Ewan was fantastic in helping me arrange a US trip for me and my Fiancée. Gave me all the top spots and recommendations on what to do, when all I really had to start with was a broad idea of where I wanted to go.
The locations were perfect and the activities made the experience extra special.
I would definitely recommend Audley and especially Ewan to anyone looking for a more bespoke experience.

Unfortunately, I can't review our TRAVEL experience with Audley Travel, but can comment on their non-responsiveness.

I contacted Audley as they came recommended by Wilderness Travel, the company we traveled with previously.

I left multiple messages for their regional specialist Adam -- voice messages through his co-workers (Alec and Jacky), email, website inquiry -- he didn't reply. I finally spoke to another specialist at the office (Lydia) and pressed her to not take yet another message for Adam, but tell me honestly if they are interested in working on our itinerary or we should move on. She then told me that they are busy. Well, wish they had some integrity to tell me on the first call, so I didn't have to loose time on trying to contact their "specialist".

p.s. They sent their automated marketing message with ALL their trips listed in response to my website inquiry. In this message they included: "When you are ready...". I replied that, indeed, we are ready, as I explained in my inquiry -- ready, know where and when we want to travel and are inquiring if you are interested in creating a private journey for us. No reply! Instead, they sent another marketing message the next day (and after Lydia already told us that they are very busy and won't be able to make reservations.) The second marketing message had no option to "unsubscribe". Again, I replied to that message and asked them to stop spamming me with marketing materials.

UPDATE: Audley's Client Experience Executive reached out to me in response to this review. She apologized profusely and wanted me to know that my "feedback is being heard". She said that she spoke with the employees' manager to "ensure mistakes like this don’t happen again and provide additional training to support their growth." She also promised to ask the marketing to delete my name from their marketing list. I took her at her word.

I don't know if this interaction with the client experience executive convinced me to seek Audley's services in the future, but I promised her to include in my review this "status update".

Unfortunately Audley Travel are so arrogant they don’t believe anyone else can provide a better holiday at lower cost

I’m booking for South Africa and they simply can’t accept that another company can provide a better itinerary at a lower price - even to the point of asking for the other quote and saying this is usual practice in the industry!! ( rubbish) . Totally unprofessional behaviour. Furthermore , sending me emails knocking my choice of hotel and safari park while at the same time promoting hotels that clearly have issues as evidenced by poor ratings on the major sites

I use another well known travel provider that actually provide high quality at a decent price

Audley are simply interested in selling the highest price hotels etc that give them the maximum profit rather than what is right for you

They love themselves and keep on saying nonsense such as “ I’m really pleased with what I’ve come up with and hope you are too “

They need to get real

I won’t reveal the name of the agent dealing with me as that’s probably unfair

Where do I start, a trip of a life time, with experiences and memories for all my family. Every detail of our amazing journey in Cambodia & Vietnam was exceptional. The key was the guides provided, local, knowledgable and flexible, they all became friends over our stay. Engaging in the culture, experiencing life from food to travel, to luxury and amazing people. I would like to thank Mark Hotham for creating such special trip with many memories, to all the guides, Sophea, Tien & Tan and the drivers. Will I be booking another trip with Audley - yes, my only problem is what location

We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. We were a party of 11, coming from the UK and Australia at slightly different times.
Mark Hotham at Audley Travel helped us to put together the holiday of a lifetime. He helped us through the complexity of different start dates, advised on a suitable hotel and arranged a terrific trip to the Elephant Hills camp in the jungle.
The arrangements worked splendidly, the hotel in Khao Lak was first class and the Elephant Hills trip was magical.
Nothing was ever too much trouble for Mark and every effort was made to deliver the holiday we were looking for.
We have already recommended Audley travel to our friends and they will be our first choice of travel agency from now on.

This was our first time using Audley to organise a holiday for us and Ewan did a simply fantastic job. From the very first contact call, where we explained what we hoped to see and do, to wishing us 'Bon voyage' as we stepped on to the plane, Ewan was always there, helping and guiding. He selected exactly the sort of hotels and experiences we were looking for as well as the flights and car hire in one seamless operation. We will definitely be using Audley again !