Honestly this is one of the first times I ever buy a package deal like this one and I was very impressed with how professional and well timed everything was. They had all of our paperwork and tickets ready, I can’t even think of one time where anything went wrong or was wrong, very nice people I will definitely buy another trip soon!

Good value and ligit package.

I love discounted and the reservation was quickly.

Too many flight changes, so that was a nightmire. Lost luggage, wrong seats. Couldn't upgrade hotels.
So was adequate, but took away from the enjoyment

We had an amazing time in Iceland. The excursions with our package were very good. We had one small issue and customer service worked it out. Very happy

WARNING!

This company seems like the right choice based on price. BEWARE! DO NOT USE! They are not helpful prior to trip. They mislead you when you speak with customer service. We took a trip to Ireland and were told by customer service that the hotel was in Sligo and Cork after asking prior to our trip. When we arrived, the hotels were both over one hour out in very small towns. This is one hour to the city we were told we were going to by customer service and one hour back.

The rental car we got prior to trip with our package, we paid to upgrade to a larger car. Then we paid extra to have an automatic car. When we arrived, we were told that we could have paid much less by just doing it onsite at Dublin airport. The car rental was in shock for how much Great Value charged us for the car rental.

You can save a lot of money if you book this Ireland trip on your own. And save many headaches. The kicker to all of this is when I got home and tried to speak with customer service. The lady told me she could not do anything to help me. I must instead email a supervisor. I did have email communication with GVV and they were quite snappy and rude. They refused to help me in any way. I asked them to change their wording so that the next customer would not be misled like we were. I would NEVER recommend nor use this company. There are too many reputable tour groups out there.

Please don't waste your money on a company that does not care about you.

**Edited**
In response to the reply that GVV gave to my negative review.

It is pleasing to see how quickly you can reply to a negative review. If only you were so quick to respond to my queries prior to my trip.

To begin, my review is public. However, it is NOT OK to include my name when replying to a review when the name was not included by me in my review of you.

Next, when responding to my review you must be truthful. For you to say: "We are not surprised to receive this review as we did not agree to your request for a cash refund in exchange for you not posting a negative review." is false. In my initial phone call to customer service I was told to tell you what I wanted. Since you never asked, in my email communication toy I stated "I will be happy to complete your survey with my negative concerns and complete multiple reviews on your company if you choose to not correct this grand misleading mistake. I do not want to receive a discount for a future trip. I believe some money back to me is fair due to the amount of gas money and time I lost for travel due to the poor locations of the hotels."

I did not say I was disappointed with the hotels in Cork and Sligo. I said I was angered that I was misled by customer service prior to my trip when they did not inform me the distance to the cities on the tour. I asked if they were centrally located and was told that they were. Again, when I arrived, I discovered that they were over two hours round trip, without traffic. My initial communication to you was to inform that this was misleading. Your company seemed to be defensive of my comments from the start.

I called customer service before the trip because you switched my hotel in Dublin. My original hotel was one 45 minutes away from the city. You switched me to a hotel that was in Dublin after finding the original hotel was unable to host us. The new hotel in the city was centrally located. Great news. But the closest parking garage was 3/4 mile away. Perhaps you could suggest a hotel in the future that has closer parking so that when your flight is at 7am one does not need to walk the streets of Dublin at 5am.

My complaint to you is the absolute disdain and lack of concern that you have for customers after the trip. Even after my trip was booked I was unsuccessful at receiving any positive support.

I do not want this communication to continue. You are trying to prove your point as I am mine. But keep in mind, you should not use the name of the consumer if they did not disclose first themselves. Please check
in house legal for affirmation. Also, please be accurate and truthful when disclosing your side.

Just as you had to get the last word to our email thread by sarcastically stating "dully noted".

Your lack of professionalism speaks volumes. Perhaps this is why you get so many complaints and low stars on your reviews.