Gate 1 Travel

This company cons you on purchasing their travel protection in case you need to cancel your vacation but then when you try to cancel they won’t refund you your money!

High quality tours w fabulous guides and accommodations at low prices!!

We have traveled with Gate 1 travel on 5 exotic trips, India, Africa,Amazon, Peru, Croatia/ Europe and Costa Rica. We have spent tens of thousands of dollars with them. We were loyal customers, taking sometimes two tours a year with them. But when we booked our last trip to Greece in Jan 2018 for a travel date of Sept 2018 that is when the terrible service started. I booked the trip early Jan. We had a horrible family situation 2 weeks after booking. I told Gate 1 of this tragic event and was advised by them to cancel it. So I cancelled the trip with Gate 1 for Greece. I took out their travel insurance when I booked the trip. I paid over $3k for the trip up front and they told me to contact their insurance carrier. When I did and tried to make a claim with the insurance company, they said they had no record of reservation. I called Gate 1 and wrote them (Gate 1 )many times, that I couldn't put in a claim, because they told me I didn't have a reservation number. Gate 1 cancelled it, so therefore there was not a reservation. I went back and forth with Gate 1 to try to get my money back, and they kept telling me, contact the insurance company. After 4 weeks and 32 emails back and forth with Gate 1, I contacted my Credit card company and asked them to put it in dispute. When i told them I put the amount dispute they told me they couldn't help me. Well they weren't helping me before in the first place. My credit card company sided with me, and credited the full amount to my account. During this process, I got a call from Karen a manager of customer service at Gate 1 literally screaming at me that I had to pay for the $951 airfare or they would block my email address. It was insane. I have never been treated so badly by a company. Having to deal with Gate 1 travel after having the stress of my family emergency was over the top. They treat their loyal customer like dirt and are so unprofessional. It is really sad too, because my husband and I are retired and travel all the time, once again. I recently tried to book a trip with them, and they told me I was black listed. Black listed! Seriously? You are not a loyal customer to them, even if you spend thousands of dollars with them. Don't travel with Gate 1. Terrible Customer Service and once they have your money, they won't give it back.

They charge you for everything and everywhere they can charge you. From a simple name change even if the fault was from their end, they will still try to charge you. So you better be checking everything you're paying for and make sure all info you gave them are correct. Or better yet, find another travel company to assist you.

Wonderful trip with a great company and great value for the price! I can’t wait to go again....

High quality and reduced costs; repeatedly great customer service; Incredible variety of places and experiences.

Everything is taken care of and the guides are very knowledgeable. Will always think of them first when I decide to go anywhere.

I highly recommend Gate 1 Travel. You take care of us every step of the way and the deals can’t be beat. My husband and I practically brand evangelize for Gate 1. We tell everyone!were just back from our 14th trip and we have 3 more booked.

My husband and I just returned from our 14 day Costa Rica trip. Gio Madrigal was our tour guide and he was absolutely FANTASTIC! He greeted us the evening we arrived with a very warm welcoming smile. He was amazing throughout the trip! He made sure we had everything we needed - even bottled water for the duration of the trip. Costa Rica is a beautiful country and Gate 1 Travel made it the perfect vacation. Thank you for a fabulous time!!! We highly recommend going through Gate 1 Travel when booking your next vaca!

Went to Israel on the 9 day Believers Tour over Christmas. My family and I had a wonderful time and saw so much! We followed all the sites Jesus went to during his birth, ministry, and resurrection. We were even in Bethlehem at the site of Jesus birth on Christmas day. The guide was very good at explaining all the history and keeping us on schedule. The bus was comfortable and the hotels were excellent. Plenty of food at the meals but my 16 yr old was unaccustomed to anything but American food. We however were able to get Domino's pizza delivered while in Jerusalem.

We just returned from the 9 day Thailand trip. Our guide Ake was fabulous- very friendly and helpful with suggestions for our free time. The bus was very clean, and they provided cold bottled water several times a day. All the hotels were very good; actually better then I was expecting. We saw and did a lot in a short time. The price was great especially since we booked when they had a promotion discount.

Went on a few Gate 1 trips. Italy, Greece, Israel.

Very organized and perfect itinerary. Tour Managers were excellent- very well prepared.

Hey everyone just a few comments on the great 15 day trip tp see Ecuador. The trip included the lowlands, the Amazon basin, Galapagos the highlands of the interior. The added feature was the great tour manager Eduardo Borja who made this trip even better. Now this trip is not for everyone if you are the couch monkey or the once around the block with your dog this trip is not for you. This trip is very active with a walking day averaging 7 to 10 miles a day mostly up hill it seems. Now you add the temps in the high 80s, the humidity in the high 80s and the thin air in the interior it this trip can wear you down. The upside is the variety of what you will see and the first rate hotels that have been picked for the tour. The staff, meals and rooms were great with some coming with pools at their location. The one problem is you are only in most of them for a night and if you stay longer your days are taken up with tours.
As already mentioned this is an active trip an example is going to the Galapagos, there are approx. 11 different transfers just getting there so be prepared. Now as mentioned this was a great trip but there are a couple of points.
1) Watch out for Altitude Sickness this is very real and I came down with it bad.
2) Drink lots of water
3) Sun Tan lotion and bug spray.
4) A Good Hat.
5) A small flash light to use on you Amazon night walk.
As mentioned this a very active tour and I can be the example of losing 15 lbs. on this trip due to the walking and heat. So have fun and enjoy see if you can pack a little less due to all the transfers. CWP

We've done four trips with Gate 1, to far-flung destinations. They've all been great. There are always a few irresponsible, immature whiners who blame any bad experience on somebody else's incompetence instead of their own.

Gate 1 has treated us great. Two years ago, I had to change flights two or three times, and although on the last time they warned me there would be a change fee and I agreed, they didn’t charge me. Also, when I found they had a better deal on a trip we had booked, they switched it easily, and we got a slightly longer trip at a lower price. We also find that their trip insurance cost is very good – only company in which I’ll take THEIRS rather than getting my own elsewhere. Finally, when I had a trip insurance claim, they were very helpful. They have high integrity, and their prices are very reasonable.