You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. We recommend ‘Recorded Delivery’. Cancellation takes effect the day we receive your letter or email. Since we incur costs in relation to your arrangements from the time we confirm your booking you will have to pay the applicable cancellation charges as shown in the table below (which also applies if we cancel because you have failed to make payments on time - see ‘Payment’ section) together with the cost of any air fare for which we have had to pay at the time of the booking and will be payable immediately on cancellation.
When the cancellation letter is received by us before departure 60 or more days you will get Retention of deposit.
When the cancellation letter is received by us before 42-59 days of departure, then we Charges as a 30% of the total holiday cost (excl. insurance premiums).
When the cancellation letter is received by us before 28-41 days of departure, then we Charges as a 60% of the total holiday cost (excl. insurance premiums).
When the cancellation letter is received by us before 14-27 days of departure, then we Charges as a 90% of the total holiday cost (excl. insurance premiums).
When the cancellation letter is received by us before or less than 14days of departure, then we Charges as a 100% of the total holiday cost (excl. insurance premiums).
If you have to cancel for a reason covered by your travel insurance you may be able to reclaim the cancellation charges, less applicable excess. Insurance premiums are not refundable.