England Tours & Trips 2020

880 trips to England tours from 100 tour companies. 1,918 reviews. 4.4/5 avg rating.

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Trip Type Trip Type Group Tour Groups are between 25-60 people, typically ~30-40. Usually there will be many opportunities to split off and enjoy meals and excursions in smaller groups. This is the most economical way to travel, saving up to 40% versus booking the same itinerary yourself.
Small Group Tour Small groups are usually defined as between 10 and 24 travelers, often less. If you're the kind of person who enjoys more intimate experiences and personal service this is a good choice. All else being equal you will pay a premium for this style vs a larger group tour.
River Cruise These vessels are smaller than most ocean cruisers, limiting which amenties are available. Passenger counts can vary. One of the biggest advantages of a river cruise is the ability to dock at smaller ports and local villages.
Small Ship Cruise Small ship cruises usually have a max passenger count of 500. The primary purpose of these trips is to spend time off the vessel in local ports (e.g. Mediterranean) or experiencing nature (e.g Galapagos or Antarctica). Cabins can vary from budget to luxury.
Private Guided Private tours give you the undivided attention of a guide, and often involve special access to sites and unique experiences not available to larger groups. This is a great option for families, couples, and small friend groups. Expect to pay a bit more for the extra service.
Self Guided / Independent Tour A travel company plans your itinerary and arranges all the logistics including lodging, local activities, and transportantion. You have the flexibility of a solo trip while still getting the convience and time savings of expert planning. Get 90% of the benefits of a tour, without a guide.
Vacation / Holiday Package Similar to a self guided tour, this usually involves a home base, such as a hotel or resort, with packaged activities and day tours as a part of the stay.
Large Ship Cruise This is the "floating city" experience, with multiple ways to enjoy your vacation aboard the ship as much as on land. Ships are multiple floors, provide several activities, culinary, and shopping options. They often make fewer stops and have less time available for shore excursions.

Price

Duration Dropdown

Travelers Age

Lodging Level Lodging Level Camping Typically involves most nights sleeping in tents (sometimes permanent tented sites) or in rustic cabins and lodges.
Basic - 2 star You'll stay in no-frills, but clean and comfortable, hotels or guesthouses. A 'Basic' trip might also involve a few nights of camping.
Value - 3 star Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels.
Premium - 4 star 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards.
Luxury - 5 star The highest level of comfort and service. All accomodations are in four or five star hotels, boutique lodges or high-end homestays.

Physical Level Physical Level Very Easy Minimal walking - motor vehicles available for all major parts of trip.
Easy Normal generally flat walking in urban or suburban environments.
Moderate Walking or physical activity half to most of day - no carrying equipment.
Strenuous All or most of day hiking or biking, hills included.
Extreme Very challenging all day hiking and backpacking carrying significant equipment.

Travel Theme

Travel Style Travel Style Relaxed A lot of free time, with very few inclusions. Ideal for independent and/or low-key travelers and cruisers.
Full on For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included.
Mixed You will have solid amounts of both free time and structured time with some activities and meals included.

Itinerary Focus

Countries Visited

Rivers & Seas Visitied

Attractions & Cities Visited

Activities & Interests

Solo Friendly Solo Friendly Good for Singles Trips that specifically cater to travelers looking to meet other singles.
No Single Supplement Trips where single supplement is usually not required for solo travelers.

Supplier (Company)

Flight & Transport Inclusions

Continents Visited

Stride Gives Back Stride Gives Back This trip visits a destination impacted by climate change. When you opt in to the Travelstride Gives Back program, we will donate 10% of our net revenue to organizations that help mitigate climate change in these destinations and across the globe. Learn more

Impacted by Climate Change

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Exploring Britain & Ireland featuring England ...

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 263 / day
$ 3,949
From : $ 4,857
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Delve into Scottish culture with a whiskey inspired dinner.
  • Explore Wales’ rich cultural heritage at an evening of Welsh music, poetry and cuisine.
  • Experience a traditional afternoon tea in London.
  • Enjoy Yorkshire’s famous ales during an interactive tasting.
  • Behold the sights of Killarney on a traditional jaunting car.
  • Overnight within the medieval walls in York.
  • Meet the Shank family on their 500 acre-farm in the Scottish Borders.
  • Enjoy an evening of traditional Irish song and dance in Dublin.
  • Ponder ancient mysteries at Stonehenge.
  • Experience the Ring of Kerry, one of the world’s great coastal roads.
  • Explore the Roman Bath Museum's 2,000-year-old elaborate spas.
  • Tour York’s incredible Minster, the largest Gothic cathedral in Northern Europe.
Visits:
Bath, Cardiff, Dublin, Edinburgh, London, York, Lake District, Ring of Kerry, Stonehenge, England, Ireland, Scotland, Wales
View Trip

England's Treasures

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 250 / day
$ 2,999
From : $ 3,689
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy a private wine pairing dinner at a Cornish winery.
  • Savor a traditional English roast at one of Kensington’s most popular local restaurants.
  • Spend three nights in the Georgian town of Bath.
  • Journey by train from Cornwall to London’s Paddington Station.
  • Explore the monastic ruins of Glastonbury Abbey.
  • See the quintessential sights of London with a local guide.
  • Explore the Roman Bath Museum’s 2,000-year-old elaborate spas.
  • Venture to mystical, ancient Stonehenge.
Visits:
Bath, Lake District, Liverpool, London, United Kingdom
View Trip

Exploring Britain & Ireland featuring the Roy ...

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 280 / day
$ 4,199
From : $ 5,165
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Give traditional Irish cuisine a modern twist during a cooking class and dinner.
  • Experience a traditional English carvery.
  • Behold the sights of Killarney on a traditional jaunting car.
  • Find inspiration in the Lake District's quintessential English villages.
  • Overnight within the medieval walls in York.
  • Ponder ancient mysteries at Stonehenge.
  • Overnight in the capital cities of London, Cardiff, Dublin and Edinburgh.
  • Explore the Roman Bath Museum's 2,000-year-old elaborate spas.
Visits:
Bath, Cardiff, Dublin, Edinburgh, Lake District, London, York
View Trip

Classic KwaZulu Natal self-drive tour

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 4,134
From : $ 5,581
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Visits:
England, United Kingdom
View Trip
Treasures of Europe from London to Rome
Group Tour
Travelstride climate
This trip visits a destination that is significantly affected by climate change

Treasures of Europe from London to Rome

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 296 / day
$ 3,549
From : $ 4,242
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Sample delectable wines and traditional cuisine at a vineyard in the Chianti region.
  • Enjoy an unforgettable dinner during a cruise on the Seine River.
  • Travel across two countries on high-speed trains.
  • Enjoy free time in Paris and Rome to explore at leisure.
  • Stroll through the floating city of Venice.
  • Stand in awe in Rome’s Colosseum.
  • Cross the majestic Swiss Alps into Italy.
  • See Michelangelo’s David.
Visits:
Florence, London, Lucerne, Paris, Rome, Venice
View Trip

British Landscapes featuring England, Scotland an ...

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 197 / day
$ 1,969
From : $ 2,422
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy a private dinner at Hall's Croft, a 400-year-old Shakespeare family home.
  • Dine like a Londoner with dinner at an English pub.
  • Behold the Crown Jewels of Scotland on a guided tour of Edinburgh Castle.
  • Discover the picturesque Lake District.
  • Overnight in a historic Welsh castle.
  • See the quintessential sights of London with a local guide.
  • Venture to mystical, ancient Stonehenge.
Visits:
Cotswolds, Edinburgh, Lake District, London, York
View Trip

Exploring Britain & Ireland featuring England ...

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
15 days
$ 230 / day
$ 3,449
From : $ 4,242
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Give traditional Irish cuisine a modern twist during a cooking class and dinner.
  • Experience a traditional English carvery.
  • Behold the sights of Killarney on a traditional jaunting car.
  • Find inspiration in the Lake District's quintessential English villages.
  • Overnight within the medieval walls in York.
  • Ponder ancient mysteries at Stonehenge.
  • Overnight in the capital cities of London, Cardiff, Dublin and Edinburgh.
  • Explore the Roman Bath Museum's 2,000-year-old elaborate spas.
Visits:
Bath, Cardiff, Dublin, Edinburgh, Lake District, London, York
View Trip

England's Treasures

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 262 / day
$ 3,149
From : $ 3,627
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy a private wine pairing dinner at a Cornish winery.
  • Savor a traditional English roast at one of Kensington’s most popular local restaurants.
  • Spend three nights in the Georgian town of Bath.
  • Journey by train from Cornwall to London’s Paddington Station.
  • Explore the monastic ruins of Glastonbury Abbey.
  • See the quintessential sights of London with a local guide.
  • Explore the Roman Bath Museum’s 2,000-year-old elaborate spas.
  • Venture to mystical, ancient Stonehenge.
Visits:
Bath, Lake District, Liverpool, London, United Kingdom
View Trip

Treasures of Europe from Rome to London

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 321 / day
$ 3,849
Travel Style : N/A
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy an unforgettable dinner at the Eiffel Tower.
  • Sample delectable wines and traditional cuisine at a vineyard in the Chianti region.
  • Travel across two countries on high-speed trains.
  • Stroll through the floating city of Venice.
  • Enjoy free time in Rome and Paris to explore at leisure.
  • Tour Rome’s awe-inspiring Colosseum.
  • See Michelangelo’s David.
  • From Italy, cross the majestic Swiss Alps into the land of William Tell.
Visits:
Andermatt, Florence, London, Lucerne, Paris, Rome, Venice
View Trip

British Landscapes featuring the Royal Edinburgh ...

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 257 / day
$ 2,569
From : $ 3,160
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy a private dinner at Hall's Croft, a 400-year-old Shakespeare family home.
  • Enjoy London’s culinary renaissance at a dinner highlighting contemporary British cuisine.
  • Behold the Crown Jewels of Scotland on a guided tour of Edinburgh Castle.
  • Discover the picturesque Lake District.
  • Explore Wales during a tour of Llangollen.
  • See the quintessential sights of London with a local guide.
  • Wonder at the engineering mastery of the Victorian Age during a cruise of Wales’ Pontcysyllte Aqueduct (UNESCO).
  • See the world-famous Royal Edinburgh Military Tattoo, an annual tribute to Scotland's traditions.
Visits:
Chester, Edinburgh, Lake District, London, York
View Trip

Military history tour of England & France

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 1,007 / day
$ 10,065
From : $ 13,588
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Visit the historic Churchill War Rooms and Imperial War Museum.
  • Explore the Dover Castle and its historically significant military tunnels.
  • Visit two American D-Day beaches: Omaha and Utah.
  • Tour Saint-Mère-Église, the first French town liberated by the Americans.
  • Walk among the gravestones at the American Cemetery.
Visits:
London, England, France
View Trip

Highlights of London and Paris

Audley Travel
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
7 days
$ 739 / day
$ 5,170
From : $ 6,980
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : For those looking to maximize their sight seeing time. You thrive on a packed day’s schedule from 8 am to 6pm, with some (but limited) free time. Most activities and meals included. Full on
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : Mid-range budget with accommodations ranging from comfortable lodges, guesthouses, and homestays to three star hotels. Value (3*)
Highlights
  • Explore the Tower of London with an iconic Beefeater guard.
  • Indulge in a classic afternoon tea that you helped prepare yourself.
  • Travel through London's back streets with a local in a vintage Mini Cooper.
  • Enjoy a day trip to Château de Versailles with skip-the-line access.
Visits:
London, Paris, England, France
View Trip

Memorials of World War II featuring the 75th Anni ...

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
10 days
$ 325 / day
$ 3,249
From : $ 3,996
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Revel in an exclusive dinner inside the Eiffel Tower.
  • Raise a glass during lunch in the Champagne region of France.
  • Experience the cuisine of London’s Borough Market.
  • Whisk away from London to Paris on board the high-speed Eurostar Train.
  • Spend 3 nights in the Normandy region.
  • Visit Reims, where the WWII treaty signing took place.
  • Experience the Memorial Peace Museum that vividly documents the causes and consequences of WWII.
  • Take a journey back in history to Normandy’s landing beaches.
Visits:
London, Paris, Reims
View Trip

Treasures of Europe from London to Rome

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
12 days
$ 262 / day
$ 3,149
From : $ 4,242
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : N/A
Physical Level : Regular walking or cycling over moderately long, hilly, or bumpy distances. Some public transport or utility vehicles such as safari jeeps. Moderate
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Enjoy an unforgettable dinner at the Eiffel Tower.
  • Sample delectable wines and traditional cuisine at a vineyard in the Chianti region.
  • Travel across two countries on high-speed trains.
  • Enjoy free time in Paris and Rome to explore at leisure.
  • Stroll through the floating city of Venice.
  • Tour Rome’s awe-inspiring Colosseum.
  • Cross the majestic Swiss Alps into Italy.
  • See Michelangelo’s David.
Visits:
Andermatt, Florence, London, Lucerne, Paris, Rome, Venice
View Trip

London & Paris

Collette
Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more
8 days
$ 309 / day
$ 2,469
From : $ 3,037
The strike-through price reflects either the high season trip price or the average price a traveler pays for a similar itinerary when the components are booked separately.
Travel Style : You will have solid amounts of both free time and structured time with some activities and meals included. Mixed
Physical Level : Some walking over short or flat distances. Some trips may include cycling options. Some are wheelchair friendly (check for individual trips). Some cruises. Easy
Lodging Level : 3 to 4 star western hotel equivalents. While not all lodging will be 'luxury' they will be quite comfortable by western standards. Comfort (4*)
Highlights
  • Savor delicious cuisine and breathtaking views when dining at the Eiffel Tower.
  • Dine with the locals at London’s Borough Market.
  • Immerse yourself in Parisian culture at dinner at Paris' oldest cabaret theatre.
  • Cruise along the Seine River against a backdrop of Paris' glittering skyline.
  • Enjoy time at leisure in both London and Paris.
  • A local expert leads you on a tour of London.
  • Cross the English Channel aboard the Eurostar Train.
  • Get to know the amazing landmarks of Paris.
Visits:
London, Paris
View Trip
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Top England Experiences and Attractions

Top England Experiences

Visiting iconic literary destinations such as the homes of Shakespeare, Jane Austen, and Charles Dickens

Strolling along the Thames

Visiting the Peter Pan statue in Kensington Gardens

Enjoying afternoon tea at Hampton Court

Walking through the impressive Windsor Castle

Visiting the imposing Tower of London and learning it’s dark history

Watching a theater performance at the Globe Theater

Driving through the idyllic countryside in Kent

Marveling at the mysterious and enigmatic Stonehenge

Taking a tour of Oxford University where Harry Potter was filmed and JRR Tolkien once taught.

view more

England Trip Reviews

1,918 England Tour Reviews - Summary 90% Recommend

4.4 out of 5
Excellent 1,117
Great 576
Average 154
Disappointing 39
Terrible 32
Value
4.4
Guide
4.4
Activities
4.4
Lodging
4.4
Transportation
4.4
Meals
4.4

Tour Reviews Write a Review

I wish I could give them zero or…

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I wish I could give them zero or negative stars. This is absolutely the worse customer service I have ever dealt with. They make it impossible to change reservation ( Aer Lingus canceled the flights due to covid) this company wouldn’t even let me reschedule. They said a supervisor had to call me back in 24-72 hours. Then I was informed that I had until the next day at noon to reschedule or lose my reservation.
They did everything they could do to make sure I missed the window of being able to reschedule.

Read more
Operator Aer Lingus Vacation Store

Do not book a trip with AER LINGUS VACATION STORE

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I don't even know if this company Aer Lingus Vacation Store is still in business. They are NOT part of Aer Lingus airlines. They have had my money since January 2020. They canceled my 2020 trip and gave credit - NO REFUNDS. Travel advisory for Ireland in Sept. 2021 says DO NOT TRAVEL to Ireland due to Covid. I have sent many emails, spent HOURS on hold. 12 calls just in the last month with no answer, reply or ability to leave a voice message. A month ago a live person answered, she said that she works out of her home and she would get back to me. There is no indication that this call was ever acknowledged nor any actions taken. I am scheduled to leave in a week and I still can't get a hold of anyone at this company. There is no way to cancel on line, I will be resorting to contacting the airline and hotel and car rental directly to see if they will take the cancellation. My friend and I are out over $4,000 by dealing with Aer Lingus Vacation Store.

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Operator Aer Lingus Vacation Store

Aer Lingus - does ANYBODY work here?????

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Absolute shambles of a company. I know covid is still rife, but come on. Read on.....
Booked flights for Sunday 26th September until 17th October from Manchester to Orlando. First time doing 3 weeks but I'm 60 when we're away and thought this would be a treat. AL informed me that they won't be starting flying out on June as expected because of covid but would be flying from 30th September. So my holidays are before this date. Thought okay - get refund and book for a week later and still get 2 weeks away. Nicey nicey. So I paid a deposit, expecting my voucher to arrive before I pay the balance. Still waiting. Incidentally, I was on the phone for 1.5 hours before I got through to an AI robot, which was a huge waste of time. I had to repeat myself umpteen times and her voice was burbled and gargled like she was drowning. Nothing was achieved. The day comes when I have to pay my balance for my rebooked flight, I go online to pay, but the website is playing up, as actually stated by AL themselves. It said the booking had been cancelled, I assumed because of covid, but no email to say that or even to ask me for my balance, which is just as well I remembered it was due. Tried phoning them and held on for 1hr and 10mins. I phoned another AL number later and held on for 1hr and 30mins. Screenshots to prove! In between all that, desperately trying to get my hands on somebody by email, Facebook or Twitter to no avail. Actually AL on twitter had a statement saying they were having problems with the website and an engineer was working on it! Managed eventually to send a message on FB messenger and got an automated response. Woke up next morning (15 hours after leaving message) and they said as I had not paid my balance on time my booking was cancelled and my deposit was forfeited. I said the deposit should go against a new booking, refunded or even a voucher, under the circumstances. After explaining to them their website was not working and explaining my whole story again, this was to no avail. After 24 messages back and forth (screenshots to prove) she said there was nothing she could do and send in a form! This is still where I am at. Through no fault of my own, trying to pay the balance online, phoning for hours, emailing and messaging them, they are taking no responsibility. Absolute shocking. She said I could have paid by phone, but this was not stated online and I would have probably had to hold on for 2 hours! I have no deposit back and cannot afford to be over £300 out of pocket. They need to get real people there in case of serious problems like this, not AI robots. Disgraceful. Still fighting them.

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Operator Aer Lingus Vacation Store

Stuck in a foreign country with no recourse

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

I just had Aer Lingus cancel parts of my flight back to the US. Despite the fact that I had a ticket in my hand for Aer Lingus, they were unwilling to help me sort a new flight, stating that I had booked through Kayak and they were unable to alter flights booked through a third party.

I contacted the booking agency who said this was not true. The agency told me that they have agreements with other airlines for situations just like this, and that there were laws specifically for this. Still, they refused to help me or let me speak to a manager. For some reason, they also hung up on me not once but twice. I know it's had to believe, but I was incredibly nice even though it was a horrible situation.

They said the call dropped, but it switched to hold music before it dropped, so that doesn't make sense.

Of course now, flights are triple what I paid six months ago. I am stuck in the UK with no way home. I may look into a solicitor. This doesn't seem right.

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Operator Aer Lingus Vacation Store

Fantastic Company!

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

Fantastic Company!

We went on our first Le Boat Holiday in 2014 and have been hooked ever since! We always book the same boat, take the same route through the Camargue from St Gilles Base & are always completely delighted with our experience. The staff just could not be more friendly or helpful. We will go here Every year for the rest of our lives. Paul & Melanie All the staff, From the telephone operatives to the Boat Base Team are ALL absolutely wonderful!

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Operator Le boat

ROBBERY

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Someone can explain why does this company even exist? They are just thieves, they take your money without any judicial consequence. Last month I booked a flight, some days later day cancelled for unexplained reasons and never got back to me with neither an explanation nor a refund which I have submitted for more than a month now. Please, no one buy flights from this company, they just laugh at us, and I think seriously this should be taken to court.

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Operator Aer Lingus Vacation Store

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