Name: Awful company. Please don't use
Item: Gate 1 Travel
Rating: 1.0
Author: Christine Thorley

Gate 1 Travel Tour & Trip Ratings

3.6/5 Great

792 Reviews

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Excellent

473

Great

27

Average

33

Disappointing

34

Terrible

226

Value

3.6

Guide

3.6

Activities

3.6

Lodging

3.6

Transport

3.6

Meals

3.6

Gate 1 Travel Reviews

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Nilda

Apr 2022

Written on

Gate 1 Discovery 15 Days Moroccan Allure

I have been travelling with Gate 1 since 2013 and so far this is the best trip i ever had. This time i was travelling with my husband, 4 classmates and we're all a...

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Amelia Chan

Apr 2022

Written on

Flights cancelled because Gate 1 did not complete my flight reservation

I booked a trip with Gate 1 Travel to Brazil, Argentina and Chile with flight included on 11/25/2021 for 2 people. I selected the American Airlines flights which Gat...

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Nick Landau

Apr 2022

Written on

OUTRAGEOUS CUSTOMER SERVICE

(1) Sent multiple emails over the course of 2 weeks to Gate 1 to find out how to pay them only to get a form reply each time which was no help whatsoever. Finally go...

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Shopper

Apr 2022

Written on

Zero pre-trip service!

I was trying to contact them on the phone to get the bank details to pay by electronic transfer, and they kept on giving me an automated response!. I thne tried to ...

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Melissa Groenen

Mar 2022

Written on

26 hours before our return flight we…

26 hours before our return flight we got an email with a change in our schedule, this means a completely different flight, and more than 12 hour later in our end des...

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Gate 1 Travel Reviews

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Linda Borneman

Mar 2022

Written on

I loved my trip to Turkey.Weathet was…

I loved my trip to Turkey.Weathet was cold but not their ...

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Kp

Mar 2022

Written on

Be sure you understand that their…

Be sure you understand that their "cancel for any reason" policy is just a future credit (minus $700) and extremely misleading. You'll never get your hard earned mon...

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ORTHOPAEDIC SURGERY

Mar 2022

Written on

Still waiting from December 2021 to get…

Still waiting from December 2021 to get refund wrote to VP Mark Kastner and senior VP Ilene Pipano and no response. We booked trip from our Parish Priest who has tre...

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nancy schuler

Mar 2022

Written on

Seeing the people and gorillas in…

Seeing the people and gorillas in Uganda was a once in a lifetime experience. The safari through Queen Eliz. park was terrible. The guides did no tracking ahead of ...

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David G

Mar 2022

Written on

I've been on multiple Gate 1 tours and…

I've been on multiple Gate 1 tours and just got home from Mexico city and Oaxaca tour and it was great! They arranged a covid test at hotel and things went really w...

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Gate 1 Travel Reviews

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customer

Mar 2022

Written on

Croatia 13 day tour

We traveled to Croatia, Slovenia & Italy thru Gate1 in October 2021. The experience we had every step of the way was fabulous! When our connecting flight was c...

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Elisca

Mar 2022

Written on

I booked a trip to South Africa prior…

I booked a trip to South Africa prior to the pandemic. This was done before a vaccine requirement. I have medical exemption and can not get vaccinated. I would like ...

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Reva Vijay

Feb 2022

Written on

Ecuador & Peru Vacay.

We just returned from a 11 day vacay to Ecuador & Peru. It was a great vacation . Outstanding accommodations on the banks of Napa river & sacred valley. The...

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Colette Merrill

Feb 2022

Written on

Can’t get a hold of customer service once you’ve booked and paid for your trip!! :(

I’ve spent several thousand dollars on an upcoming trip. Yet, every time I try to get a hold of a customer service agent to ask about my flight time, I get a message...

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Andrea Heldsinger

Feb 2022

Written on

Poor customer experience with Gate 1

Missed my connecting flight due to a weather delay. The 24hr customer response was aweful. The did not rebook my connecting flight and no one answered the phone afte...

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Gate 1 Travel Reviews

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Sandra Ritenour

Feb 2022

Written on

Unfortunately a great company has…

Unfortunately a great company has changed. I have been on many of their tours and recommended gate 1 to many people, but I will not anymore, unfortunately their cust...

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Jason

Feb 2022

Written on

Gate 1 has gone from questionable in…

Gate 1 has gone from questionable in their practices to downright dishonorable. And they don't care. After a package was booked, they actually increased the price ...

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Larry L

Feb 2022

Written on

Gate 1 Travel...great value/quality

We all know that travel in the past two years has been risky. And blaming a travel company for canceled flights, cars, etc. seems unfair. I have traveled with Gate ...

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CB

Feb 2022

Provided byGate 1 Travel

Scam and terrible customer service

Terrible customer service and basically a scam. Changed flights without telling me or getting confirmation. Paid an extortionate fee for a checked in bag and they on...

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Christine Thorley

Jan 2022

Written on

Awful company. Please don't use

I am 5 months since my flight was cancelled by Gate 1 and still waiting for the promised refund. Every time I chase I just get fobbed off with the standard response...

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