Excellent
455
Great
26
Average
30
Disappointing
29
Terrible
206
Value
3.7
Guide
3.7
Activities
3.7
Lodging
3.7
Transport
3.7
Meals
3.7
Gate 1 Travel Reviews & Ratings
Gate 1 Travel editorial reviewView profile 3.7/5 Great 68% 745 reviews
Gate 1 Travel Tour & Trip Ratings
3.7/5 Great
745 Reviews
Gate 1 Travel Reviews
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Service needs improvement
Their service is degrading. Lately they offer you a 7 days tour, but in reality is 6 because day #7 is the flight back, at midnight or 1am. This happened on our last...
Loved Discovery Galapagos Tour
Experienced my first trip with Gate1 in April 2022. We traveled to the Galapagos, Ecuador & the Amazon (Discovery Tour). I have to say it was excellent & tou...
I did speak with Gate 1 representative…
I did speak with Gate 1 representative and all of my issues have been resolved. Therefore, I am pleased to update my rating from 1 to 4 star due to the excellent ser...
Gate 1 customer service sucks
Gate 1 customer service sucks. Five hour wait for a return phone call. I had completed 8 trips with them in the past with no issues before 2019. My latest trip will ...
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Gate 1 Travel Reviews
Concerned about my Fall 2022 trip
I, too, have had excellent travel experiences with Gate1 several times over the years. HOWEVER, I am due to travel in October, and am having no success contacting th...
I have traveled with Gate 1 Travel to…
I have traveled with Gate 1 Travel to the Italy, Spain, Germany, Hungary, Portugal, and Most recently, Greece. Every single trip was a five star experience! The tour...
Worst service, call system, and hours/days on hold/callbacks. No one knows what they're doing.
If I could, I would give this company a negative 10 and I haven't even left yet. I signed up to go to Portugal/Spain in October. I won't go into detail about the dat...
Unacceptable changes for our tour
A group of 6 of us booked a trip to tour New England Fall Foliage. After making our final payment we received an e-mail that changes had been made to our itenerary b...
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Gate 1 Travel Reviews
We are booked on a tour for Norway in…
We are booked on a tour for Norway in February. I was trying to prepare for it. Tried to call gate1 several times, one time they said someone would call back in 3 h...
Very dissatisfied with Gate 1 decision…
Very dissatisfied with Gate 1 decision to not issue a credit for a booking we had to cancel due to health issue. $2500 gone, no discussion just gone. I would expec...
Just A Disappointing Experience with Gate 1, But the Canadians Were Great!!I think the experience you have with…
I think the experience you have with Gate 1 Travel depends on what type of tour you are taking. We did a "Small Group Discovery" Tour three years ago and it was ver...
Update Your Covid Vaccination Policy
I have taken 4 Gate 1 tours in the past - Turkey, India/Nepal, Morocco and Greece. I recently tried to book a walking tour in the Amalfi Coast and Sicily with a fri...
Gate 1 Travel Reviews
No Help!
I have taken several trips with Gate 1 in the past and have always been satisfied with its service. In March 2020 my trip to Turkey was cancelled by Gate 1 due to t...
Very Frustrating finally spoke with…
Very Frustrating finally spoke with Gate 1 Supervisor and zero solution as of yet. Trip to India and Nepal with all the bells and whistles! Can’t use the cancel for ...
My wife and I have traveled on several…
My wife and I have traveled on several Gate1 tours throughout the years. Gate1 has provided accurate descriptions of each tour. Their guides have been extremely kno...
Gate 1 had worse customer service team…
Gate 1 had worse customer service team I ever experienced!! Hired incompetent people, rude, can not do their job, and can not reach manager after numerous emails and...
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