Spitsbergen, East Greenland and Iceland - Southbound

We were to travel with intrepid tours on a premium morrocco trip on sept 25,2023 However the 6.8 earthquake on September 10 made us rethink our plans. Would there be tremors? If we needed medical attention (we are seniors) would We be able to receive it? And we believed it was too soon to visit Morrocco when thousands of people just died in an earthquake. We did want to roll over trip to 2024.
We were told by Intrepid we needed to cancel two weeks before our trip started. That would have made sense in normal times, but this was not normal times whatsoever. There hadn’t been an earthquake in decades We were trying to get answers from intrepid, before deciding what to do.
We called and chatted multiple times and begged to have the trip rescheduled. Each customer service person said no and there was no opportunity to speak to a supervisor. It was a dead issue with intrepid.
Intrepid was totally nonnegotiable for allowing us to delay the trip. As far as they were concerned, the September 25 trip would depart with modifications. I asked what the modifications were. They couldn’t tell me. We spent thousands of dollars and no one knew what the modifications were but we were supposed to be willing to travel …really? I have been vocal on their Facebook page. No response from intrepid. Yes they had to ensure travelers in Morocco are safe, but they also should have had the manpower to address our concerns with the trip scheduled in two weeks
When we did cancel, they immediately posted openings on their website for the September 25 departure at a $200 discount so they kept our money, wouldn’t allow us to postpone the trip and aimed to sell our slot. Double dipping if you asked me,
I then read on intrepid‘s Facebook page that other people scheduled to take tours to Morocco around the same time as us got their trips rescheduled I was truly upset for company. The prices itself on its ethics, not treating each customer with the same rules is well unethical. I sent an email to the CEO in Australia and the general manager in North America. I saved in chat and emails with their customer service people I had evidence of our request to reschedule.
I finally got a response in two weeks. It was from an underling who didn’t answer my main question, which was why we weren’t offered the option to reschedule like others did. This person gave BS corporate speak about intrepid will apply what they learned to future trips, and thank me for my insight Why didn’t she answer my question and now with the war going on in Israel, Intrepid isn’t allowing future guests to reschedule the trip looks like they just d o what’s best for them in normal and abnormal Times
We had trip insurance but are still out thousands of dollars
Avoid this tour group at all costs

We have just done 3 Intrepid tours.
My review here relates to the Premiun Turkey in depth tour.
Excellent Guide Seda, Excellent driver Mesut and Excellent Itinerary.
Where this trip disappointed us was some of the accommodation was not Premium Infact one would not even meet the Original Tours standard.
We paid considerably more to travel at this level and like others in the group were disappointed all accommodation was not at Premium standard which is what we paid for. Some others were hoping to book Intrepid Premium again but said they would look at other options. It doesn't come near the Peregerine level which we understand Intrepid have purchased and call it Premium.

Update to my 1 star review. Intrepid has not returned +$7,000 from a trip our agent booked and paid for but was cancelled by Intrepid. We have submitted a fraud claim with the Better Business Bureau and now our lawyer is involved. Stay away from this company.

Intrepid is lovely, until you’re actually on the trip. I spoke to a number of kind and helpful staff with questions up until the start of my trip however, once this trip began I found myself in a different situation entirely.

I went on a trip with Intrepid from New York to Miami in a majority female group and our tour guide was creepy towards us the whole time taking pictures without consent, often not passing them on to us and even started private messaging members of the group after the trip had ended. I have tried to bring this up with intrepid multiple times through email but have received no response.

Besides this our tour guide also had never been to most of the places we visited so we often ended up being the one guiding him. Also, as a type 1 diabetic, keeping my medication cool and safe is extremely important as I literally depend on it to stay alive. Knowing this, I contacted intrepid ahead of time hoping they’d inform my guide after being assured that the guide would be able to accommodate me and I was in good hands. Upon meeting my guide I found out he didn’t even know what insulin was let alone the appropriate storage conditions. This lack of organisation on Intrepid’s part meant that I had to store my medicine in a cooler underneath piles of unsanitary food bags amongst ice which was melted most of the time risking water logging of said medications.

All in all I did not feel safe while on this tour and honestly think I may have been better off traveling by myself. Clearly more attention is needed in the hiring department.

Somebody came down with Covid, Intrepids policy policy is to continue the tour. Then at least two more people had it. My last trip with Intrepid Travel. Gadventures and Exodus both do quarantine, off the bus.

Intrepid Travel are disguising, backing a WEF agenda to limit our basic human right to travel through carbon footprint allowance. Spend your money elsewhere.

With great power comes great responsibility?! You aren't spiderman.
You aren't a government body, you are a commercial entity providing a service. You have no business encroaching on basic human rights.