Gate 1 Travel

Their advertisement says full refund but we paid in full 2 months ago and they dropped the ball didn’t buy the airline tickets, now they want us to pay double to have same itinerary. Waiting for a manager to call hoping he/she won’t be as rude as the last person I talked to. She said Can only refund 50% but they haven’t paid for airline or hotel????

Gate1 Travel canceled our trip.
We planned for months, spending on getting visas, and taking personal time off work, Gate1 took our money and pulled the plug! It became greedy and put profits before people. No one in the company is ready to talk to us, they do not have a corporate office but a handful of scattered agents.

The 14 day England, Scotland, and Ireland was a great trip with an excellent guide, Jaime who was knowledgeable and funny. Our driver was great and most hotels were good. My complaint is that Gate 1 charged us $111 for a $37 taxi ride to the airport in Dublin. Then they put another person in our cab nd she paid $111, so we paid $222 for a $37 taxi fare. I have written twice to Gate 1 and not heard back.

Res# 2287535
There was no booking on a domestic flight for me from Istanbul to Gaziantep on 10/3. The tour guide, Serdad, insisted that I must pay at the counter of Turkish Air instead of paying from other sources. Later, I got cash reimbursement, but he should be more careful, which could easily be preventable. Serdad did not inform us how much to walk involved at each spot; his time management was poor, and for example, we had two hour lunch break In front of the Zeugma Museum on a hot day without AC. We could enter the museum earlier.

The absolute worst travel "rip-off" travel agency of the 21st century! Overpriced, they require you to leave a deposit that is non-refundable without exception, requiring you to rebook with them or forfeit your deposit. Read the fine print. There's much better travel experience out there.

Gate1 will not answer emails.
 Reservation # 1998259

6/14 arrived Toronto on time. Plane to St John delayed several times for mechanical reasons then cancelled.
Called local Gate 1 number - no answer
Called emergency number - no answer - left voice mail message - never returned call
6/15 12:30 am arrived St John via Montreal. No Gate1 representative. No Luggage. Took taxi to hotel.
Informed tour director of problem. She stated, we know that several people are going to have problems. Last tour had 8 people with missing bags and flight problems. It is happening on every tour.
Started working on missing bag. Gate1 provided no help in locating bag.
Bag never caught up with us. Made 27 calls to AC over the week. Spent over 11 hours on phone dealing with bag. Missed several activities.
Week was very stressful. Enjoyment was greatly diminished.
Issues: No Answer to help numbers
No Gate 1 representative met a gate.
Gate 1 should have dedicated help desk for flight and bag issues. No way the tour director can handle these issues.
Gate1 has made the decision to continue tours knowing full well that an unacceptable number of customers will have problems. Tours should be suspended until airline issues are resolved or at least customers should be notified of the issues and be given the option to delay or get credit on future travel.

I am sure your standard answer is to deny culpability and blame the airline. That may be true if it wasn’t for the fact that Gate1 knew, for certain, that an significant number of customers on every tour will have problems.
On our return home we missed a connection due to Air Canada problems and we had to spend to night in the airport with no compensation from Air Canada.

We got our bag 5 days after returning home. Air Canada has denied reimbursement for canceled flight and lost bag. They use Covid as excuse for all problems. We are out over $1000.00 because Gate1 knowingly put us in this situation.

For the reasons above, I am asking for a $2000 credit toward future travel. Nothing can undo the extreme stress that we endured on this tour. We had another trip already booked but if Gate1 refuses to make this right it will be our last.




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I have been on many tours and this one was amazing. And I want to Acknowledge that our tour guide made this trip spectacular and a primer for return trips to Sicily and gate 1. Riccardo Panareo guided us through our tour with compassion and a true love ❤️ of Italy. Not only did he make us feel comfortable but he also was patient and caring. “Piano ….Piano”

We are just returning from a 10day New England Fall Foliage tour. How wonderful! We were impressed and very pleased with the accommodations, the food, the ports of call, and especially the flexibility of our tour guide Kathy. She was uplifting and gave us her best weather permitting.

Just came back from a Tour of Spain. Our tour guide José Luis Figuereda, was excellent. My husband contacted Covid 19 on the 4th day of the tour. Jose was extremely helpful and caring and took care of us for the rest of the trip. And his knowledge of Spain history is remarkable.
I would highly recommend Gate 1.

Just returned from the Kalaidescope 15-day Greek Trip.
Greece is beautiful from Thessaloniki to Athens to the Islands of Mykonos and Santorini. The tour guide, Angeliki, deserves her name. Not only is she extremely knowledgeable, she is kind, gracious, and treats everyone as if they are the most important traveler. Our return flight was cancelled out of Santorini, and other travelers from other groups were affected, and the three Gate1 Tour Guides returned to the airport and made sure we were rebooked, had hotel plans for the night, and took care of us until we were on our way to our destinations. This is my third trip with Gate1 and I will book more tours with them. Shout out to our Diver on the mainland, Nikos, who an such a sweet gentleman, and our drivers Takis and Demetrios. Not to mention Yianis & Mariana who treated us as we were in their group during the flight fiasco, and then the lovely Constantine - all the people who work for Gate1 deserve our kudos.

I highly suggest that before booking a trip with this company, think again! I was fully aware that traveling with covid would be a risk; however, did not expect the unprofessional negligence that occurred. Unfortunately, I returned from my trip with a bad case of covid which has caused my health to decline and have been unable to work. The tour guide inquired on a few occasions as to "why I was wearing a mask because covid is no longer a threat!" Other people on the tour also came down with the virus; however, it was brought to my attention from another person in the group, a health professional, that the tour guide was sick. I immediately sent him an email to inform him I was sick as I felt it my responsibility. He never had the courtesy to inquire how I was doing, which to me speaks volumes. I reported this to the company who took no responsibility and twisted my words regarding the situation and offered no retribution. Not believing a customer is not acceptable! The over all experience was dreadful from the moment I paid for the trip as I couldn't sign into their website, waited several days each time I needed assistance for a call back and when I got to the airport for my trip, it took a few hours to sort out my reservation and government documents as my information had not been properly transferred.

We've been on several Gate One tours, but after this fiasco with flights and hotel stays in Equador we will not be using them again. Flight got permanently canceled on the return making us lose a whole day of the contracted 4 night trip. Gate One did zero.... nothing.... to resolve the issue. They were kind enough to offer another flight at an additional $3600. Sorry the company is hurting that bad were they can't fix the problem. We wl not be using Gate One again and I suggest you save yourself the headache.

We just returned from a 12 day Italy tour .We honestly felt that Gate 1 did a good job..we enjoyed our tour Guide Andrea who made it so much fun..
The hotels were adequate, in some good locations and the food was plentiful.
It was generally a well done tour

I bought a pre-paid $35 Budapest airport pick up and transport to hotel. My flight was delayed. I called the Gate 1 emergency line (call was routed to India) to inform them that my flight arrival is delayed to 11:30 PM, and I was assured that I will be picked up at Budapest by a driver holding a Gate 1 sign. To make sure that they got my message, I called the emergency number again and I was again assured of the airport pick up. When I arrive Budapest airport with my luggage at 11:30 PM , it was heavily raining and the Gate 1 driver was NOT there to pick me up. There was no available taxi in the airport that night. I called the Gate 1 emergency phone line (again routed to India) and I was told their local vendor office is closed and I should wait till the sunrise for available taxi. Gate 1 emergency call agent showed NO sympathy at all. After 1.5 hour, I was able to hitch a ride with a couple who has private car pick up for 25 euros. When I return from my trip, I filed a complain to Gate 1 travel. After their investigation, customer relation officer Nikki Hardon emailed me saying there was a misunderstanding on Gate 1 agent’s part that they sent a driver to pick up my travel companion instead of me. They apologize and said they will only give me $25 coupon ( with one year expiration date) and I have to split that $25 coupon with my travel companion who was picked up already by the GATE 1 driver at the airport 6 hours before my arrival. Can you imagine that I pre-paid $35 for the airport pick up but I was left alone in the airport in heavy rain, and yet I only receive a $25 coupon with one year expiration date? I lost my pre-paid $35 airport pick up. The $25 coupon only offset the 25 euro I paid the driver of the hitch ride I took at the airport. Gate 1 gave me a lot of stress and yet they don’t care about me after they took my money. When i call the Gate 1 phone line to complain, I was told to send the complain via email so they won’t have to deal with me in person. Beware of Gate 1 travel. They only post good reviews on their website. Bad reviews like this will never be shown on Gate 1 website.

This company is an absolute joke to deal with. My mother and brother had a reservation for a trip to Africa and spent over $8,000 for the trip. About 3 weeks before, my 88 year-old mother. who I was going with had to have open-heart surgery and is taking time to heal. We called 16 days before the trip to change the name to mine (the bother/other son), since all they would do is offer us a 10% credit, this guy Jose seemed genuinely concerned and said that as long as we make the change by the end of the following dat, we could change the name for $50 fee. Well, today we called, my brother spoke to that same agent the told him about the name change policy that he had made a mistake and could not and would NOT change the name. He wouldn't let us speak to a supervisor (because clearly, he was new and didn't want to get in trouble) and he had to intention of lifting a finger of doing ANYTHING to help us. We called back and calmly spoke to another guy; who also had no intention of helping us and hung up in our face.

A
THIS COMPANY IS DISHONEST and it shouldn't be a surprise that we will never even consider or recommend anyone use.