Grand tour of Patagonia across Argentina & Chile

Sarah was so great and really understood what was important to us about our trip. She was helpful, upbeat and endlessly patient. What great customer service...felt like I'd made a friend and that nothing was too much trouble.
Thank you Sarah...what a star! You made this process easy from beginning to end :)

Where do I start. Twice we have booked with Audley and twice we have reason to thank our lucky stars that we did. The first was a safari trip that had to be cancelled because of Covid. We were offered or money back with no quibbles.
The second and more recent time was on a trip to Vietnam organised by their Indochina expert Ross Cleary.
We were on the final day of a 19 day trip to Vietnam and Cambodia which given the quality the hotels and excursions arranged by Ross was shaping up to be the best holiday we had ever taken.
Unfortunately my wife developed breathing difficulties and I had to take her to hospital. The hospital decided to admit her and we were left very frightened and wondering what to do about our flights which were due to leave in 4 hours time. There is a 7 hour time difference between U.K. and Vietnam so it was the middle of the night in the U.K. However, one phone call to the Audley duty manager had me connected to him via "whatsapp" so that he could update me real time on the situation without the £7 per minute phone charges. The flights were postponed, I was put up in the closest hotel to the hospital and Audley took care of all the minutiae so that I could concentrate on my wife who was diagnosed with pneumonia.
Upon being discharged my wife was told she could not travel immediately. We spent a total of 8 days in a hotel arranged by Audleys local partners Vidotours. A fantastic hotel at a very reasonable price. The hotel bill was covered until I got home and the flights were re-instated for a tiny admin fee.
We don't always use a travel company to book our holidays, but visiting out of the way places where local knowledge and support can be invaluable I would thoroughly recommend Audley.
These guys are so much more than a travel agent.
No prizes for guessing that I will be using them on my next big excursion. Thank you. Pete

Audley helped us have the best trip of our lives. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. Our trip could not have gone more smoothly! We will definately use them again in the future. We have no hestitation in reommending them.

We went to Antigua last year for our 25th Anniversary and stayed at Galley Bay. We liked it a lot and went back this year. As we only left the resort to go on a helicopter tour, this year we decided to add a few days in English Harbour at a hotel that another couple had recommended to us to give us the opportunity to try some different restaurants.

The same couple recommended their travel agent – Audley travel - so that is where we went. I was suspicious as to whether they would add any value as I can book my own flights and negotiate deals with hotels but we were extremely pleased with the service from Isabelle – their Caribbean specialist. More on this later.

We worked with her to optimise the price for the flights. Although I have over 500k miles still with BA, reward flights were out of the question but we managed to get Virgin Upper for £5,500 (compared to BA quote of around £10k for Club which is just not quite as good)

Audley managed all of the booking process at our selected hotels so we had a single contact point. The arrangements were faultless and we were kept informed at all times. The itinerary was well presented and we had both an electronic version and a high-quality folder with all the paperwork and recommendations for trips and restaurants as well as quality luggage tags. It all makes you feel good.

On landing in Antigua we were met at the bottom of the jetway by a representative of Audley (St James travel) who took us straight to the front of the queue at immigration (we never knew such service existed). Having passed through that, our bags were just coming round the carousel so the rep took them off, led us into the outside world where we had to wait about 5 minutes for our private transfer (only because we were early!). We were in the car less than 20 minutes from touching down. Last time I achieved that was on a hand baggage only trip with Ryanair to Salzburg. All thanks to Audley.

The inter hotel transfer and return transfer to the airport were faultless as was the post holiday catch up call.

Were already working with Audley on next years break using Isabelles extensive knowledge of the hotels and options

Just back from an amazing holiday travelling through Malaysia and Singapore with multiple stops. Everything was outstanding and superbly planned with lots of special moments. Our Audley travel agent Katie Fryer used her extensive knowledge and experience to give us inside tips and ideas to make this trip so wonderful - thank you Katie you are THE BEST

Just returned from a fabulous Borneo rainforest experience, everything went extremely well from beginning to end , a huge thanks to Mat at Audleys for putting together our itinerary , and to all the supporting team in Borneo and Singapore , special thanks to our guide Basri , who exceeded our expectations on the Kinabatangan River. It truly was a trip of a lifetime .