Russia Tour & Trip Reviews

Regretting my decision to book with Holland America. I have been on the phone for over an hour to get the address to our hotel upon arrival... no one can provide this information. Sad. Customer service is poorly trained all the way around. Terrible service. You know that gut feeling when you call the first time and get poor service (first impression), listen to your gut it's usually right. Wish I could cancel this upcoming trip.

Holland america lijn jullie moeten je schamen, diep schamen!! Ik heb een reis geboekt voor 10 personen, wilde nog het een en ander weten maar jullie zijn niet te bereiken, schandalig dat zo groot bedrijf de klanten niet te woord staat. De reviews over de Holland America lijn zeggen meer dan genoeg. Dit gaat jullie klanten kosten. Ik heb nu geboekt ( voor 10 personen ) maar het is wel de laatste keer.

Es war eine unglaublich schöne Kreuzfahrt rund um Südamerika (24.02.-10.03.23) mit der Oosterdam. Das Personal war professionell, die Versorgung schlechter Durchschnitt. Das gute Bier und die besten Früchte waren schnell alle.
Eine Katastrophe war der Checkin. Wir hatten zwei Zeiten zum Kommen. Als wir ankamen Chaos pur. Wir erhielten jetzt eine Nummer, alles andere war nicht mehr gültig. Die Nummer nach kurzer Zeit ohne Bedeutung. Wir warteten mehrere Stunden. Ordnung und Systematik Fehlanzeige. So was soll regelmäßig passieren!! Das wirft ein sehr schlechtes Bild auf HAL. Wir haben das Schiff einen Tag eher verlassen. Im Hotel hörten wir dann von der Checkout-Katastrophe.

I haven't even departed yet and I am already sorry that I booked with Holland America. Their website is difficult to navigate and their customer service is simply non-existent. My previous cruises were with Princess and Celebrity, both of which were much more responsive. Unfortunately, this time HA offered the itinerary that I wanted.

Robin and the crew at acis were brilliant and dedicated to creating a beautiful trip for our organization. The attention to detail and quick response in communication provided a feeling of safety and trust, which is key to any travel plans. The clear answers we received to our questions were speedy and thorough and I loved working with someone who understands the needs of musical and cultural groups. These folks are hard working, creative, flexible, and sensitive to the needs of their travelers. Bravo!

Holland America was the worst cruise line I have ever been on, I definitely do not recommend this cruise for any human on this planet including young people. Very unpleasant atmosphere and the staff are extremely unwelcoming and intimidating. Once you have left the port and your at sea, their attitudes start to change and they all start acting like thugs. I was shocked by the amount of unprofessionalism, but I guess people who have secure jobs on a major cruise line can treat their guests like crap and get away with it trip after trip. These losers are too immature and inhospitable for any human to enjoy their, “accommodations” and perhaps they should consider making a cruise line for wild zoo animals instead, because that’s how they treat their guests. Never again with Holland America!

The worst cruise company. Just don’t care and driven by pure greed. Hygiene poor and serving tongues left on food so cross contamination. Covid on board and many cases on board including our next door cabin had people confined to the room with Covid/19, which us hardly surprising.

Overcharged several times for wine package we had paid for. And charged us again on diverse occasions.

Although we booked many locations to visit, many cancelled en route and also pre-departure. Thefts from our cabin, expensive items stolen. Attempted unlawful withdrawals from our debit card in excess of 3700 usd.

Driven by greed. Dumped in many isolated areas and 60-79% we had to travel by tender. Many people suffering from disabilities could not use the tenders. Dumped in a rat invested town on one occasion. Having waited to board the tender for 2hrs, 40min travel in the sweat box, waited for coach 30mins with 40min travel to nearest town. Once there found the street could not be used dave for the roads and the Market was infested with rats. Thus typified many of the places we were dumped during the cruise.

Truly the worst company ever for a cruise. Customer service appalling leaving me now to sue the agent for this 33 day disastrous cruise.

The cruise should carry a Heakth warning relating to theft from cabin, unlawful transfers from customers account, not suitable for anyone suffering from disabilities. Covid friendly as the hygiene is appalling. Drinks over priced a typical bottle of beer 7 usd plus 18% service charge.

Staff hard working and food ok apart from hygiene snd coss contamination of food leading to the possible spread of Covid-19 virus

Totally disgusted. Dave your time and money, choose snd book with a good company such as Cunard, Celebrity, Pz&O but not this uncaring company designed to discriminate against those with disabilities

There is much to write.It would take pages and time to say.They don't care about customer satisfaction.I waited 6 months for a reply.
Very unhappy with the answer I received from them.
I will take my customer elsewhere.The one thing I can say the on board staff, cleaners, kitchen and food service you couldn't fault.They work hard.and always very helpful.

Duy, the tour leader was attentive, informative and the food we were given was fantastic.
So much so, that we will organise another night street food tour in Hoi An when we arrive there.

Acis has always been a great organization to deal with. However, it took perseverance on my part to get an initial connection. Perhaps it was because it was during the holidays.

Cruise date 2-11-23
Extremely dissatisfied with Holland America Cruise Line not being straight forward about Turks and Caicos horrific vaccination policy.
The vaccination policy for Turks and Caicos should be clearly printed on the advertised destination! After refusing to let us disembark in Turks, Holland America informed us we could find their vaccination policy hidden in “frequently asked questions”. Beware, Holland America is deceptive in their advertising of cruises .
Currently, we are stuck on this boat not being allowed to visit Turks. The destination is why we booked this cruise. We might just be one unhappy customer because we didn’t lie when asked if we were vaccinated before boarding the ship, but I can guarantee Holland America has thousands of visitors who did lie and were not required to show vaccination cards.
Holland America, Turks and Caicos policy is complete BS!!!
The cruise line doesn’t advertise the policy of Turks and you’re not required proof of vaccination when boarding the ship . All You need to do is just lie , say you’re vaccinated and then you can disembark in Turks. It’s just smoke and mirrors. If cruise lines advertised that Turks required a vaccination, the island’s economy would collapse and the cruise lines would loose a popular destination.
If you’re a believer in freedom of medical choice, boycott Holland America and Turks!!!!

Ik heb op 19 okt een mail gestuurd en wacht nog steeds op antwoord, belachelijk dat het zolang duurt, nooit meer een cruise met de Holland America line

They charge me for two people when I travel solo - pure greed, selfish and low life.

Wonderful cruise with ms volendam departing in ft.lauderdale 3/1 till buenos aires on 12/2 special thanks to James and Wayan who wonderfull serviced our stateroom 6169 .
And special thanks to Rian and Mint from the main dining room table 156 for the very good service!!
The cruise was a wonderful experience !!
Regards William (wilhelmus)and monique from the netherlands.

My wife died - so I travel solo. Holland America is shameful in the way they treat solo travelers. One, even if you sail solo you are required to pay for two unless you accept (don't) the solo cabins which can only be compared to as slave quarters.