we had an absolute wonderful time. Great itinerary, tour director (Merrin) and driver (John). First class!

The best. I've worked with many travel companies, but now I only book my groups through Collette.

Had a river cruise booked for May 2020 on the Danube but unfortunately because of Covid 19 it was cancelled. I had no issues in getting a full refund for my vacation. I will definitely rebook with Collette when things return to normal...

Recently, our dream trip to Italy was canceled due to covid-19. Collette's superior customer service responded to my inquiry by message and phone call literally within minutes. Their team was sympathetic and informative with regards to our refund details. Thank you Collette. We realize this is also a difficult time for your company as well. We hope to rebook our trip to Italy with you again one day!

I do recommend Collette, had two great dream trips to AUSTRALIA/NEW ZEALAND and AFRICA. Was planning to go to MOROCCO this Spring but trip was cancelled. The way they handled the cancellation of the trip did not make me feel like a valued customer. I wanted to keep the reservation and move it to next year. I asked that I receive back the $7000 plus final payment I just made and they could keep the initial payment to hold the trip. Collette basically said I could move the reservation till next year and get no money back or just cancel the trip. They wanted to keep my total payment in order for them to move the trip. They would rather me cancel my trip, with no chance of trying to keep my business, go through the rebooking process, hoping I rebook, then just move it and return all of my final payment. This was a big disappointment from a company I have had a great travel experience with and have recommended to my friends. I want to take many more trips that Collette offers but I am not sure now.

During this coronavirus we had a trip to Italy my mom is 89 and we unfortunately didn’t take out the insurance and they have said they can only give us only 30% on the land and zero on air fare back and I just think it’s poor business in a situation that is so unprecedented

Love Collette! Best Tour managers! They help you to see all the "must sees" and help you to explore and enjoy each destination to the fullest!

Love Collette! Best Tour managers! They help you to see all the "must sees" and help you to explore and enjoy each destination to the fullest!

We Canceled our trip to Greece on May 19 do you to corona virus pandemic, They charge us $300 each consolation fee for a situation that is behind our control.
Government is advising not to travel, there is 10 cases of corona virus in Greece right now, we cannot go.
I believe we should have not been charge the fees

Egypt tour FANTASTIC! Dina Talaat was our Egyptian tour guide .....10 Stars!!

Incredible told about cities we visited we never knew we went on the tour of Nashville, Memphis (Elvis Presley’s home) & New Orleans!!! Great trip and met a lot of new friends, it was first class and the Guides were fantastic highly recommend Collette this is not a commercial LOL

I know 5 stars across the board may seem excessive but this trip definitely earned them all.
We started in Charleston, then to Jekyll Island, followed by a lunch stop and lighthouse tour on St. Simon’s Island and ended the trip in Savannah. There was a lot to see and do, and a lot of history and culture.
Being the holiday version of the Southern Charm tour we also enjoyed a drive through light display in a park (on a coach, you definitely want a window seat for that).
Accommodations, full breakfasts every morning and the included meals were good, especially the farewell dinner at Vics on the River.

We went to Italy