Gate 1 Travel

Just terrible.... not sure what happened to them. I've used them over a dozen times and the last couple of years it seems they have just completely gone off the rails. They recently sent me change to my flights that was simply not acceptable. 7 hour layover when I originally had a 2 hour lay over. The reason? They never paid for the the flights so the airline increased the prices. I had fully paid for the trip for 8 months, so they simply held on tho the money. When I reached out nothing but run around and pointing fingers . They even went as far as to say that it's my responsibility to tell them to pay for the flights. Then more run around. Started pointing me to T&Cs, then started blaming the airline. No ownership of the problem after their screw up. Also do not buy the insurance, it's useless. Once they have your money they do whatever they want and you have very little recourse.

I just came back from Galapagos trip Ecuador. I found out the hotels involved not honest they took my blue tooth earbud and my brother family lost some stuff too I can’t point out which hotel but I like yo mention to this review so the future people MUST BE CAREFULLY ABOUT UR BELONGINGS

Their service is degrading. Lately they offer you a 7 days tour, but in reality is 6 because day #7 is the flight back, at midnight or 1am. This happened on our last 2 trips. So on day #6 you have a very long day, because at night they drive you to the airport for the night flight and when you arrive at your country, you have spent around 24 hours without stop. Also because they buy the bulk seats for the tour with the airlines, every body in the plane from Gate1 is not seating with their relatives, so people are trying to change seats with others, to seat with their companion. The hotels they choose are fair for the price you're paying and the busses and tour guides are pretty good.

DON'T! JUST DON'T! AWFUL FOOD, AWFUL HOTELS. AWFUL SERVICE! DON'T DO IT! If I could give it ZERO I WOULD!

Experienced my first trip with Gate1 in April 2022. We traveled to the Galapagos, Ecuador & the Amazon (Discovery Tour). I have to say it was excellent & tour of a lifetime. Our guide
was very informative & fun. Gate1 has organization down pat. It was flawless especially getting to Galapagos! Whew what a trek.
Phones calls to gate1 were a little difficult but calls were always returned.
Exceptional Tour!

I did speak with Gate 1 representative and all of my issues have been resolved. Therefore, I am pleased to update my rating from 1 to 4 star due to the excellent service that I have received.

Gate 1 customer service sucks. Five hour wait for a return phone call. I had completed 8 trips with them in the past with no issues before 2019. My latest trip will be my last only using a credit from a trip they cancelled. Two weeks before I am leaving they inform me that I will have a 7 hour layover in Paris both coming and going to Morocco. I had paid extra for this flight to have minimal layover. They tell me after waiting 5 hours for a return phone call that there is a 600 dollar penility if I cancel this trip. This will be last trip with Gate 1 that suck

** I did speak with Gate 1 representative and all of my issues have been resolved. Therefore, I am pleased to update my rating from 3 to 5 star due to the excellent service that I have received.
There was an issue with phone calls not being received on my end.
So I was able to respond to my email and call the representive directly.

We are looking forward to our travels with Gate1 in January 2023

I, too, have had excellent travel experiences with Gate1 several times over the years. HOWEVER, I am due to travel in October, and am having no success contacting them in response to their emails over the past 2+ weeks that my flights have changed. I also have another concern that I just picked up going through the itinerary that is either an error or will be very inconvenient. I also noticed that they changed my hotel. No responses yet. The "Cancel for any Reason" coverage that I bought with the travel insurance gives only a limited credit on future travel with Gate1 good for two years. This is unlikely to be worth more than 50% of the cost of this trip. I have been a real booster of Gate1 in the past, but right now I'm unhappy with the lack of customer service and won't be recommending.

I have traveled with Gate 1 Travel to the Italy, Spain, Germany, Hungary, Portugal, and Most recently, Greece. Every single trip was a five star experience! The tour managers and local guides were excellent! They have earned my trust and respect.

A group of 6 of us booked a trip to tour New England Fall Foliage. After making our final payment we received an e-mail that changes had been made to our itenerary because of covid concerns. Our stay in Stowe, Vermont not happening along with the tours along the way also cancelled. In place of this we will stay in a Budget rated 2 star hotel in New Hampshire that has horrible reviews from trip advisor advising not to stay at that hotel. Original itinerary was we would stay in Stowe Vermont a hotel in the mountains and many other tours along the way is why we booked this package to begin with. Gate1 policy is that if they change your hotel they have to give you a comparable or upgraded one which they did not. We called the hotel in Stowe,Vt. and were informed that there were no covid concerns and Gate 1overbooked the hotel and could not accommodate the tour. Spoke with supervisor and manager who never called back with these issues. Knowing these changes we would not have taken this trip.

If I could, I would give this company a negative 10 and I haven't even left yet. I signed up to go to Portugal/Spain in October. I won't go into detail about the dates/times I've tried to talk to someone at the company. I'm suppose to leave in 5 weeks. I called about flights, they haven't assigned any to me although my travel partner had to pay $400 additional money to get a seat. The American Airlines told me I am not booked. My partner paid another $400. My1st call to Gate 1 rep said our flights were cancelled-that was not true. She thought I should book flights that cost 3x's the amount and would bounce me all over Europe so it would have take 3 days to get there. I said no. My partner paid more money and instead of getting the seat she wanted for the trip, the return flight took her to San Francisco instead of Sacramento which is our hometown. They tell you they will call you back but they don't. I started at 6am and it's now 5pm and there's been no callback. This has happened for the last 4 days. The airlines told me they never booked my flights. I was suppose to have 6 callbacks over 4 days & only 1 callback was made to me. Now tomorrow I'll start this nightmare all over. I paid for my vacation months ago and I've received nothing but waiting and waiting, bad info, asking for more money and no air itinerary. If you haven't already joined this nightmare, run. I've travel all over the world for years. I have never been treated like this. If you aren't staying on top of your reservations on a daily basis, you should be. I don't understand why if you're traveling with someone, they won't deal with you as "traveling partners" like all the rest of the companies do. There's something called a conference call which they will not do. It makes is so simple. It usually takes me 1-2 hours to book everything from the beginning and you're done with other companies. I suggest you try them. Gate 1 may appear to be cheaper but they are not.

I don't have a star rating for Gate1 Travel yet. They came highly recommended by family and we were very happy to book based on itinerary and price (Res #1975670). We are due to depart for South Africa soon and I can't get an agent to call/ email me about visa's, vaccinations or internal flight times so I can book transfers etc. I have filled out the online form several times over the last few months and tried to contact them via Instagram but haven't had a response. I've also called twice from Australia to be told that the wait time is over 2 hours and no one called me back when I left my number.
I'm starting to get very nervous about this entire trip, we are traveling with kids and need confirmation that this is a reliable company. I can see other reviewers get a response here and I'm hoping I'll get the same. Can an agent please email me asap?

We are booked on a tour for Norway in February. I was trying to prepare for it. Tried to call gate1 several times, one time they said someone would call back in 3 hours. no one did. I sent an email. no response. I only put a deposit on the trip and am getting concerned about paying the balance. If I cancel, I will probably lose $400. After reading the rest of the reviews, I am really worried. This is supposed to be a fun vacation. someone needs to call back.

Very dissatisfied with Gate 1 decision to not issue a credit for a booking we had to cancel due to health issue.
$2500 gone, no discussion just gone.
I would expect better!

Update!
Gate one rep reached out to me and offered me a travel credit with one year to use it!
Thank you for making this right!