Gate 1 Travel

Cancelled a trip to Vietnam in late January 2020 due to the Corona Virus and our senior age. Front line Customer Service stated that they would charge $200 pp to cancel and we had 3 weeks to re-book. I requested to speak with a Manager and after discussing with him the right / wrong business model, he waive the charges but the only trip available in 2021 was double the cost. I have tried to re-book a trip that we would like to take but no re-bookings allowed until airlines start flying to different countries. We have enjoyed multiple trips with Gate 1 in the past but are hesitant to book any future travel with them due to their cancellation policies.

We had multiple issues with our trip and they owe us money for optional trips that they canceled. They also charged a change fee that the airline says should not have been charged. We returned on March 20 (31 days ago) and have sent multiple emails asking to speak to a supervisor. Only response thus far was a small credit for a future trip. No further response from them. Now, they are only taking calls from people who have travel booked in the next 60 days. What about people who already traveled and have issues to be resolved? I understand the mess created by the pandemic, but expect to hear from a supervisor within 30 days. We have been extremely patient. until now.

We had multiple issues with our trip and they owe us money for optional trips that they canceled. They also charged a change fee that the airline says should not have been charged. We returned on March 20 (31 days ago) and have sent multiple emails asking to speak to a supervisor. Only response thus far was a small credit for a future trip. No further response from them. Now, they are only taking calls from people who have travel booked in the next 60 days. What about people who already traveled and have issues to be resolved? I understand the mess created by the pandemic, but expect to hear from a supervisor within 30 days. We have been extremely patient. until now.

Due to CoronaVirus, we had to cancel out trip to Greece. Travel One returned ALL our money. Thank you so much!!!!

I have traveled with Gate 1 7 times and had 3 planned trips prior to COVID. I am disgusted by the lack of communication and transparency this company has displayed. GATE1 has proven themselves to be unethical in light of the pandemic. It seems that canceling travel then offer credits instead of refunds is their ploy to save money & past cost or losses off to the consumer. I have made numerous calls about my canceled trip which was to leave April 15th to Australia and still have not been reimbursed for my flight. i think its time to look at pursuing legal actions. Instead of refunding my money, they merely blame the airlines. I have lost all faith in this company. consumers are treated poorly and are not looked out for.

Gate 1 would not refund pretty much any of our trip after travel to Europe got banned for the Corona Virus. They gave us basically 25% back (which I still haven't even seen) and referred us to travel insurance for the rest. Then travel insurance they provide basically said the fear of contracting a disease doesn't count as a valid reason nor does my wife counting as a high risk individual for the disease due to being pregnant. I would never book with Gate 1 again at all.

Their policy when this started was they would give back 50% I believe minus cancellation fees from airlines which apparently ended up being $300 per person. Just utterly ridiculous.

They have cancelled our scheduled ( and paid for!) trip to Oberammarau, because the Passion Play. itself is cancelled. Gate One will only give us 75% of the amount we paid! Why? This is cheating us, blaming it on the Corona Virus. Too bad! This was our first experience with Gate One, and we will NEVER travel with Gate One again.

They have cancelled our scheduled ( and paid for!) trip to Oberammarau, because the Passion Play. itself is cancelled. Gate One will only give us 75% of the amount we paid! Why? This is cheating us, blaming it on the Corona Virus. Too bad! This was our first experience with Gate One, and we will NEVER travel with Gate One again.

Reasonable prices and the Escorted Tours are very well planned with professional guides , friendly and knowledgeable.

I have traveled with Gate1 before and have always been pleased. My friends and I booked a Tulip Time cruise departing April 25th. It was cancelled of course and we were told if we rebooked we would get a 100% credit which we have on our account. The problem is they will not allow us to rebook for next year yet, while new bookings are allowed not rebooks. Gate 1 has a special right now that saves $800. a person but expires April 30th. I'm afraid the special will be over when we get to book. When the trip was cancelled we lost the credit promotions from last year. I feel we are being treated unfairly and should have been given priority in booking.

We appreciate all the assistance because of the Covid-19. It caused us to cancel our trip. We hope to travel in the future. Thank you.

Took the tour of Israel last month and enjoyed it a lot. It was very stressful with all the closures and the stress of Corona going on, but our guide Boaz was awesome and very knowledgeable about the history of all the places that we were able to see. Our driver Basham was excellent driver. I will definitely recommend them and Gate 1. This is my second time with gate 1 travels and I give them 5 ⭐️⭐️⭐️⭐️⭐️

Extremely disappointed

Gate 1 will not refund money for tours. The company has set arbitrary dates that they see as safe to travel. This is an unprecedented world wide pandemic. We are 18 days after the date where they will refund 75% of cost excluding airline. The fall will not necessarily be safe to time to travel. COVID-19 will reappear again in the fall until there is an immunization in 12 to 18 months. Groups of travelers will be the most worrisome. Our travel insurance we paid for is no help for a pandemic. Other travel agencies are working with their patrons.

We have seen so much of the world with Gate 1. Never have been disappointed after 12 trips. Can't wait to reschedule our cancelled 2020 trips.