Oktoberfest in Germany

I have been trying to make the best of this trip, but honestly, I’m having a terrible time. This has been the most stressed I’ve ever been on a vacation.

I’m currently stuck in Iceland, no one from the EF team will not respond to me, I’m out a LOT of money, I’m FREEZING, and I’m severely uncomfortable.

I would HIGHLY NOT RECOMMEND EF Ultimate Break for any of your travel needs. They do NOT take care of your problems— they just make the most money they can off of you and do not actually care about your comfort or concerns.

This trip has sent me on an incredibly LOW low, and I just want to go home, but that would be a substantial amount of money I can’t afford.

I have been bouncing around contacting EF, JetBlue, Icelandair, and British Airways. I still don’t have my luggage, and it is the LAST DAY of planned activities already.

I also found out from JetBlue that there was a refund issued for $834 for the original flight we didn’t make (that’s just one of them)— yet, *I had to pay $1100 to EF Ultimate Break to rebook on my new itinerary that made me miss my first day of touring, and I DID NOT see that $834.

I am beyond mad and tired and ready to be home safe. This is disgusting service.

Three people (including myself) were stranded in Italy while the rest of the group went to Greece because of technical issues with our tickets, and the company took many hours to contact us, and even longer to get back to us with another flight. There were issues with two of the excursions where most/all people couldn't go and the company never got back to a majority of us. Only breakfast is included (it's usually some bread and ham or something). It's a gamble how your trip goes depending on who booked the same trip as you, since you'll be spending a lot of time on a bus with them (bus days were literally full days from early morning to nighttime). My favorite parts of the trip were spent away from the group; if you've been to Europe before, you're better off skipping almost all of the excursions (they're all tourist traps and you're better off looking independently). If you've never been before and want to stick with the group, go ahead! Also, the quality of your trip is highly dependent on your guide (mine was fine, but I know other people who had awful guides). I'm pretty sure the 4.9 stars on the EF website are bought or fake, because it wouldn't let me write a review. Also, you will get seriously sick multiple times on the trip. It's guaranteed. The only positives are that you don't have to worry about how to get from one country to another, since you have a group bus, and that you'll know everyone you're bunking with (and if you have a decent tour guide, you can request to not be roomed with people you don't like. Also, EF lies about the number of people you're bunking with. My tour was only supposed to be a max of 4 to a room, but we had multiple cities where it was 9 girls in one room. And they obviously never responded to our complaints about being lied to. Also, some of the locations and hostels were super sketchy and in the middle of nowhere; it's obvious EF tries to save a buck wherever they can. Overall, you could not pay me to book with EF again. Huge waste of money and huge regret; from now on, I travel solo or with friends.

Three people (including myself) were stranded in Italy while the rest of the group went to Greece because of technical issues with our tickets, and the company took many hours to contact us, and even longer to get back to us with another flight. There were issues with two of the excursions where most/all people couldn't go and the company never got back to a majority of us. Only breakfast is included (it's usually some bread and ham or something). It's a gamble how your trip goes depending on who booked the same trip as you, since you'll be spending a lot of time on a bus with them (bus days were literally full days from early morning to nighttime). My favorite parts of the trip were spent away from the group; if you've been to Europe before, you're better off skipping almost all of the excursions (they're all tourist traps (even your tour guide's recommendations) and you're better off looking independently). If you've never been before and want to stick with the group, go ahead! Also, the quality of your trip is highly dependent on your guide (mine was fine, but I know other people who had awful guides). I'm pretty sure the 4.9 stars on the EF website are bought or fake. Also, you will get seriously sick multiple times on the trip. It's guaranteed. The only positives are that you don't have to worry about how to get from one country to another, since you have a group bus, and that you'll know everyone you're bunking with (and if you have a decent tour guide, you can request to not be roomed with people you don't like). Also, EF lies about the number of people you're bunking with. My tour was only supposed to be a max of 4 to a room, but we had multiple cities where it was 9 girls in one room. And they obviously never responded to our complaints about being lied to. Also, some of the locations and hostels were super sketchy and in the middle of nowhere; it's obvious EF tries to save a buck wherever they can. Overall, you could not pay me to book with EF again. Huge waste of money and huge regret; from now on, I travel solo or with friends.

Ef plans everything for you… so you don’t need to worry about the hassle. I was booked on three different airlines which wasn’t their fault. I just toughed it up and dealt with the hand I was given. I only did a carry on luggage in order to not lose baggage. I made it to Barcelona just fine. The group dynamic was easy to get along with. No one was left out. The food and drinks were amazing. I loved the flamenco show! Overall, just be smart about the choices you make

Our trip didn’t even happen. We arrived at the port after a full day of traveling just to sit on the boat for over an hour wandering what was happening. Eventually we were told this trip was cancelled, and EF would need to rebook a new trip. No itinerary was provided and communication was poor throughout. The worst part is no refund was offered for those who wanted to do their own trip at this point. We basically were stuck waiting on news from EF and forced into their new itinerary in the meantime. This new itinerary had significantly more travel(we wasted about 5/11 days traveling) so ended up being a huge waste. EF has yet to make this right, we clearly paid for something we were not provided.

booked a trip in 2019 for a 2020 trip. EF cancelled it during Covid and didn't offer any travel during my desired time. I scheduled my own trip and went to Europe. I then rebooked a Australian trip (because I could not receive a refund) for 2023. Around Aug. 2022 I realized the trip would cost nearly 12k grand, I again requested a refund on my initial $4k down payment. I was told they would keep $600 to cover incurred cost for a trip that was over 250 days out. They handled this very poorly and I was spoken to very poorly. I would not recommend this travel agency. They are simply trying to take advantage of consumers at every opportunity.