The Long White Cloud

Cancellation by the Traveller
Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.

If notice of cancellation is received by the Provider before final payment is due (see The Table), the deposit will be retained. If cancellation is made after final payment is due cancellation fees will apply (see The Table). These cancellation fees represent the costs incurred less any expected recoveries. Please also refer to Air cancellation Section where applicable.Notice of cancellation must be made in writing directly to the Provider or through your Travel Agent. Please also refer to the Provider's Gold Seal Additional Protection.

If a person in a party cancels and there is a room change caused by this cancellation (such as a twin share to Single, or Triple to twin share), charges for the new room type will be the responsibility of the remaining party. The charges detailed in the Summary Terms table (which includes GST), representing costs incurred by the Provider in cancelling your travel arrangements, will apply when notice of cancellation for your trip is given after the booking is confirmed. Please also refer to the Provider's Gold Seal Additional Protection.

If a guest fails to join the trip on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense).

Cancellation fees as per The Table apply to additional accommodation and/or chargeable transfers prior to and after the trip, itinerary extensions or cruise reserved through the Provider.

Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties.

All cancellation fees as per The Table are additional to any cancellation fees or other charges that may be levied by your Travel Agent.

Gold Seal Protection premiums are non-refundable.

If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible for making the claim to your insurer. We will provide you with documentation to support your claim.

Cancellation by the Provider
The Provider reserves the right, to modify or cancel any trip, accommodation, in-destination activity or arrangement, definite or not, at any time.

Cancellation due to Failure to Pay

If full payment is not received by the due date (see The Table), The Provider has the right to cancel your reservation and no refund will be made. The Provider will not be responsible for lost reservations.

Cancellation due to Force Majeure Events

If The Provider cancels a trip as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date, less any unrecoverable third-party costs incurred, will be provided. All FTCs will be valid for 24 months from date of issue.

Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs.

Cancellation due to Events other than Force Majeure Events

If the cancellation by the Provider is not as a result of a Force Majeure Event, the Provider will provide an alternative comparable trip (if available). If an alternative is not available, then a refund will be made. The Provider is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby.

The Provider is not responsible for other travel arrangements that you or your party have made outside the Provider and which are affected by our cancellations.

For more additional details, see the booking conditions of TruTravels at the following web address: https://www.aatkings.com/about-us/booking-conditions-published-5-august-2024/

• 1 Welcome Reception (WR)
• 18 Full Breakfast (B)
• 2 Dinner (D)
• 3 Lunch (L)
• 2 Local Dining Experience (LD)
• 4 Dinner with Wine (DW)
• 1 Celebration Dinner (CD)