Gate 1 Travel

Fabulous! Best vacation I have had in years! So many wonderful places, people, food, and experiences. Thank you for the memories of a lifetime. My dream of visiting Russia was fulfilled; the trip exceeded my expectations.

It was a very interesting trip - great value for the money. Our guides were all outstanding - very knowledgeable, informative & helpful. Enjoyed the Russian classes on board which helped to decipher the Russian alphabet. Kudos to Gate 1.

We booked a cruise through Gate 1 travel for April 2020. Because of Covid, we were not able to take the trip. We wanted a refund and the Dept of Transportation helped us to start the process of the refund. The airline tickets were booked through Gate 1 for Air France/Klm. Air France says they refunded the $5600 owed us to Gate 1 on November 28, 2020. Numerous calls to Gate 1 have resulted in “we don’t see the refund money”. I asked them to call Aur France since it was good customer service for them to speak to their business partner and they just keep hemming and hawing about not seeing the refund, if Gate 1 were any legitimate travel agency, they should have a direct contact with Air France and Gate 1 should make it their responsibility to help their customers to get the refund. They have not helped at all.

We were avid travelers and have never had such an uncooperative dealing with a travel agency. DO NOT book anything with Gate 1 - they are not a legitimate business since they can not help you should unforeseen circumstances occur. They do NOT stand behind their customers.

I'm writing a 5 star review because I was SHOCKED to see so many negative reviews for Gate 1. I have used other travel companies but Gate 1 is my first choice and I have booked 14 trips with them. Three of them should have happened in 2020 and one spring 2021. All have been cancelled. It took a while, as expected but I either got my money back or had option to have a credit. I received over 2k back and have similar amount on credit. Hopefully I'll be doing Japan in May of 2022. I'll rebook my other two as soon as I'm comfortable with the status of traveling the world. Gate 1 has great hotels, local guides who are ambassadors for their country/city. You get a people-to-people experience. Options to book extra tours or be on your own as hotels are always centrally located for touring on your own. I LOVE GATE 1. Maybe inexperienced travelers giving so many single stars.

I have travelled 3 times with them. I saw them gradually decline from an ok/ convenient travel provider to a low quality , cheap provider. Most people I know who like half decent travel have dropped them. So if you want more for less, they are for you. They will soon be keeping you in tents overnight

I have taken four trips with Gate 1 and have been extremely happy with all of them. All were well organized, professionally led, and budget friendly. I’m amazed at the quality of the hotels and meals provided for the price. I’m many places, the lodging was unique and had more of a boutique vibe than a chain vibe. For example, one of the hotels in Ecuador had a private hot springs right outside the door of my room. I couldn’t have researched and booked a more extensive and unique tour myself. I’m so looking forward to next year and booking another tour with them.

I have waited 6 months for a $450 dollar refund.
Just got an email saying they’ve finally sent me a refund, but ‘we’ve deducted $85 for the administration fee’.

I don’t know any company that profits from stealing refunded money that doesn’t belong to them. In England it’s illegal.
Their communication has been completely automated responses for 6 months, and no contact number available.
I’ve never had such a terrible and criminal service.
I really needed all my money back.
So angry and disappointed.

I bookeda holiday in September with gate one the company vieling authorised a refund for my flight cancellec gate 1 have still not responded or payed me back my money please do not use this company they will blame it on the airline but they are the ones in charge of returning are money

I will preface my comments by letting you know I am a travel agent. I discovered Gate 1 Travel in late 2015. I could not believe the prices for the trips I reviewed. I decided to give them a try before I booked clients which is my usual pattern. We booked a trip to China between Thanksgiving and Christmas 2015. We were visiting our Daughter and Family out of state and I thought it was silly to fly back home and turn around a couple of weeks later and fly back, so I found this Gate 1 trip to China. This was a 10 day trip with 8 nights of hotels in Beijing and Shanghi, all transfers, air from LA to Beijing, Beijing to Shanghi, Shanghi to Beijing and then back to LA for a price of $799 each. I was extremely skeptical with such a low price and did some checking on the company and could not find any issues. So, we gave it a shot. Additionally we booked 7 outstanding excursions for a total of $323 each and were in a small group of less than 30. The hotels were outstanding (4 & 5 Star), the tour guide was exceptional, the tours were on par or better than other much higher end tours, the transfers were seamless. The entire trip was off the charts of my expectation. Since this first trip, we have made numerous trips with Gate 1 and booked many clients with Gate 1. All of us have come away with how can they provide a top quality experience at such a fantastic price? I am still scratching my head over this but also booking with them as often as possible. I am so pleased that we took a chance and discovered a true Gem in the world of Travel. They are no doubt the best bang for your travel dollar. All of my interactions with Gate 1 staff while booking trips or on a trip have been excellent. They truly understand customer service as well as providing an unbelievable cost effective travel opportunity. I strongly recommend them to all of my Family, Friends and Clients. Do not let the low price deter you from experiencing what this first class company has to offer!

Gate 1 is the best travel agency. What you see on paper is what you get. Nothing but good experiences with their trips.

my outbound flight to Gothenburg changed and I need to cancel the ticket. However I want to keep the inbound and I need a new ticket and asked Gate 1 to contact me - this was 1 week ago and despite to emails there has been no contact - its like they dont want business - rubbish service

I had an Central European trip booked for June 2020. I have travelled with Gate1 on 4 previous trips and have been very impressed with the organisation, guides, accommidation and value for money on each of these 3 trips. Due to covid19 the 2020 holiday was cancelled but will definitely be rebooking this trip once their programme starts up agaon.

I have traveled with Gate 1 several times both on guided and independent trips. My experience has always been positive. I have never encountered a problem or misrepresentation from them. On a guided trip to Croatia and Slovenia, they provided additional meals that were not on the scheduled itinerary when there were some delays due to traffic. All representatives I have dealt with are very professional and helpful. I had a trip booked for Egypt that Gate 1 cancelled due to COVID19. I have a full credit for what I paid to use towards another Gate 1 trip and cannot wait for travel to open up so I can go with Gate 1 again. I highly recommend this company!

Beginning of this year I have booked a trip to Peru with Gate1travel for June of this year after Gate1travel had been highly recommended. Well, what can I tell you, with the Pandemic that nobody expected, the vacation including the flight was cancelled. I did get a refund for the vacation part, but I am still waiting on the refund for the airfare, which was the majority of the expense. Latham airline refers me to Gate1travel for any refunds as Gate1travel had booked the flights, and Gate1travel blames everything on the airline. And here I am, the consumer, that paid in good faith for a promise that was not kept, or for a product that was never received.
While I understand the special circumstances everybody is dealing with during this Pandemic, I want to point out that it not only hit the travel industry, but any and everybody around.
We are all trying to get thru those unprecedented times as good as we can, while trying to stick to our values and do the right thing.
And that’s what I am hoping for, writing this message. The right thing.

My trip cancelled due to COVID. I got an email saying do nothing. I finally contacted Gate 1 to see what was happening and request an airfare refund. They said Iceland AIR retained a $400 cancellation fee. Since USDOT said airlines weren’t allowed to do that and Gate 1 insisted that is what happened I contacted USDOT. What really happened is Gate 1 cancelled my flight before the flight cancelled and before contacting me. They forfeited my full refund by doing this and now I can’t get a response. The transaction was very shady. I will never deal with this company again. Oh and they told me they aren’t a travel agency is why they weren’t fighting to get my refund, not that through their actions they forfeited it. I believe they owe me this cancellation fee.