Tour Company & Travel Agency Reviews

Boat had faults not reported to us – no read out on fuel gauge ( which we found out before we left), no read out on log, and the wind readout failed. Dicky float switch on auto bilge pump was reported – told to “turn it off” – and we were told how to remove an airlock from the fresh water system (we needed to, which implies they knew there was a fault). The boat is a poor design: in practice the Bimini can’t be lowered, so helmsman can’t see the mainsail when it’s being raised; anchor locker had to be kept open when anchoring; and while airy and spacious inside there’s insufficient stowage for personal gear even for a one week holiday. Little thought for the customer : the fridge was turned off between charters as a matter of policy, so you start with a warm fridge; no cleaning materials left from the previous charter as “a child could poison itself”. We were provided with Heikells Ionian Pilot and a chart – but no additional local information and questions were rebuffed with ‘it depends how good a sailor you are’. The echo sounder datum was set 1 metre below the keel – and it seems that was true for other boats too. So we missed out on places we could have safely gone. The base staff were pleasant but no one could answer any questions off their script – that was always someone else’s job. Emails to the base went unanswered – apparently because the manager had been sacked ( can no one else read emails?). Head office was texting me for my sailing qualifications 6 days into the charter – they’d been shown them and taken copies at the start. We had a good holiday, but that’s because of Corfu not because of The Moorings

Regretting my decision to book with Holland America. I have been on the phone for over an hour to get the address to our hotel upon arrival... no one can provide this information. Sad. Customer service is poorly trained all the way around. Terrible service. You know that gut feeling when you call the first time and get poor service (first impression), listen to your gut it's usually right. Wish I could cancel this upcoming trip.

Robin and the crew at acis were brilliant and dedicated to creating a beautiful trip for our organization. The attention to detail and quick response in communication provided a feeling of safety and trust, which is key to any travel plans. The clear answers we received to our questions were speedy and thorough and I loved working with someone who understands the needs of musical and cultural groups. These folks are hard working, creative, flexible, and sensitive to the needs of their travelers. Bravo!

Duy, the tour leader was attentive, informative and the food we were given was fantastic. So much so, that we will organise another night street food tour in Hoi An when we arrive there.