Russia Tour & Trip Reviews
Editor’s Take
What to Look for in Russia Tour Reviews
Most trip reviews tend to focus on some or all of these 5 key areas, not all of which may be relevant to you: the tour guide, travel company, service level, country or countries traveled in, and the trip itinerary.
Remember, just because you see a 1 star review doesn’t necessarily mean that person disliked the country.
Russia tour reviews are overwhelmingly positive, with an average rating of 4.5/5 stars and a 93% recommendation rate. Value, guide, activities, lodging, transportation, and meals categories are all rated at a consistent 4.5/5 stars.
Many travelers rave about the itineraries offered for the top tourist destinations (Saint Petersburg and Moscow). The authenticity of the tours and exposure to the culture are also commended. Other positive aspects mentioned in reviews are the level of experience of guides and the expert planning behind excursions. While most find the fast-paced, packed itineraries positive, some travelers find the pacing to be a little too rushed. These travelers tend to rate these trips 4/5 stars instead of 5/5.
Reviews on the more negative end of the spectrum focus heavily on the disappointment in “optional activities” that are not included in the base price of the tour. Although these optional excursions are a common practice with many tour companies, they can be confusing and frustrating if you are not expecting them. Other focuses of lower rated tours mention hotel proximity to tourist sights and the effective use of free time offered. Overall, the majority of reviews mention positive experiences and aspects of Russia tours.
If you want a professional take on traveling in Russia, see the Travelstride Russia Guide »
Tour Reviews
A
Amy
Regretting my decision to book with… March 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
AVD
Alice Van Dalen
Holland america lijn jullie moeten je… March 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
PR
Petra Reichelt
Organisation sollte man können March 2023
- Value 3.0
- Guide 3.0
- Activities 3.0
- Lodging 3.0
- Transportation 3.0
- Meals 3.0
Eine Katastrophe war der Checkin. Wir hatten zwei Zeiten zum Kommen. Als wir ankamen Chaos pur. Wir erhielten jetzt eine Nummer, alles andere war nicht mehr gültig. Die Nummer nach kurzer Zeit ohne Bedeutung. Wir warteten mehrere Stunden. Ordnung und Systematik Fehlanzeige. So was soll regelmäßig passieren!! Das wirft ein sehr schlechtes Bild auf HAL. Wir haben das Schiff einen Tag eher verlassen. Im Hotel hörten wir dann von der Checkout-Katastrophe.
ZMG
Zan Mayo Glodich
If I Could Turn Back Time ... I haven't even departed yet and I am… March 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
C
Clara
Robin and the Brilliant Team at ACIS- March 2023
- Value 5.0
- Guide 5.0
- Activities 5.0
- Lodging 5.0
- Transportation 5.0
- Meals 5.0
Tour ACIS Company reviews
4
420yendal
NEVER AGAIN WITH HOLLAND AMERICA! March 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
W
William
The worst cruise company March 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
Overcharged several times for wine package we had paid for. And charged us again on diverse occasions.
Although we booked many locations to visit, many cancelled en route and also pre-departure. Thefts from our cabin, expensive items stolen. Attempted unlawful withdrawals from our debit card in excess of 3700 usd.
Driven by greed. Dumped in many isolated areas and 60-79% we had to travel by tender. Many people suffering from disabilities could not use the tenders. Dumped in a rat invested town on one occasion. Having waited to board the tender for 2hrs, 40min travel in the sweat box, waited for coach 30mins with 40min travel to nearest town. Once there found the street could not be used dave for the roads and the Market was infested with rats. Thus typified many of the places we were dumped during the cruise.
Truly the worst company ever for a cruise. Customer service appalling leaving me now to sue the agent for this 33 day disastrous cruise.
The cruise should carry a Heakth warning relating to theft from cabin, unlawful transfers from customers account, not suitable for anyone suffering from disabilities. Covid friendly as the hygiene is appalling. Drinks over priced a typical bottle of beer 7 usd plus 18% service charge.
Staff hard working and food ok apart from hygiene snd coss contamination of food leading to the possible spread of Covid-19 virus
Totally disgusted. Dave your time and money, choose snd book with a good company such as Cunard, Celebrity, Pz&O but not this uncaring company designed to discriminate against those with disabilities
S
Susan
Not happy with customer service March 2023
- Value 2.0
- Guide 2.0
- Activities 2.0
- Lodging 2.0
- Transportation 2.0
- Meals 2.0
Very unhappy with the answer I received from them.
I will take my customer elsewhere.The one thing I can say the on board staff, cleaners, kitchen and food service you couldn't fault.They work hard.and always very helpful.
JC
Judy CC
Siagon Street food by night Experience February 2023
- Value 4.0
- Guide 4.0
- Activities 4.0
- Lodging 4.0
- Transportation 4.0
- Meals 4.0
So much so, that we will organise another night street food tour in Hoi An when we arrive there.
R
Rachel
Acis has always been a great… February 2023
- Value 4.0
- Guide 4.0
- Activities 4.0
- Lodging 4.0
- Transportation 4.0
- Meals 4.0
Tour ACIS Company reviews
s
specialbsbcglobal.net
Beginning Cruise date 2-11-23, Nieuw Statendam February 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
Extremely dissatisfied with Holland America Cruise Line not being straight forward about Turks and Caicos horrific vaccination policy.
The vaccination policy for Turks and Caicos should be clearly printed on the advertised destination! After refusing to let us disembark in Turks, Holland America informed us we could find their vaccination policy hidden in “frequently asked questions”. Beware, Holland America is deceptive in their advertising of cruises .
Currently, we are stuck on this boat not being allowed to visit Turks. The destination is why we booked this cruise. We might just be one unhappy customer because we didn’t lie when asked if we were vaccinated before boarding the ship, but I can guarantee Holland America has thousands of visitors who did lie and were not required to show vaccination cards.
Holland America, Turks and Caicos policy is complete BS!!!
The cruise line doesn’t advertise the policy of Turks and you’re not required proof of vaccination when boarding the ship . All You need to do is just lie , say you’re vaccinated and then you can disembark in Turks. It’s just smoke and mirrors. If cruise lines advertised that Turks required a vaccination, the island’s economy would collapse and the cruise lines would loose a popular destination.
If you’re a believer in freedom of medical choice, boycott Holland America and Turks!!!!
CL
Cornelis Lankhaar
Ik heb op 19 okt een mail gestuurd en… February 2023
- Value 2.0
- Guide 2.0
- Activities 2.0
- Lodging 2.0
- Transportation 2.0
- Meals 2.0
ST
Steve Tietjen
They charge me for two people when I… February 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0
W
Wilhelmus
Wonderful cruise with ms volendam… February 2023
- Value 4.0
- Guide 4.0
- Activities 4.0
- Lodging 4.0
- Transportation 4.0
- Meals 4.0
And special thanks to Rian and Mint from the main dining room table 156 for the very good service!!
The cruise was a wonderful experience !!
Regards William (wilhelmus)and monique from the netherlands.
ST
Steve Tietjen
My wife died February 2023
- Value 1.0
- Guide 1.0
- Activities 1.0
- Lodging 1.0
- Transportation 1.0
- Meals 1.0

$ 740 12-days trip

NA 12-days trip

$ 1,573 4-days trip

$ 3,214 8-days trip